Source Job

• Serve as the primary point of contact for donor inquiries via phone and email, providing high-quality support and customer service.
• Accurately process incoming donations across multiple channels, including checks, wires, stock, online gifts, and donor-advised funds.
• Manage donor records in Salesforce, including gift entry, donor profiles, and engagement activity.

Hillel International enriches the lives of Jewish students and is the largest Jewish campus organization in the world at nearly 1,000 colleges and universities across North America and around the world. The organization's mission is to create lasting connections with every Jewish student to foster an enduring commitment to Jewish life, learning, and Israel and train them to become the next Jewish leaders.

• Support the execution of high-priority fundraising initiatives.
• Research potential new funders, partners, and strategic opportunities.
• Build and maintain systems that help the Special Projects team operate efficiently.

GiveDirectly (GD) aims to reshape international giving by providing cash grants directly to the world’s poorest. The global team of ~150, and country operations teams of ~650, span 21 different countries and 69 languages, coming from software engineers, humanitarian workers, and management consultants.

• Start a Kiva giving fund and share it with family, friends, and more.
• Share Kiva's mission with clubs, community associations, places of worship, and other groups.
• Host a birthday fundraiser for Kiva.

Kiva is an organization that opens doors to financial opportunity through community building and word of mouth. They aim to connect lenders and borrowers to create a global impact by funding entrepreneurs, educating children, and transforming communities.

• Reviewing invoices, expense reports, and credit card expenses for accurate coding to the general ledger.
• Investigating and responding to internal and vendor inquiries related to expense transactions.
• Coaching employees on how to navigate and master the expenditure system and process.

Charity: Water believes that water changes everything and they work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. They are a mid-size tech startup that has brought clean water to more than 20 million people worldwide.

• Deepen and broaden your understanding of the Campminder platform.
• Refine your phone and email communications so they are efficient, empathetic, comprehensive, tactful and clear
• Apply your meticulous attention to detail to help you keep updated and accurate records of relevant information in our customer relationship management (CRM)

Campminder builds software for summer camps, an industry that enables meaningful experiences for kids. They have 20+ years of experience, are stable and profitable, and have a loyal customer base and a values-led culture.

• Update reporting documents.
• Draft content for landing pages and other platforms.
• Help update events calendar & website.

Reproductive Freedom for All fights to protect and expand reproductive freedom, including abortion and contraception access. As the oldest and largest national membership organization focused on advocating for abortion access, they mobilize millions to defend reproductive freedom and advance related legislation.

• Serves as a primary writer for a broad range of donor-facing materials.
• Partners with Communications to identify compelling stories to share with donors.
• Manages multiple writing projects simultaneously, meeting deadlines.

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. They champion a world in which every child’s rights and well-being are protected throughout their journey to safety.

• Engage with customers via email to address their inquiries and concerns.
• Be a trusted guide and partner to thousands of teachers and parents.
• Strive for 100% accuracy and satisfaction in every interaction and solution.

ClassDojo's goal is to give every child on Earth an education they love, starting with communication. Their flagship app connects K-8 teachers, children, and families globally and is used in over 95% of US schools, reaching over 50 million children in 180 countries with a team of around 200 people.

• Support Oak View Group’s corporate social media team in executing day-to-day social media initiatives and content operations.
• Assist with content planning and coordination across OVG’s global social channels, including Pollstar.
• Help maintain organization across social calendars and internal reporting documents.

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

• Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
• Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
• Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.

Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.

• Provide clear, kind, and empathetic answers to customer requests via email, chat, and phones.
• Understand core functions of assigned products and meet or exceed production targets set by manager.
• Contribute to documentation improvements by suggesting edits or additions, modeling company and team values.

Planning Center, established in 2006, supports over 90,000 churches worldwide, offering web and mobile products to facilitate communication, organization, and event coordination. Being an independent and debt-free company, they foster a remote work environment with tools like Asana, Slack, Notion, and Zoom, gathering thrice annually in Carlsbad, CA to strengthen team relations.

• Support of Second Harvest food rescue operations in Ontario, collaborating with the Operations and Food Recovery and Partnerships teams.
• Provide excellent customer service to our non-profit and donor network.
• Utilize Microsoft Dynamics CRM to monitor and facilitate food rescue operations.

Second Harvest is Canada’s largest food rescue organization and the expert in perishable food recovery. They rescue surplus, unsold food from across the supply chain and redistribute it to non-profits across the country to feed communities. Demonstrating their values of community, environment, integrity and collaboration, they are striving for No Waste and No Hunger.

• Draft and edit newsletters, press releases, blog posts, and stakeholder communications.
• Gather and elevate stories that highlight youth, programs, and impact.
• Coordinate board and committee meetings, including agendas, materials, and minutes.

Boys & Girls Clubs of America is the nation’s premier youth development organization. They provide programs, training, and services to nearly 4 million children and teens each year, enabling young people to reach their full potential. The Texas Alliance of Boys & Girls Clubs brings Clubs across the state together as one unified movement.

• Support digital marketing campaigns across various social media platforms.
• Develop written materials, including creator messaging guidance and reports.
• Monitor program successes and challenges, providing actionable insights.

Vocal Media is dedicated to fostering a diverse and equitable team culture. They are committed to obtaining and retaining a diverse staff that provides the highest quality services to their clients and creators.

• Review, respond and investigate complaints submitted directly by customers.
• Solve customer issues efficiently, effectively, and empathetically with emphasis on custom crafting written responses that DO NOT rely heavily on predetermined templates.
• Improve our resources and tools available for our customers to enable customer education and streamline service

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. When customers share their challenging experiences with Affirm, Affirm has invaluable insight into the breaking points of our products, processes, or policies. As we learn from and champion for our customers, we use their voices to improve customer experience, deliver fair outcomes and repair relationships.

• Serve as a trusted guide for clients during onboarding, ensuring each group starts on time.
• Answer questions and resolve issues across channels related to benefit administration and compliance.
• Problem-solve with urgency when setup or configuration issues arise, ensuring programs start accurately.

Vitable is a health benefits platform that aims to make healthcare better for employers of everyday workers. They bring accessible, high-quality care to over 85 million uninsured and underinsured Americans and are growing rapidly, looking for eager team members who are hungry for change.

• Support development/management of fundraising and partnerships pipelines.
• Conduct research on prospective funders and synthesize findings.
• Help manage the lifecycle of opportunities from research to stewardship.

ALX Africa is a non-profit organization dedicated to unlocking the potential of Africa's digital future by providing tech skills training and career acceleration programs. They aim to empower 2 million Africans by 2030 and have hubs in 8 cities across Africa, providing access to quality learning and expert instructors.

• Support customers (administrators, teachers, and families) across chat, email, and phone.
• Troubleshoot product and usage issues, using available resources to identify root causes.
• Communicate clear, accurate, and easy-to-follow instructions, ensuring customers can successfully take action

Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. The team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.

• Scheduling events and ambassadors.
• Coordinating events and communicating with clients and ambassadors.
• Performing administrative duties including payment processing.

Lucky 415 Marketing and Promotions is an international Event Staffing and Promotions company that provides clients with the representation that their brand deserves. With a database of over 100,000 event staff, they have been in business since 2003 and enjoy a fantastic reputation with their clients and brand ambassadors alike.

• Support the execution of community engagement initiatives.
• Coordinate logistics and ensure smooth delivery of activities.
• Manage day-to-day activity on community platforms.

ALX Africa's mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, they aim to empower 2 million Africans to secure sustainable tech careers with hubs in 8 cities across Africa.