Provide exceptional customer service to Airbnb's premium community, handling complex cases and ensuring resolution.
Utilize strong communication skills in English and Spanish to support guests and hosts across multiple channels.
Adapt to a fast-paced environment, demonstrating flexibility and ownership while collaborating with stakeholders.
Airbnb is a community marketplace for unique stays and experiences, connecting hosts and guests globally. With over 5 million hosts and 2 billion guest arrivals, Airbnb fosters a culture of inclusion and belonging.
Handle high-profile, complex cases involving severe escalations, executive requests, and regulatory issues with minimal supervision.
Mentor and guide L6 specialists, set standards for service recovery excellence, and influence process improvements.
Conduct root cause investigations, leverage data to drive systemic improvements, and collaborate cross-functionally for win-win resolutions.
Airbnb is a global platform that connects hosts offering unique stays and experiences with guests, fostering authentic community connections. With over 5 million hosts and 2 billion guest arrivals, we are a mission-driven company committed to belonging and innovation, operating with a unified team dedicated to our core values.
Identify, build, and implement Host lifecycle strategies and campaigns across multiple channels.
Drive a testing and learning agenda by conducting extensive experimentation and in-depth user data analysis.
Own comprehensive reporting of all relevant KPIs, building dashboards and articulating results to stakeholders.
Airbnb is a global online marketplace for lodging and experiences, connecting hosts and guests. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of inclusion and belonging.
Manage guest communications across Airbnb, VRBO, Booking.com, phone, and text channels, meeting agreed response-time SLAs.
Resolve guest inquiries and common issues in real time using sound judgment, urgency, and property-specific information.
Escalate complex guest, maintenance, or property-readiness issues to appropriate stakeholders while maintaining ownership of frontline resolution.
Our client is a fast-growing short-term rental and property management company overseeing nearly 200 vacation rental properties across multiple US markets. Their culture is collaborative, entrepreneurial, and results-oriented, valuing accountability and continuous improvement.
Lead and mentor a team of Account Executives to win new business and expand partnerships.
Drive cross-functional deal orchestration with Legal, Product, Risk, and Client Success.
Own executive stakeholder management and refine go-to-market plans for strategic merchant relationships.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a remote-first company with a focus on people-first values, we offer competitive benefits and a collaborative culture.
Lead a high-performing sales team to drive MRR expansion and growth across a growing partner base.
Build an inclusive work environment, establish clear KPIs, and collaborate with cross-functional partners.
Travel to key markets for sales support and to ensure optimal customer experience.
SevenRooms helps restaurant operators manage guest relationships and drive growth through its operator-first platform. The team is composed of strategic thinkers and passionate relationship-builders focused on hospitality.
Lead daily operations of a Member Support team across chat, phone, email, and SMS.
Coach and develop agents through quality monitoring and weekly coaching sessions.
Handle escalated member cases and collaborate with internal teams to improve processes.
OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.
Own revenue, customer growth, and retention across the Miami and Las Vegas markets through new sales acquisition and account expansion.
Build, develop, and nurture a high-performing sales team to consistently exceed monthly, quarterly, and annual targets.
Leverage established relationships with restaurateurs, chefs, and hospitality leaders to expand market share and brand awareness.
OpenTable, part of Booking Holdings, is a restaurant reservation platform with 60,000+ partners and 25+ years of experience. Their culture is defined by hospitality and taking care of others, with a global team focused on helping restaurants thrive.
Lead, coach, and develop a team of Customer Support Leads to deliver exceptional support to hoteliers.
Act as primary escalation point for complex customer issues, drawing on hotel operations background to drive resolution.
Own and drive key support metrics, including CSAT, NPS, SLA adherence, and First Contact Resolution.
Cloudbeds builds an intelligently designed platform for hospitality, powering properties across 150 countries with billions in bookings annually. With over 650 employees across 40+ countries, they are a remote-first team that values innovation and collaboration.
Deliver a seamless, proactive, and anticipatory executive travel experience, managing complex itineraries and last-minute changes with calm professionalism.
Act as a trusted advisor, balancing premium service with contact center KPIs like productivity, handle time, and CSAT.
Manage end-to-end VIP corporate travel across air, hotel, ground transport, and bespoke requests, using GDS like Amadeus or Sabre.
Perk is an intelligent platform for travel and spend management, automating travel bookings, expenses, and invoice processing. Founded in 2015, the company has grown to over 1,800 people across 12 offices globally, with a culture driven by values like ownership and delivering a seven-star experience.
Lead a team of Member Support Representatives, providing coaching, feedback, and performance reviews.
Monitor team performance against metrics and identify coaching opportunities.
Serve as the first point of escalation for member issues and partner with cross-functional teams.
Foodsmart is a Foodcare platform that delivers nutrition-driven healthcare. It serves over 3 million members and recently secured a $200 million investment to expand its reach.
Lead and mentor a team of 7-15 customer service agents through coaching, one-on-ones, and team huddles to enhance performance and service delivery.
Monitor real-time metrics, review interactions, and develop action plans to improve agent performance and customer satisfaction.
Collaborate with cross-functional teams to identify trends, optimize processes, and champion a proactive service model.
Palmetto is a leading clean tech company accelerating the transition to clean energy through innovative software, financial products, and services. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Lead, coach, and mentor a team of Agents, helping them grow in performance and accountability.
Hold regular 1:1s to provide guidance, feedback, and strategic direction.
Take an active role in recruitment, onboarding, and training to build a high-performing team.
Dulcedo is a 360 talent management agency representing over 350 creators, athletes, and models. With a culture that is ambitious, collaborative, and growth-oriented, we provide the infrastructure and support for sustainable careers.
Lead a specialized pod of 5–6 direct reports to unify the account management lifecycle for professional fleets.
Drive professional supply performance for WAV and Livery categories to meet district demand.
Standardize operational blueprints by enforcing consistent processes and documentation across market launches.
HopSkipDrive creates opportunity through mobility by providing safe, fast supplemental student transportation. Founded by three moms, we have facilitated over five million rides across 20+ states, are a Series D company with $100M raised, and have been recognized on the Inc. 5000 and Deloitte 500 Fast-Growing Technology lists.
Lead and coach a remote team to achieve daily and weekly performance goals.
Serve as the primary point of contact for your assigned client, ensuring clear communication and exceptional service.
Monitor KPIs, improve workflows, and resolve challenges proactively to maintain quality and accountability.
Yokly is a remote company that provides campaign management and client account leadership services. They are a growing organization with a supportive leadership team, offering long-term career growth opportunities for remote team leaders.
Oversee daily operations of the Global Threat Assessment Program within the assigned region.
Manage threat assessment cases end-to-end, including triage, investigations, and incident management.
Maintain rigorous case documentation and regional situational awareness to ensure timely response.
Airbnb is a global hospitality platform that connects hosts and guests for unique stays and experiences. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of belonging and innovation.
You run the team's daily engine, owning the operating rhythm and queue health.
You build a deep bench by coaching MSMs and developing Senior MSMs into player-coaches.
You keep your team focused on high-value work and manage handoffs with Service and Support.
Collective is a technology platform that provides business incorporation, accounting, bookkeeping, and tax services for self-employed individuals. It is a venture-backed startup with a focus on empowering businesses-of-one, featuring a culture of innovation and community.
Lead a global, multi-time-zone customer support organization with full accountability for first contact resolution, response and resolution times, CSAT, and retention.
Apply deep hospitality or hospitality-technology experience to every escalation and process decision, understanding property operations and distribution.
Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way, prioritizing accuracy over scale.
Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. The company is a completely remote team of over 650 employees across 40+ countries, named the World's Best Hotel PMS Solutions Provider and featured on Deloitte's Technology Fast 500.
Lead a global, multi-region customer support organization with full ownership of key performance metrics.
Drive the adoption of AI-assisted support solutions while ensuring personalized customer interactions.
Develop and coach managers across multiple time zones, fostering a culture of accountability and continuous improvement.
The company is a fast-growing technology environment in the hospitality industry. It fosters a remote-first, inclusive, and collaborative culture with a globally distributed team.