Answer customer inquiries with professional courtesy and exceptional service based on client instructions.
Document each inquiry into a database and verify customer information, making corrections as needed.
Actively listen to recognize opportunities to offer additional information and ensure the best customer service experience.
Senture delivers high-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients. We take pride in providing exceptional service and supporting our employees.
Process verifications via telephone, email, and fax to confirm employment, education, and credentials.
Conduct outbound calls and analyze data to ensure accurate pre-employment screening.
Maintain performance goals and handle sensitive information confidentially.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team focused on individual excellence and diverse, inclusive culture.
Administer fraud, waste, and abuse (FWA) duties, including investigations, audits, and corrective actions.
Prepare reports, correspondence, and data analysis for internal and external stakeholders.
Assist in policy development, training, and regulatory compliance for FWA programs.
CareOregon is a nonprofit, mission-driven health plan focused on providing care to low-income Oregonians. With around 1,000 employees, it fosters a culture of equity, diversity, and inclusion, and offers comprehensive benefits.
Investigate suspected incidents of healthcare fraud, waste, or abuse through data analysis and interviews.
Analyze information, report findings, and recommend settlements or denials while supporting legal proceedings.
Conduct training on fraud detection and maintain knowledge of relevant laws and regulations.
Cotiviti is a healthcare analytics company that helps clients reduce costs and improve outcomes through data-driven insights. As a global leader in payment accuracy and network performance, Cotiviti fosters a collaborative and inclusive culture.
Act as a central coordination point for vendor, client, insurance, and security compliance, ensuring data accuracy and regulatory alignment.
Manage onboarding workflows, including vendor submissions, client data collection, and system updates in SharePoint and internal platforms.
Prepare insurance certificates, clearance docs, and support the Security Clearances team with compliance documentation.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. The partner company is a dynamic consulting environment with a collaborative, process-driven culture, where you'll work across finance, safety, IT, and risk functions.
Provide expert scientific consultation and testimony as an independent contractor in criminal and civil legal cases involving drug impairment, poisoning, DUI, and exposure incidents.
Review laboratory results and medical records, write comprehensive reports, and explain complex toxicological concepts in clear terms for juries.
Collaborate with both prosecution and defense attorneys, ensuring objective scientific analysis and maintaining high standards of forensic toxicology practice.
Godoy Medical Forensics, Inc. is a rapidly growing legal consulting company that provides medical expert witness services to attorneys, primarily in criminal cases. Founded in 2009, we have evolved into a prominent consulting firm with a diverse team of experts, including physicians, toxicologists, forensic interviewers, and Registered Nurses.
Elicit, analyze, and document requirements with stakeholders and end users to solve business problems.
Oversee functional and non-functional requirements for multiple products, ensuring clear and testable user stories.
Manage and verify requirements, reconcile conflicts, decompose high-level info, and participate in peer reviews.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As a leading mission capability integrator and transformative enterprise IT provider, the company employs thousands and values a culture of solving daunting challenges for government clients.
Lead the creation and delivery of platform solutions incorporating long-term technical architecture and best practices.
Advise customers on improving existing processes using ServiceNow Platform capabilities during design workshops.
Guide and train customer system administrators while developing integration components like SSO and LDAP.
ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Founded in 2004, the company's intelligent cloud platform connects people, systems, and processes to help organizations work smarter, faster, and better.
Oversee internal and external staff conducting fraud and complaint investigations, including training, monitoring, and management.
Gather and analyze evidence using investigative techniques to uncover fraudulent schemes and identify responsible parties.
Collaborate with stakeholders to develop risk-based prevention strategies and controls to safeguard company assets.
Forbright is a nationwide full-service bank and commercial lender focused on building a brighter future for clients and communities. We are a dynamic, high-energy, and fast-paced organization with a culture of collaboration, inclusion, flexibility, and giving back.
Receive, review, and analyze new and backlogged FOIA requests.
Draft response letters and communicate negotiations with requesters and staff.
Coordinate searches for responsive documents and ensure appropriate release determinations.
CGS simplifies government bureaucracy through optimization of human, technical, and financial resources. The company has been growing its government contracting portfolio for seven years and values honesty, professionalism, and quality work.
Provide technical assistance to computer users via phone, email, and instant message, resolving issues with hardware, software, and network connectivity.
Manage trouble tickets, documenting problems and solutions, and assist with data transfers for laptops and mobile devices.
Maintain standard working hours, collaborate remotely, and ensure productivity through customer interaction.
Empower AI provides AI solutions for government agencies, leveraging three decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., the company is a 2024 Military Friendly Employer and focuses on practical, sustainable digital transformation for federal clients.
Evaluate SIU referrals to identify suspicious fraud indicators and create investigative plans.
Conduct data analysis and manage vendor assignments while collaborating with law enforcement.
Prepare detailed investigative reports and referrals to NICB and Departments of Insurance.
Core Specialty is a multi-state commercial insurance carrier offering property and casualty insurance for small to mid-sized businesses. The company has underwriting offices across the U.S. and emphasizes niche markets and local distribution.
Conduct thorough reference checks for domestic staffing candidates across a wide range of roles.
Document reference conversations accurately and communicate professionally with candidates and team members.
Flag concerns, maintain organized records, and contribute to improving reference check processes.
British American Household Staffing (BAHS) specializes in placing domestic staffing talent in private households. They are a staffing agency that values integrity and professionalism in their placement process.
Handle inbound and outbound calls in a call center environment, providing excellent customer service.
Assist with account access issues, password resets, and ID reactivation for clients and inspectors.
Escalate complex issues to higher-level support and identify trends to improve service delivery.
Kreative Technologies provides call center support to clients and government personnel, handling inbound and outbound calls with professionalism. The company is an equal opportunity employer committed to a diverse and inclusive workplace, though its size is not specified.
Perform scoped and open-ended assessments on internal and external facing systems.
Perform threat and vulnerability research to identify new ways of achieving the program’s mission.
Work with the customer Blue Team to identify gaps, address findings, and improve breach response.
Cyber Advisors is a rapidly growing Cybersecurity Consulting firm that simulates real-world attacks to uncover vulnerabilities. They believe in inclusion, employee development, and have a caring, happy culture where people feel valued.
Identify and shape new business opportunities in the Federal Civilian market aligned with strategic objectives.
Develop trusted relationships with senior leaders across Federal Civilian agencies and drive strategic growth initiatives.
Lead responses to RFIs, conduct competitive analysis, and represent Agile Defense at industry events.
Agile Defense delivers adaptive innovation to support the nation's most important missions through advanced technologies and elite teams. With a culture rooted in the '6Hs' values, the company prioritizes its employees and fosters a collaborative, high-energy environment.
Guide employees through voluntary benefits education and enrollment via in-person, phone, and web platforms.
Complete benefit applications with focus on accuracy, compliance, and confidentiality.
Deliver high-quality customer service while managing high-volume enrollment during peak periods.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. As a service provider, it facilitates recruitment by processing applications and sharing shortlists with employers.
Combine analytical and investigative expertise with a consultative sales approach to drive solution-oriented conversations.
Own the full sales cycle within a defined territory, from opportunity generation to closure and account expansion.
Engage with customers in high-stakes environments like law enforcement and cybercrime to translate complex needs into data-driven solutions.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company uses technology to review applications and share top-fitting shortlists with employers, operating with a remote-first model and flexible culture.
Help customers complete taxes using a tax preparation platform, providing advice and full-service return preparation.
Manage customer inquiries and document interactions to maintain accurate records.
Prepare and review federal and state individual 1040 tax returns with high accuracy and compliance.
InteLogix is a leading provider of integrated solutions, using technology to deliver exceptional customer experiences. With 19 global centers, they help 23 million people and their families navigate health, wealth, and HR complexities.
Act as a trusted advisor and implementation partner for federal clients.
Support full lifecycle project delivery from requirements gathering to post-implementation support.
Engage with senior stakeholders to define goals and manage expectations.
Our partner is a firm that helps federal clients adopt and optimize mission-critical software solutions. They have a collaborative and mission-driven work culture focused on delivering measurable client value.