Project manage the new product launch process for the customer, from point of sale, through onboarding, launch and adoption.
Develop enablement content including success roadmaps, enablement guides, knowledge articles, videos, employee and property manager training materials.
Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional solutions that deliver exceptional value to Managed Service Providers.
Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals.
Work with customers to develop a plan that addresses business objectives that includes metrics and reporting to ensure success.
Provide consultative guidance to ensure business processes are modified to achieve objectives identified through the sales process.
Calix enables Broadband Service Providers (BSPs) of all sizes to transform their business. Their CSP customers are empowered to utilize real-time data and insights from Calix Cloud and platforms to simplify their businesses and deliver exceptional experiences.
Develop customer-centric messaging and positioning that clearly communicates the value of our platform.
Create and manage product launch plans, ensuring seamless execution across Marketing, Sales, and Customer Success.
Conduct market and competitive research, delivering insights that sharpen our Go-To-Market strategy.
Mediafly's platform brings together sales enablement, content, and performance insights so sellers have the coaching, tools, and intelligence they need to succeed. They are a fully distributed company with an HQ in Chicago, IL and have been recognized as a Best Place to Work.
Oversee strategic product launches, ensuring seamless execution and cross-functional collaboration.
Lead the design and delivery of enablement programs to equip customer-facing teams.
Track adoption and effectiveness of enablement materials to drive desired outcomes.
PointClickCare is a healthcare technology company that provides software solutions for senior care. Their solutions are used to improve the quality of care and outcomes for seniors. They have a remote-first team across Canada and the U.S.
Run internal standups, turning them into a live project board and driving follow through
Building a process inventory across exec, delivery and sales; spotting gaps and proposing improvements.
Identify missing or broken internal processes across sales, delivery, and leadership, document current state vs desired state, and help implement agreed improvements.
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. They are a people-centered agency with a passion for leaving every person and business in a better position than they found them.
Lead strategic initiatives across Customer Success, Sales, Engineering, Product, and Support teams.
Develop OEM partner onboarding and value delivery assets for the customer journey.
Create business review frameworks and executive success summaries.
Prophecy is the leader in AI-native data preparation and analysis, revolutionizing how enterprises turn data chaos into insights. They are a fast-growing company building the next data revolution where AI agents and humans work together to transform data and ship trusted insights.
Collaborate with the Marketing team to develop and support go-to-market strategies.
Craft compelling product messaging and positioning that differentiates offerings.
Enable the sales team with impactful collateral, playbooks, and training.
Pine Services Group's top Microsoft Dynamics portfolio company empowers businesses to become giants since 1987 via ERP and CRM solutions tailored for industries like manufacturing and wine & spirits. With continuous innovation and customer satisfaction as core pillars, they are a company on the move.
Act as a liaison between customers and internal teams.
Manage changes to project scope, schedule, and costs.
I am currently partnering with a company that is looking for a Senior Project Manager. With a focus on customer satisfaction, you'll contribute to enhancing the organization's reputation in the industry, managing change, and overcoming challenges to deliver exceptional results.
Set strategic direction in customer's use of Limble.
Identify risks to retention and opportunities for growth.
Limble empowers the unsung heroes who support the world by revolutionizing the way businesses manage their maintenance operations. They provide a comprehensive suite of software solutions to optimize asset performance and drive operational excellence. Limble's company culture and values are based on collaboration and transparency.
Lead and manage a team of Project Managers responsible for executing Day‑1 implementation projects.
Ensure overall successful delivery of all assigned Day‑1 implementation projects.
Drive scalability, standardization, and repeatability improvements for the Canada, Commercial & SMB segment.
NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is known as an innovation powerhouse that excels in AI, cloud and digital.
Manage 1-3 strategic accounts in California and be their primary contact.
Strengthen relationships with stakeholders and understand their evolving needs.
Identify and execute expansion opportunities, including upsells and new product adoption.
Overstory uses AI and satellite imagery to pinpoint vegetation risks for electric utilities, helping prevent outages and wildfires. Their team of 100 spans the Americas and Europe, with a culture valuing diversity, climate action, and using technology for good.
Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts.
Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal.
Proactively drive customer adoption and mitigate retention risk.
Articulate provides solutions for creating engaging and interactive e-learning courses. While the job posting does not specify company size, Articulate values diversity and is committed to fostering an inclusive environment.
As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
Coach your team to move beyond reactive support and into proactive, consultative partnerships.
Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Provide project management for enterprise customers, focusing on on-time delivery with high quality outcomes.
Establish relationships at all levels of the customer organization.
Triage customer escalations, diagnose issues, and develop contingency plans.
Tonkean is the world’s first totally customizable process experience platform, creating intelligent, personalized automations. They are focused on employee experience and democratizing access to innovative technologies.
Identify new business opportunities for customers.
Coach customers on using AppViewX to solve business challenges.
AppViewX helps organizations reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. They have been certified as a Great Place to Work in India, indicating a positive employee experience.
Help build, define and scale our Customer Success and Onboarding enablement strategy
Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
Coach and mentor Customer Success new hires as they ramp in their role
They provide software and data analytics to the real estate industry. They are focused on innovation and customer success with a fast growing Success team.
Lead a team responsible for successful implementations of Axon Enterprise’s products.
Guide customers through onboarding, configuration, training, and deployment.
Focus on creating exceptional customer experiences at every stage of the implementation journey.
Axon is on a mission to Protect Life by developing an ecosystem of devices and cloud software focused on safety and justice issues. Axon fosters a fast-paced and challenging work environment where employees can drive real change and grow while working towards a meaningful mission.
Lead a high-performing team focused on delivering a best-in-class customer experience.
Own the strategy and execution behind how we build trust with key post-sales accounts.
Establish data-driven milestones and a structured approach to account oversight.
Medallion provides a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies.
Build and maintain a customer reference and advocacy database.
Develop compelling customer narratives in multiple formats.
Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI. As a remote-first, globally distributed company, they are building the infrastructure layer that powers the next generation of AI systems.
Own the health, retention (90%+), and expansion (10-15%) of our mid-market customer portfolio.
Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business.
Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes.
Runway is building AI to simulate the world through merging art and science; they believe that world models are at the frontier of progress in artificial intelligence. Their team consists of creative, open minded, caring and ambitious people who are determined to change the world.