Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system, escalate when needed, and ensure timely resolution.
Pursue training and certifications to invest in your ongoing development.
DYOPATH is an IT service company known for its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative, upbeat environment and invest in employee growth through certifications and career paths.
Monitor system alerts and notifications during overnight shifts, following established troubleshooting protocols to address issues.
Execute problem-solving actions based on provided flowcharts, restart hardware systems, or escalate issues to senior engineering staff as needed.
Maintain detailed logs of alerts and actions taken, and provide flexible shift coverage including filling in for team absences or vacations.
Mainspring Energy is revolutionizing power generation with the world's most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Backed by top-tier investors including Khosla Ventures and Bill Gates, we are a rapidly scaling company with a culture of pragmatic optimism, excellence without ego, and proactive collaboration.
Handle up to eight new cases per day across email, phone, chat, and self-service portal.
Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
Learn the e-billing application end-to-end and get certified to administer the platform.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.
Serve as Safety Drivers in autonomous off-road haul trucks at customer deployments across the US.
Work directly with engineering teams to test and provide feedback on new technologies and features.
Operate heavy equipment such as excavators, loaders, and bulldozers as needed.
Pronto AI is a global leader in commercializing autonomous vehicle technology, deploying Autonomous Haulage Systems that automate operations in mines, quarries, and construction sites worldwide. The company is building toward becoming the world's first profitable AV technology company, with a fast-moving, entrepreneurial culture.
Execute manual workflows and support new business initiatives in ambiguous, fast-changing environments.
Maintain detailed documentation, track referral data, and identify operational risks for escalation.
Provide structured feedback to leadership to inform automation, risk mitigation, and scalable solutions.
Papa provides vital social support by pairing older adults and families with trained companions to reduce loneliness and improve health. Founded in 2017 and headquartered in Miami, Papa is backed by prominent investors and has a people-first culture focused on community and belonging.
Lead and develop two support teams: Community Support for the global rater workforce and Tier 2 Internal Support for Welo Data teams.
Design and maintain customer service automations including AI-assisted workflows, self-service tooling, and intelligent routing.
Define KPIs, own reporting cadences, and use data to identify gaps, set priorities, and drive continuous improvement.
Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver human judgment, data infrastructure, and evaluation systems to ensure AI model reliability across languages and cultures, supported by a global network of 500,000+ vetted experts spanning 300+ languages.
Provide technical assistance to computer users via phone, email, and instant message, resolving issues with hardware, software, and network connectivity.
Manage trouble tickets, documenting problems and solutions, and assist with data transfers for laptops and mobile devices.
Maintain standard working hours, collaborate remotely, and ensure productivity through customer interaction.
Empower AI provides AI solutions for government agencies, leveraging three decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., the company is a 2024 Military Friendly Employer and focuses on practical, sustainable digital transformation for federal clients.
Guide new clients through onboarding, connecting their POS systems to our SaaS platform for a seamless start.
Configure and launch ad campaigns in our internal interface, ensuring alignment with each client's business goals.
Troubleshoot minor issues and escalate complex bugs to engineering, maintaining high-touch communication throughout.
Truelogic is a leading provider of nearshore staff augmentation services based in New York, delivering top-tier technology solutions to companies of all sizes. Their team of over 600 tech professionals in Latin America drives digital disruption by partnering with U.S. companies on impactful projects.
Serve as the first line of defense for internal IT operations, providing helpdesk support and managing user lifecycle workflows in a remote-first environment.
Oversee hardware asset tracking, software licensing audits, and coordinate remote device logistics for a growing global workforce.
Support strategic IT initiatives including SSO expansion, identity management automation, and SOC 2 compliance mapping.
Truelogic is a leading provider of nearshore staff augmentation services, delivering technology solutions to companies of all sizes. With a team of over 600 skilled tech professionals based in Latin America, they drive digital disruption by partnering with U.S. companies on impactful projects.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Quickly troubleshoot technical issues and follow clear procedures to support customers via phone and email.
Monitor automated alerts and escalate outages within 15 minutes during service disruptions.
Communicate effectively with customers while maintaining strong call control and calm under pressure.
Pilot Fiber is a telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston. They are a growing team that values tech-savvy individuals who can thrive in a remote, flexible work environment.
Perform installation, maintenance, and repair of telematics devices in customer vehicles, ensuring high-quality workmanship.
Engage with customers for on-site training, support trials, and serve as lead for strategic deployments.
Collaborate with Field Engineering to provide feedback and create custom installation guides for specialty configurations.
Motive empowers people who run physical operations with tools to make work safer, more productive, and more profitable, serving nearly 100,000 customers across industries. The company values diversity and inclusion, focusing on innovation and continuous improvement.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.