Source Job

• Own and evolve the operating model for Maven’s Client Support function.
• Lead and develop a team of Client Support Associates.
• Bring the operational perspective into Product and Engineering conversations.

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.

• Manage the full client renewal lifecycle and maintain structured notes.
• Generate hardware and software quotes and process purchase orders.
• Support ongoing configuration, maintenance, and day-to-day upkeep of Halo PSA.

Personified is a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They lead technology and security programs for their clients, enabling them to focus on their mission-critical work.

• Analyze and document business and technical requirements for client migrations.
• Support configuration of claims systems including benefits, eligibility, accumulators, and workflows to match client operational needs.
• Define and validate data operations endpoints, file feeds, and integrations to ensure accurate data flow between systems.

Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. They serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes.

• Supports Medical Policy Directors (MPD) through various aspects of the New Policy processes.
• Performs multi-faceted data and report analytics to provide accurate client or policy information.
• Researches and examines client questions and drafts accurate responses.

Cotiviti provides payment accuracy and analytics-driven healthcare solutions. They have a large team, and cultivate an inclusive and equitable environment for all employees.

• Design, implement, and continuously improve a clear, scalable process for submitting, reviewing, and routing analytics requests.
• Partner with requestors and analytics leaders to clarify business objectives, desired outcomes, urgency, dependencies, and high-level level-of-effort.
• Run weekly intake and prioritization meetings with strong preparation, clear recommendations, and documented decisions.

Ochsner Health is the leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians.

• Responsible for processing insurance claims accurately and efficiently.
• Analyze claim data to identify trends, errors, and potential irregularities.
• Serve as a liaison between departments to support seamless claims resolution and continuous process improvement.

Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. They are a fast-growing company serving over 200,000 seniors in 1,500+ communities across 32 states.

• The Senior Consultant works collaboratively within a team of highly qualified Advisory consultants to deliver performance improvement to healthcare systems.
• This position actively leads and participates in engagement work streams, identifying issues, forming hypotheses and conducting interviews.
• The Senior Consultant participates in Premier internal activities including practice development, required, and approved educational opportunities throughout the year and learning the various technologies Premier offers to its clients.

Premier, Inc. is a technology-driven healthcare improvement company, providing solutions to two-thirds of all healthcare providers in the U.S. They unite providers, suppliers, and payers to make healthcare better with national scale, smarter with actionable intelligence and faster with novel technologies, employing both full and part time positions as well as contingent work.

• Manage the provider data ticketing queue, ensuring timely resolution of requests.
• Partner with team members to obtain required data elements and validate completeness.
• Identify and implement opportunities to streamline provider data structure and workflows.

Curana Health is committed to radically improving the health, happiness, and dignity of older adults. They serve 200,000+ seniors in 1,500+ communities across 32 states, with over 1,000 clinicians, care coordinators, analysts and professionals.

• Aggregates data, prepares and analyses as it relates to assessment and roadmap development and execution.
• Produces detailed analysis that facilitates internal team discussion and client facing deliverables.
• Uses, evaluates, and improves internal templates, tools, and processes.

Merkle is focused on exploring new ways to reach, engage and nurture relationships with audiences. It has over 120 years of innovation and drives a multiplier effect for clients at a global scale through Integrated Growth Solutions.

• Analyze GTM and sales data to identify trends and areas for optimization across the sales funnel.
• Audit, clean, and maintain CRM data (Salesforce) on an ongoing basis.
• Manage and support key GTM tools and vendor relationships, including Salesforce and LinkedIn Sales Navigator.

QA Wolf aims to eliminate every software bug in the world and is the first QA solution that guarantees automated test coverage. They're a remote-first company with a leadership team coming from Amazon, Bridgewater, ZipDrug, and other industry-shaping companies.

• Understands client needs and delivers Catalist services by translating requests to internal teams.
• Functions as a client advocate, coordinating project delivery and problem-solving with internal teams.
• Oversees all assigned client projects from start to finish, ensuring timely and accurate delivery with actionable insights.

Catalist provides progressive organizations with data, software, and services for civic engagement and advocacy over 20 years. The company employs a dedicated team of technologists and experts focused on supporting Democratic campaigns and progressive communities.

• Lead end-to-end implementations for clients, owning the project plan and stakeholder communication.
• Manage multiple concurrent implementations across mid-market and enterprise segments; build trusted client relationships.
• Proactively identify implementation risks and drive resolution, escalating early when needed.

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They have over 2,000 employers and health plans as clients and have received awards for their culture and innovation.

• Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA.
• Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team.
• Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders

Connection guides the connection between people and technology, helping customers manage their warehouse inventory, equip their workforce, or secure their data. They foster a supportive and rewarding team environment with a focus on fresh thinking and creativity.

• Own the intake and discovery process for internal data initiatives.
• Translate business requirements into clear, dev-ready documentation.
• Identify gaps, conflicts, or risks in requirements early and resolve them.

Mitratech builds products that simplify operations in the Legal, Risk, Compliance, and HR functions. They are a team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture.

• Build comprehensive pre-meeting briefing documents for enterprise client calls.
• Own the full follow-up loop on open Jira tickets tied to client requests.
• Maintain accurate, up-to-date records in Salesforce for all enterprise accounts.

Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster engagement, build brand loyalty, and maximize return on investment.

• Maintain internal analytics dashboards, collect employee data, and build employee retention dashboards.
• Support project management for automation initiatives, coordinating across teams.
• Identify opportunities to streamline workflows and improve team efficiency.

Our client is a fast-growing, fully remote company building enterprise HR solutions for large organizations. They value a collaborative environment that supports continuous professional development.

• Participate in client calls alongside clinicians to communicate the latest research findings.
• Analyze patient medical records, including data extraction and tracking of lab values.
• Research, evaluate, and prioritize treatment options for individual cases.

Private Health Management (PHM) is a clinically sophisticated healthcare navigation firm, specializing in assisting clients to obtain the best care and outcomes when facing serious and complex medical conditions. They believe everyone should benefit from the latest science-backed insights.

• Support client portfolios and ensure customer satisfaction.
• Plan, track, and close client projects.
• Support onboarding, scheduling, and communication with field employees.

Welo Data, a Welo Global brand, is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver the human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts.

• Triage and manage customer support tickets in Jira or other internal systems.
• Execute assigned support workflows according to Simbe SOPs and internal processes.
• Help resolve common support requests such as: traversal schedule changes, customer-requested updates, map or remap-related requests.

Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, their Customer Experience team is adding operational support capacity.

• Help Engineering teams plan better and deliver faster.
• Partner with Engineering and Product leaders to improve visibility.
• Improve Jira and Confluence workflows.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. As a global organization with team members in over 35 countries, Turnitin fosters a remote-first culture that empowers employees to work with purpose.