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US

  • Respond to customer inquiries via multiple channels (email, chat, phone) in a timely and professional manner
  • Troubleshoot and resolve basic technical issues related to the Ref platform
  • Explain Ref's AI-powered features and functionalities to users, helping them understand and utilize the platform effectively

Communication Problem-solving Microsoft Office Google Workspace Customer Service

20 jobs similar to Customer Support Specialist (Entry Level)

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US Unlimited PTO

  • Execute transactional tasks, manage complex appeals, draft decline letters, and resolve application discrepancies or medical impairment inquiries.
  • Lead Post Issue Audits (PIA), manage MIB (Medical Information Bureau) reporting, and conduct partner reviews to ensure adherence to carrier and regulatory guidelines.
  • Review applications for accuracy prior to FNOL (First Notice of Loss) submission, manage claim status changes in the Admin Portal, and maintain consolidated claims reporting.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers, unifying the fragmented, legacy value chain. They are backed by leading investors and trusted by major carriers, focusing on speed, powered by AI and automation.

$75,000–$115,000/yr
US

  • Drive Paid Media strategy through an integrated approach.
  • Leverage big data, automation, and machine learning.
  • Collaborate cross-functionally with SEO, Creative, and Analytics.

Seer Interactive is a digital marketing consultancy that harnesses compassion, data, and technology. They are a remote-first agency and Certified B-Corp committed to creating an inclusive environment and are proud to be an equal opportunity employer.

Global Unlimited PTO

  • Building secure-by-default libraries and templates for engineers.
  • Reviewing designs for authentication, data exposure, and abuse cases.
  • Improving developer workflows and CI/CD guardrails to catch issues early.

Loancrate simplifies home-buying for lenders and borrowers. They are a remote team that has enabled customers to power >$85 billion in new home loans with a belief in collaboration and open communication.

$91,250–$124,100/yr
US Canada Unlimited PTO

  • Own and continuously develop Alloy River's pipeline of acquisition targets across the professional services sector in North America.
  • Build genuine, long-term relationships with founders, business owners, operators, and intermediaries across the market.
  • Build and maintain the infrastructure that keeps the origination function running - CRM hygiene, tracking, reporting, and outreach workflows.

Alloy River builds agentic applied AI for finance and accounting. They are re-architecting the general ledger from first principles, and layering automation, workflow orchestration, and applied AI directly into its core. They have raised over $30m to date. They are scaling what they do with the best builders, operators, and craftspeople in the world.

$15–$16/hr
US

  • Provide support via phone, email, and chat
  • Resolve cancellation requests with tailored solutions
  • Assist clients based on needs

SAPS LLC is hiring retention specialists for its remote call center team. They focus on reducing cancellations, improving customer satisfaction, and retaining customers.

$115,000–$125,000/yr
US Unlimited PTO 16w maternity 8w paternity

  • Own campaign execution across all channels.
  • Manage QA processes to ensure flawless execution.
  • Serve as the primary Marketing Operations liaison to the Analytics team.

They empower people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. Twin Health has been recognized for its innovation and culture, and is scaling rapidly across the U.S. and globally.

US 12w maternity

  • Lead the security Capabilities we bring to market, owning the layered defense strategy gained by combining multiple data sources
  • Convert application and endpoint vulnerability research + findings into actionable preventive and remediation actions by generating security software engineering requirements
  • Translate CVE & vendor hardware/software vulnerability research into security product development

Huntress is a fully remote, global team of passionate experts on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses with enterprise-grade, fully owned, and managed cybersecurity products.

$163,800–$204,700/yr
US Unlimited PTO

  • Act as the primary point of contact for external marketing agencies and manage relationships.
  • Manage end-to-end project plans for marketing campaigns and ensure alignment with strategy.
  • Assist in the utilization of marketing technology platforms to support campaign execution.

Apollo.io is the leading go-to-market solution for revenue teams. They are trusted by over 500,000 companies and millions of users globally and are one of the fastest-growing companies in SaaS, valued at $1.6 billion.

$77,000–$108,000/yr
US Canada

  • Support Sales GTM motions, data, reporting, and operational execution across our AWS alliance, MarketPlace, and co-sell motions.
  • Focus on supporting the partner alliance team managing AWS tools and offers, enabling field and partner engagement insights.
  • Support repeatable GTM processes that help inform prioritization and investment decisions.

1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic and every application sign-in is secure. With over 180,000 businesses trusting their platform, they take a human-centric approach in everything from product strategy to user experience.

$88,102–$98,251/yr
US Canada

  • Oversee strategic product launches, ensuring seamless execution and cross-functional collaboration.
  • Lead the design and delivery of enablement programs to equip customer-facing teams.
  • Track adoption and effectiveness of enablement materials to drive desired outcomes.

PointClickCare is a healthcare technology company that provides software solutions for senior care. Their solutions are used to improve the quality of care and outcomes for seniors. They have a remote-first team across Canada and the U.S.

US

  • Work with internal teams and clients to assess automation needs, lead projects, and enhance processes for greater efficiency.
  • Conduct data quality assurance by validating datasets, implementing checks, and managing the creation of data visualization tools and reports.
  • Develop best practices for onboarding, usability, and maintaining data automation processes, establishing credibility by exceeding stakeholder expectations.

Idaho General is a company that leverages data to drive operational efficiencies for its clients, bridging the gap between raw information and actionable insights. They foster a dynamic, flexible, and supportive remote work culture, encouraging innovation and collaboration to shape the future of data automation and analytics.

Recruiter

Angi
$60,000–$80,000/yr
US

  • Reviewing inbound applications and proactive outreach to passive candidates online and in our database
  • Conducting a high-volume of phone interviews, video or on-site interviews and offer calls
  • Building business partnerships with hiring managers to ensure that talent needs are met

Angi connects homeowners with reliable professionals. They have 2,800 employees worldwide and focus on creating an environment where homeowners, professionals, and employees benefit.

  • Help clients achieve their goals with IT Service Management.
  • Leverage project management skills and SaaS solutions experience.
  • Deliver high-value consulting services to diverse clients.

TeamDynamix provides IT Service Management and Project Portfolio Management tools to help clients achieve their goals. They are a fast-growing team looking for passionate individuals to make an impact.

$93,000–$130,000/yr
US Canada

  • Draft, review, and revise contracts.
  • Monitor contract performance and compliance.
  • Serve as a primary point of contact for contract-related inquiries.

1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today.

Latin America

  • Develop, ship, and maintain high-quality features using Ruby on Rails.
  • Collaborate daily with a distributed team of onsite (US) and nearshore developers.
  • Write clean, maintainable, and efficient code.

Uruguay HQ is a global IT service company based in Uruguay. They focus on providing staffing and delivery team services to companies seeking a strategic partner. They value people who are collaborative, curious, results-driven, and take ownership.

  • Craft competitive and compelling audits, proposals, and reports
  • Expertly utilize our software tools (like MarketMuse, SEMRush, and Hrefs) to assess the health of our clients' websites
  • Develop and execute strategies to improve brand visibility within Google’s AI Overviews (AIO) and generative search engines.

Brafton is a content marketing firm with offices in Boston, London, Toronto and Sydney. They aspire to continually raise the bar on what people consider 'marketing content' and create result-focused strategies and content to drive SEO, social engagement and leads for their clients.

Global

  • Own product positioning and messaging across all channels and collateral.
  • Develop and maintain deep competitive intelligence.
  • Own the GTM motion for product launches.

Dash0 is building an AI-centric platform that eliminates vendor lock-in and meaningless toil. They are backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures and offer a collaborative, fast-moving team culture with a builder mindset.

$55,000–$95,000/yr
US Unlimited PTO

  • Act as a primary point of contact for customer inquiries across support channels.
  • Troubleshoot and resolve first-line issues with accuracy, empathy, and efficiency.
  • Own and manage escalated cases, including sensitive issues such as medical complaints, ensuring timely and appropriate resolution.

Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities, with over 20,000 veterinary professionals in their network.

$62,500–$65,000/yr
US Unlimited PTO

  • Develop the agenda and consultative strategy for high-impact client Strategy Consult (QBR) meetings.
  • Build strong rapport and confidence with clients, becoming their trusted advisor on use of our products.
  • Analyze and present results and data to clients during Strategy Consult meetings.

Rater8 is the healthcare industry’s leader in reputation management, helping medical practices establish pervasive online visibility. They are a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties.

$50,000–$65,000/yr
US

  • Perform routine loan servicing tasks in alignment with established procedures, standards, and regulatory requirements.
  • Respond to inquiries from internal partners by providing information, clarifying servicing actions, or routing issues appropriately.
  • Process servicing updates, account changes, or documentation to ensure accuracy and timeliness.

Sekisui House U.S. is a global leader in homebuilding, with brands including SHAWOOD, Richmond American Homes, and Woodside Homes. The company has built over 2.6 million new homes and promotes a culture of professionalism, teamwork, health & wellness and work-life balance.