Own the evolution of our Intercom Help Center and ensure it becomes a scalable, searchable, and high-impact product education engine.
Bridge Product, Marketing, Sales, and Support - translating every feature launch into clear, user-friendly documentation while optimizing our AI-driven self-service tools.
Directly shape how thousands of travel organizers understand and adopt our platform.
WeTravel is transforming the travel industry. They are an international, travel-loving team with a passion for adventure and innovation.
Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution.
Manage collections and overdue payments, including negotiating payment plans and settlements.
Review and analyze account receivable reports to identify trends, risks, and areas for improvement.
OranjeBor Energie BV specializes in the oil, energy, gas, and petrochemical sectors. They focus on crude oil drilling, oil exploration, and renewable energy sources while maintaining safety, environmental responsibility, and operational excellence.
Ensuring seamless communication between internal departments and clients.
Enhancing client satisfaction and operational efficiency.
Playing an essential part in our mission to transform legal proceedings.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates and this shortlist is then shared directly with the hiring company.
Take inbound phone call enquiries from clients, addressing inquiries and concerns promptly and professionally.
Schedule appointments by assessing client needs and coordinating available time slots.
Build and maintain strong relationships with clients, serving as their primary point of contact.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with the hiring company, with final decisions managed internally.
Independently handle and resolve learner inquiries through various communication channels in a timely and professional manner.
Provide accurate information to ensure learners’ needs are fully understood, and their issues are effectively resolved.
Maintain service excellence in line with established quality and efficiency benchmarks (SLAs).
Cambly is transforming how the world learns English with millions of learners and thousands of native English-speaking tutors. They've created a platform where real conversations lead to real fluency, building authentic human connections that break down barriers and open up opportunities.
Provide technical support assistance to clients through phone, email or live chat conversation.
Provide assistance and coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
Catapult Sports is dedicated to improving the performance of athletes and teams through its technology platform. They have been at the forefront of sports technology since 2006 and works with over 5,000 teams worldwide.
Frequently meeting with Firms to configure, test, and train their staff during their time in Implementation
Traveling onsite in certain cases where a detailed training or workshop is needed for the firm (less than 10%)
Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. Backed by top-tier investors, they’re one of the fastest-growing scale-up SaaS companies in the world building category-defining technology with world-class people, processes, and products.
Provide multi-channel support by managing phone calls, tickets, chat, and social media interactions.
Deliver accurate and timely assistance to resolve inquiries, complaints, and return/refund requests while following company procedures and policies.
Build strong customer relationships through clear, empathetic, and proactive communication.
BiOptimizers helps people go from baseline health to peak biological performance by developing science-backed supplements and wellness tools. As a remote-first company with a globally distributed team, they focus on clarity, autonomy, and operational excellence, designing every role to support the health and performance of both customers and their organization.
Drive Net Revenue Retention (NRR) by owning the expansion strategy for SLG accounts.
Transition from reactive support to proactive success by building repeatable processes.
Design and implement AI-driven workflows to provide personalised, human-like success at scale for self-serve users.
Jibble Group is an innovative Workforce Management company headquartered in London, UK, with a fully remote team. Their platforms Jibble.io, an award-winning time-tracking tool, and PayrollPanda.my, Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.
Deep-dive into sessions, users, and transactions to uncover fraud patterns others miss
Recommend and optimize risk rules balancing fraud prevention and customer experience
Work closely with Engineering, Product, and Data Science to improve our platform
Sardine is a leader in fraud prevention and AML compliance which uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. They have raised $145M from world-class investors and maintain a remote-first work culture, valuing performance and high-growth orientation.