Source Job

• Collaborate with clients to gather and analyze requirements and propose tailored solutions.
• Provide guidance on ITSM and ESM best practices using the ITIL framework.
• Configure advanced technical solutions to meet specific client requirements or complex processes.

The Adaptavist Group is a global family of companies focused on teamwork, technology, and processes to help businesses improve. They specialize in enterprise software, tailored solutions, and services across various technology ecosystems like Atlassian, AWS, and Slack.

• Own the administration of our cloud-based Jira, Jira Service Management, and Confluence instances.
• Manage third-party apps and integrations between Atlassian and other systems.
• Serve as the primary Atlassian subject matter expert.

Human Interest aims to provide all workers with access to retirement benefits, especially those employed by small and medium-sized businesses. They are a high-growth fintech company backed by investors like BlackRock, TPG, and SoftBank, working to change the retirement industry.

Support enterprise business applications to improve engineering team efficiency. Focus on process structure, tooling, and system optimization, emphasizing Atlassian administration. Work closely with engineering teams to understand challenges and improve workflows.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation to support digital transformation.

• Provide advanced support and product expertise to largest customers.
• Perform root cause analysis, debugging and troubleshooting across Atlassian products.
• Participate in customer-facing calls communicating progress updates and action plans.

Atlassian's software products help teams all over the planet. Their solutions are designed for all types of work, and they believe that the unique contributions of all Atlassians create success.

• Solve complex tickets, summarize the cause, and recommend solutions.
• Communicate technical details at an executive level.
• Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

• Focus on managing, configuring, and optimizing the Atlassian Jira platform.
• Design custom Jira workflows and develop reports and dashboards.
• Integrate Jira with other tools and provide user support and training.

True Zero Technologies is a veteran-owned small business founded on enabling people and technology in organizations to improve outcomes. Recognized as a "Best Places to Work" and one of Inc. Magazine’s Top 5000 Fastest Growing Companies, they value a community of driven individuals.

As a Principal Application Support Consultant, you will be the first point of contact for customers, addressing IT and Business Application related questions. You will provide professional, efficient, and effective support to Unit4 customers in resolving support cases. You will investigate, process, and document application defects passed to the Application Support team.

Unit4 is an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

• Provide application guidance to clients and collaborate with users to achieve their business needs.
• Analyze and resolve application and data integrity issues.
• Perform train the trainer sessions on various business modules within the application.

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Their globally integrated team of 800+ strategists, technologists, and specialists navigate alongside their clients.

• Support a mix of Self-managed and GitLab.com (SaaS) customers, resolving complex issues through Zendesk tickets, merge requests, email, and video calls.
• Investigate and troubleshoot issues using Linux systems administration tools, logs, and the GitLab codebase, creating merge requests when needed to resolve customer problems.
• Create and update clear, reusable documentation and support content based on real customer interactions and edge cases.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world; as a high-performance culture, GitLab is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.

• Respond to customer queries and requests via email in a thoughtful and timely manner.
• Consult users on best practices and how Firstbase operates as a product expert.
• Collect and share user suggestions and pain points with the Product and Operations teams.

AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.

• Deliver consistently exceptional customer experiences to every Webflow user.
• Assist customers in support queues utilizing various tools such as Zendesk, Zoom and Jira.
• Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.

Webflow is building the world’s leading AI-native Digital Experience Platform, and they're doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. They empower teams to design, launch, and optimize for the web without barriers.

• Take ownership of global helpdesk tickets; be familiar with systems like Salesforce, Genesys, ObserveAI, MavenAGI, Omni Channel, Jira Service Management, and Confluence.
• Explore and champion AI tools (e.g., Gemini, ChatGPT, Atlassian Rovo) to develop new processes, automate manual tasks, and generate documentation to streamline operations.
• Help end-users problem solve and find solutions to issues; communicate updates or major changes to global employees and provide feedback to improve tools.

Thumbtack helps millions of people confidently care for their homes via their app, which offers personalized guidance, AI tools, and a hiring experience. They have over 300,000 local service businesses in every county of the U.S.

• Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
• Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
• Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.

Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.