Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards.
Analyze key operational metrics and trends to identify risks and improvement opportunities.
Foster employee growth through structured coaching, mentoring, and ongoing performance feedback.
Carenet Health is a healthcare services company that provides patient engagement and care coordination solutions. The company operates with a focus on delivering a seamless member experience through its BPO operations, though specific size and culture details are not provided.
Oversee day-to-day operations and staff supervision for centralized non-clinical functions including call center, referral management, and scheduling, ensuring optimization of patient access.
Collaborate with access leadership to set goals and standards for call center performance, training, and quality assurance, while managing escalated patient and provider issues.
Monitor productivity and financial budgets, develop staff through coaching, and implement process improvements for scheduling and capacity management.
OHSU is Oregon's only public academic health center, providing patient care, groundbreaking research, and training healthcare professionals. As Portland's largest employer, it offers opportunities across hospitals and clinics in Oregon and Southwest Washington, with a culture focused on anti-racism and inclusivity.
Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels.
Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards.
Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on programs, insurance coverage, and care pathways.
Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. They are a remote-first, mission-driven team focused on improving patient lives and transforming GI care.
Manage a team of 6+ and serve as primary operations liaison for the clinical team.
Develop and implement SOPs, manage quality assurance metrics, and handle escalated patient cases.
Analyze data to inform decisions, support headcount planning, and represent Lyra with external organizations.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through an AI-powered platform.
Lead comprehensive assessments of contact center operations to define future-state operating models and optimization roadmaps.
Develop prioritized improvement plans with clear business cases, ROI metrics, and implementation strategies for 12- to 36-month horizons.
Partner with leadership and teams to redesign workflows, embed continuous improvement practices, and drive change management initiatives.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. The company retains nearly 1000 full-time professionals, operates in over 25 countries, and has a culture of Relentless Performance with a 99% project success rate since 1989.
Manage operational workflows supporting patients, providers, and imaging centers throughout the imaging journey.
Resolve operational inquiries by leveraging internal resources, standard operating procedures, and sound judgment.
Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering.
Covera Health improves healthcare by making diagnoses more accurate through clinical expertise and AI. Backed by Insight Partners, the platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers and three of the five largest national health plans.
Prepare materials such as board presentations and meeting minutes for ACO board meetings.
Coordinate key events like ACO retreats and kick-offs for providers and field teams.
Design and implement key reports using business intelligence and CRM tools.
Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Lead and develop a team of 10–12 operations professionals in a fully remote environment.
Oversee operational execution, process optimization, and implementation of new programs.
Drive talent management, compliance, and cross-functional project coordination.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.
Handle inbound and outbound communications with healthcare providers and members via phone, email, chat, and portals.
Provide accurate and empathetic support by researching and resolving inquiries, reviewing claims, and verifying coverage.
Document all interactions in CRM systems and collaborate with internal teams to ensure efficient issue resolution.
Our partner is a healthcare services company focused on improving provider and member experiences. They offer a supportive culture with professional training and development opportunities for their remote team.
Oversee analytics, workforce management, quality assurance, and operational strategy to drive customer support performance.
Lead design of KPI frameworks, dashboards, and workforce forecasting to optimize service delivery across channels.
Manage quality assurance programs and cross-functional initiatives to improve workflows and customer experiences.
Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. With a collaborative culture and a focus on efficient hiring, they offer benefits like fully remote work and 401(k) matching.
Coordinate patient billing, document management, and inbound support queries with accuracy and HIPAA compliance.
Liaise with care operations and finance teams to resolve billing discrepancies and maintain patient records.
Serve as first point of contact for patient queries, triaging clinical issues and maintaining resolution logs.
Sphere Health is a physician-led telehealth platform focused on patient experience and operational excellence. It operates in a pre-launch phase with a small, purpose-driven team aiming to transform how patients experience care.