Serve as the first point of contact for bug intake and triage, gathering information to create high-quality tickets.
Act as an internal resource for technical questions, creating documentation and guides to enable teams.
Use tools like Django Admin and SQL to investigate issues and perform safe, documented data updates.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first company supporting over 700 practices nationwide, with a culture based on values like acting as owners, giving more than taking, and moving with speed and care.
Identify and troubleshoot complex customer issues.
Analyze patterns in customer interactions to drive improvements.
Educate customers and internal teams on Aiwyn products.
Aiwyn's support team plays a key role in their success, working with internal teams and customers. They are a fast-growing SaaS startup led by an experienced co-founding team.
Acts as an application administrator and subject matter expert (SME) for designated business applications.
Manages tickets, product configurations, and ongoing maintenance of assigned applications and services.
Develops and maintains detailed technical documents, including workflows, technical specifications, data analysis, and updating end to end system documentation.
Truliant's mission is to improve lives by putting their members first, providing great service and straightforward financial solutions. They strive to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
Partner with stakeholders across Fullscript to understand recurring data needs and patterns.
Design and implement self-serve analytics solutions such as trusted datasets and workflows.
Create and deliver training and documentation that teach teams how to use tools and analyze data.
Fullscript is an industry-leading health technology company on a mission to help people get better by making it easier for practitioners to access the products they trust. Fullscript has grown into a platform that powers every part of care and more than 125,000 practitioners use it.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Design, build, and maintain databases that power Hologram's operations.
Build and maintain ETL pipelines that move and transform data reliably.
Audit existing pipelines and data models, identify complexity, and refactor bad decisions.
Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. They process over 5 billion transactions per month across their global infrastructure and values a fun, upbeat, and remote-first team united by their mission.
Independently diagnose complex system failures using advanced log analysis and database debugging.
Act as the "technical interpreter," distilling deep-stack architectural blockers into clear "business-speak" for stakeholders and Tier 1 support.
Author the "decision trees" and troubleshooting workflows that empower the rest of the company to resolve lower-tier issues independently.
TrueML is a mission-driven financial software company creating better customer experiences for distressed borrowers. Their team includes data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs.
Develop SQL queries to extract and manipulate data from our BigQuery database.
Update database structure to support star schema models.
Test and validate new and existing source data to ensure accuracy.
Wiley transforms knowledge into discoveries that shape the world. They are a global team of innovators driving what's next in science, education, and publishing, impacting everywhere. They are committed to continual learning, internal mobility with courageous teammates, needle movers, and learning champions.
Enable self-service analytics for all team members by designing clean, intuitive data models and metrics through dbt, empowering employees to make informed, data-driven decisions.
Develop and refine custom data pipelines that ingest data from operational systems to our analytics platform, handling both streaming and batch data using third-party tooling and home-grown solutions
Maintain and optimize the data platform infrastructure, focusing on data quality, ELT efficiency, and platform hygiene.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. The business is managed by a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Fix bugs and build internal tools for the team and customer facing teams.
Lead escalations, run incident response, and serve as the technical bridge between Customer Support Teams, Engineering, and Product.
Use AI tooling to diagnose issues, accelerate team output, and turn recurring customer pain into product improvements.
Velora is a unified company formed by Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with tools for fundraising, donor management, financial tracking, and communications. They operate as one team with a combination of merged teams and teams dedicated to one specific product with the opportunity to build one or across all their products.
Act as the primary technical contact for support tickets and Slack escalations
Debug customer implementations involving tracking scripts, APIs, and data pipelines
Write and optimize SQL queries to investigate data discrepancies
This company is building an advanced attribution and marketing analytics platform that gives brands a unified, accurate view of ad performance, customer journeys, and revenue impact. The product has strong product-market fit and is scaling quickly.
Assist in maintaining and improving our data warehousing systems (AWS DMS, Redshift).
Support the team in monitoring data pipelines, identifying issues, and troubleshooting basic problems.
Write and optimize SQL queries for analytics and data validation.
Sezzle aims to financially empower the next generation by blending tech with interest-free installment plans. They foster an innovative and dynamic team passionate about creating a unique shopping journey.
Collaborate with business stakeholders to understand their requirements.
Design, develop, and maintain reports and dashboards in Sigma.
Perform data analysis to uncover trends, patterns, and insights.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, they offer strategic advantages to their clients by offering legal support services at every stage of their legal proceedings.
Triage and manage tickets, ensuring all issues are logged, tracked, and resolved in a timely manner.
Collaborate with external partners to assist in incident resolution and communicate effectively on task progress.
Provide technical support and assistance to users, resolving issues related to member experience and the application, while delivering a high level of customer satisfaction.
One Pass is redefining how people engage with health, wellness, and everyday living through their engagement and loyalty platform. They empower millions of members to live healthier and more connected lives, scaling rapidly with a culture of innovation and collaboration.
Primarily responsible for analyzing data integrity challenges and identifying root cause analysis.
Craft client code that is efficient, performant, testable, scalable, and secure.
Actively participate in agile software development, including daily stand-ups and sprint planning.
3Pillar is a company where senior software engineers can collaborate with industry leaders and spearhead transformative projects that redefine urban living, establish new media channels, or drive innovation in healthcare. They are a global team that values well-being and offers flexible work environments.
Leverage data tools to deliver superior service to clients.
Conduct data analysis to understand customer needs.
Partner with customers in interpreting data and remediating issues.
They connect job seekers with companies using an AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Develop and implement data quality standards and monitoring processes.
Manage the data governance platform (Atlan) and serve as the primary subject matter expert.
Lead data governance meetings and workshops.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They enable institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. They are a diverse team of more than 600 members.
Support business teams by helping them understand their data needs and analytics priorities.
Assist in creating analyses and reports to provide insights that help with growth strategies.
Help stakeholders identify new opportunities by analyzing key data.
Sezzle's mission is to financially empower the next generation. They blend cutting-edge tech with seamless, interest-free installment plans. They are building an innovative, dynamic team passionate about creating a unique shopping journey.
Build and maintain analytics data models using dbt.
Implement data quality tests and validation logic, ensuring accuracy and trust across reporting layers.
Work with internal teams and sometimes clients to clarify requirements and align on metric logic.
SweedPos is a product-driven startup building an all-in-one cannabis retail platform. Their enterprise-grade platform combines POS, eCommerce, Marketing, Analytics and Inventory Management into a single, seamless solution—eliminating the need for multiple third-party tools.