Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
Above Lending is a next-generation financial services company providing simple and transparent products aimed at helping clients achieve their personal finance goals. They are committed to making credit more affordable and accessible with competitive rates and personalized support.
Answer inbound customer calls and provide accurate responses.
Manage customer inquiries via the inbound email queue.
Support the Pending Lender Approvals process.
Caribou aims to provide financial freedom to its customers, allowing them to concentrate on their priorities. The company utilizes technology to connect customers with community banks and credit unions, facilitating a quick process.
Act as a secondary point of contact for borrowers, providing status updates.
Monitor active pipeline daily, maintain task lists and follow-up reminders.
Solvo Global is an organization hiring for a Loan Officer Assistant position. They are open to candidates from Colombia, Mexico, Argentina, Peru, Guatemala, Honduras, Philippines, and Kenya.
Maintain and manage loans in loss mitigation as part of the SPOC team.
Answer inbound calls and return voicemail and handle escalations.
Negotiate payment arrangements and explain Loss Mitigation options.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.
Contact borrowers via phone and email to facilitate the loan application process.
Collect required documents from your customers during the application, move the transaction through the underwriting process, and quickly arrange a closing with the customer.
Utilize strong communication and critical thinking skills to quickly engage borrowers, sell them on the benefits of our loan, and drive the transaction to close in 1 to 2 calls.
Achieve is a digital personal finance company helping people move from struggling to thriving. They have over 2,500 employees and a culture that focuses on putting people first and treating them like humans.
Owns the borrower experience from application through signed term sheet.
Manages nonprofit applicants by guiding them through document collection and eligibility review.
Ensures each borrower application is completed in a timely manner and ready for credit review.
B Generous is a fast-growing VC-backed fintech company transforming access to capital for nonprofits and social enterprises. Backed by leading VC funds, banks, and fintech investors, they have built an advanced AI-powered lending marketplace and loan origination platform designed specifically for mission-driven organizations.
Respond to client calls using CRM software, addressing concerns with empathy.
Resolve complex financial situations with subject matter knowledge, documenting discussions.
Present settlement proposals to clients and guide them toward their financial goals.
National Debt Relief, founded in 2009, aims to help consumers deal with overwhelming debt, establishing itself as a trusted debt relief provider. With a team-oriented environment, they focus on employee success and growth through mentorship and leadership programs.
Work on basic rejections in a timely manner and communicate issues to the appropriate team.
Identifies correct party to communicate with for corrections, both internally and externally.
Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction. They value entrepreneurship, people, teamwork, and integrity.
Supervise daily operation of the SPOC unit, ensuring compliance with policies/procedures.
Supervise, coach, counsel and develop assigned staff.
Handle escalated borrower calls, which may include conflict resolution.
LoanCare simplifies the complex with empathy and insight, innovating as a top provider in the mortgage services industry. It is backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company.
Serve as the primary point of contact for inbound customer inquiries via phone, email, or chat.
Process a high volume of consumer inquiries related to client banking products and services.
Accurately document all customer interactions, case details, and resolutions in the designated CRM/ticketing system.
Sutherland is a digital transformation partner for iconic brands worldwide, unlocking new value for their business, people, and customers. It's an entry-level position responsible for providing professional, efficient, and empathetic support to banking customers.
Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts.
Handle a variety of customer inquiries, analyze payment history/notes, and communicate statuses to customers.
Maintain accurate records of customer interactions, including any issues that arise and their resolution.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. They are Great Place to Work certified and have been in business for over 35 years, working with some of the world’s most known brands.
Responsible for recording notices of adjustment for residents receiving subsidies and ensuring all supporting documentation is properly attached to the resident file.
Prepares rent increase letters for assigned communities and accurately updates rental amounts in Yardi Voyager.
Monitors vendor portals, such as WASH and Bill.com, to track payments and ensure proper recording in the accounting system.
Avanath is a management company providing affordable housing. They cultivate the American Dream and are committed to creating an unforgettable experience for residents and workforce, making it a great place to live, work, and be.
Manages incoming payments and tracks them in the system to maintain accurate bookkeeping records.
Maintains a thorough understanding of property management financial processes and adheres to industry regulations.
Prepares reports on accounts receivable status, aging reports, and cash receipts.
Avanath is a top property management company providing affordable housing. They are committed to creating an unforgettable experience as a great place to live, work and be.
Review loan documents to determine if loan is assumable.
Prepare and distribute approval and denial letters.
Prepare and distribute assumption packages.
LoanCare is a full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, they offer a career foundation built on integrity, innovation, and collaboration.
Process internal departments’ requests for information and research from clients and customers
Collaborate with internal teams on behalf of the Default Operations team
Research issues and questions by contacting law firms, county offices, and supporting vendors to obtain information for resolution
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. They subservice over 1.8 million loans and have a seasoned loan servicing team with senior managers averaging nearly 30 years of experience.
Longbridge helps seniors unlock their home equity. They are a leading provider of home equity solutions and have been named a Great Place to Work® three years in a row.
Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution.
Manage collections and overdue payments, including negotiating payment plans and settlements.
Review and analyze account receivable reports to identify trends, risks, and areas for improvement.
OranjeBor Energie BV specializes in the oil, energy, gas, and petrochemical sectors, focusing on crude oil drilling, oil exploration, and renewable energy sources. They are committed to delivering sustainable solutions in the energy industry, prioritizing safety, environmental responsibility, and operational excellence.
Audit file for completeness and accuracy to ensure compliance.
Prepare CD and coordinate closing date with the processor and closing agent.
Prepare loan documents and ensure the closing package is complete and compliant.
Inspire Home Loans, as an affiliate of Century Communities, aims to make homeownership possible. They focus on building sustainable, affordably priced homes, and strive to provide the resources, opportunities, and benefits team members need to build successful careers.
Analyzes home equity loan applications and supporting documentation for accuracy.
Evaluates borrowers' credit histories, income sources, ability to repay, and collateral.
Makes sound credit decisions, ensuring compliance with regulatory and company standards.
Peak Credit Union aims to maintain a strong connection with members and local communities, understanding their unique needs. They are an Affirmative Action and Equal Opportunity Employer, focusing on recruitment and hiring processes while ensuring confidentiality and complying with state and federal laws.