Lead the strategy and execution for Airbnb's quality tooling platform to improve agent performance.
Partner with engineering, operations, and cross-functional teams to deliver automated quality evaluation solutions.
Define success metrics, track performance, and drive roadmap prioritization across short, mid, and long-term goals.
Airbnb connects hosts with guests for unique stays and experiences globally. With over 5 million hosts and 2 billion guest arrivals, the company fosters community and authentic travel connections.
Support routine LMS builds, updates, and configurations using documented templates and SOPs.
Serve as the first point of contact for Learning Inbox inquiries and LMS support requests.
Upload, organize, maintain, and retire learning content within the LMS according to defined standards.
Cogstate advances the science of brain health by providing digital cognitive assessments for clinical trials, healthcare, and research. The global team of experts spans psychology, data science, operations, and technology, working in over 150 countries and supporting more than 2,000 clinical trials with a patient-first mindset.
Manage and maintain the Learning Management System (LMS) to ensure smooth operation and user access.
Provide technical support and training to users, including instructors and students, on LMS functionality.
Collaborate with IT and academic teams to implement system updates and enhancements.
American Career College educates students for careers in healthcare, guiding them from student to caregiver. With over 40 years of experience, the company fosters a culture of teamwork, collegiality, transparency, and student-centric focus, supporting professional growth.
Scope, plan, and deliver paid engagements covering LMS administration and technical configuration.
Lead discovery sessions with client stakeholders and turn output into statements of work with defined milestones.
Manage a portfolio of concurrent engagements, tracking budget, timeline, and scope for each.
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative culture where employees genuinely care about each other and the work they do.
Identify, build, and implement Host lifecycle strategies and campaigns across multiple channels.
Drive a testing and learning agenda by conducting extensive experimentation and in-depth user data analysis.
Own comprehensive reporting of all relevant KPIs, building dashboards and articulating results to stakeholders.
Airbnb is a global online marketplace for lodging and experiences, connecting hosts and guests. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of inclusion and belonging.
Manage a dedicated portfolio of PadSplit hosts, acting as a strategic partner and primary point of contact for support and relationship-building.
Drive host performance through data-driven check-ins, focusing on occupancy, satisfaction, and retention metrics.
Navigate complex issue resolution and contribute to scalable playbooks and team development.
PadSplit is a platform that aims to solve the affordable housing crisis by offering co-living rental opportunities. It is a marketplace connecting hosts with members, and the company values mission-driven work and has a growth-oriented culture.
Shape the product vision, strategy, and roadmap for Payment Accounts.
Lead cross-functional initiatives with teams across Payments, Trust, Guest & Host, and Compliance.
Build and scale platform capabilities for diverse guest and host use cases.
Airbnb connects guests with hosts for unique stays and experiences globally. The company has grown to over 5 million hosts and fosters a culture of inclusion and innovation.
Administer HRIS (UKG) and Learning Management Systems, ensuring data integrity and system optimization.
Design and build engaging training programs for staff and partners using adult learning principles.
Drive project management for People Team initiatives, coordinating cross-functional stakeholders and timelines.
Concert Health is a national behavioral health medical group that integrates the Collaborative Care model into existing healthcare practices to improve patients' lives. The company values diversity and inclusion, offering a supportive work environment for all employees.
Architect and improve Syllo Academy, defining structure, navigation, and learner experience for training content.
Administer the LMS, including user management, content organization, and integration with other systems.
Produce video and multimedia training assets, develop certification exams, and manage learning analytics.
Syllo is a software company that offers an AI-powered litigation workspace for legal professionals. It is a lean, fast-moving, multidisciplinary company led by lawyers and engineers, fostering accountability and respect.
Design and deliver leadership and manager development programs, owning the LMS and content creation.
Partner with People Business Partners to identify capability gaps and translate them into learning solutions.
Establish metrics to evaluate program effectiveness and leverage AI tools to improve learning content and delivery.
Dragos is the global leader in OT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.
Lead and develop a team of Guest Experience Managers to deliver exceptional service for high-profile guests.
Coach team through the trip lifecycle from qualifying needs to post-trip outreach.
Champion guest and host experience while managing escalations and cross-functional collaboration.
Airbnb is a hospitality platform that connects hosts with guests for unique stays and experiences worldwide. It has grown to over 5 million hosts and 2 billion guest arrivals, with a culture of inclusion and belonging.
Lead product vision, strategy, and roadmap for Wallet, defining the financial home for Airbnb guests.
Build core Wallet experience including payment methods, spending power visibility, and personalized financial communication.
Partner with cross-functional teams to expand payment capabilities, optimize conversion, and drive engagement globally.
Airbnb connects hosts with guests for unique stays and experiences globally, founded in 2007. It has grown to over 5 million hosts and 2 billion guest arrivals worldwide, fostering community and authentic travel connections.
Administer and maintain certification programs within Learning Management Systems.
Track learner progress, certification status, and generate reports using Microsoft Excel.
Troubleshoot learner issues and coordinate with internal teams and external vendors.
The partner company specializes in certification and learning management solutions. The organization offers a collaborative, remote-first environment with opportunities to work on global learning initiatives.
Partner with leadership to identify skill gaps and align L&D initiatives with strategic objectives.
Design, develop, and deliver engaging training programs, including workshops and e-learning modules.
Facilitate training sessions and track KPIs to measure training effectiveness.
Edged Infrastructure designs and deploys fully integrated AI infrastructure platforms on demand, engineered for performance, scalability, and speed. It is part of the Endeavour ecosystem, a purpose trust that reinvests profits to solve global problems.
Architect GitLab's AI-native learning ecosystem, including adaptive learning paths, coaching agents, and automated content workflows.
Lead the company-wide AI fluency and enablement strategy in partnership with the Enterprise AI team.
Own the multi-year learning platform strategy and roadmap, driving operational excellence across the Talent Management & Development team.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to ship better, more secure software faster. With more than 50 million registered users and over 50% of the Fortune 100 trusting GitLab, the company fosters a high-performance culture driven by values and continuous knowledge exchange.
Lead lifecycle strategy for Airbnb's membership and incentive programs across email and push.
Partner with cross-functional teams to build personalized guest journeys using data and experimentation.
Drive continuous improvement through segmentation, automation, and performance analysis.
Airbnb is a global marketplace for unique stays and experiences, connecting hosts and guests worldwide. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of authentic connection and belonging.
Lead daily execution and SLA delivery across three sub-teams for 60+ property management companies.
Coach Team Leads into stronger operational managers through structured coaching and career development.
Handle top-tier client escalations and partner with internal teams to translate operational pain into product improvements.
Extenteam is an AI-driven operations platform for short-term rental property managers, handling guest communication and daily workflows for over 80,000 properties. They are headquartered in Miami with a Shared Services team in Manila, and value a culture of operational excellence and AI adoption.
Manage the ticket queue, prioritize and resolve requests, and identify recurring categories for automation.
Participate in rotating on-call and incident response, troubleshooting and documenting issues in real time.
Build and maintain monitoring dashboards (Tableau, Superset, Grafana) to track service health and data quality.
Airbnb is a global community marketplace that connects hosts with guests for unique stays and experiences. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of inclusion and belonging, emphasizing innovation and engagement.
Own the recurring operational and administrative work that keeps programs running, from data processing to reporting.
Document, refine, and automate processes to create the foundation for AI-driven efficiency.
Ensure high-quality student-facing materials and handle cross-team operational support with speed and accuracy.
We inspire character and integrity in the finance leaders of tomorrow through leadership development, mentorship, and support from purpose-driven executives. We are a close-knit, high-performing, mission-driven team that has impacted thousands of students since 2019 and is growing rapidly.
Coordinate training events, annual meetings, and learning series including scheduling and logistics.
Manage learning management system operations and track participation and completion rates.
Support communication efforts and maintain accurate records for training and compliance.
Our partner manages a nationwide affordable housing portfolio. They offer a remote work environment with a focus on community impact and employee development.