This is a fully remote position with the ability to travel, the perfect opportunity for you! Work 100% remotely and from anywhere in the world. We host quarterly company retreats to destinations including Mexico, Las Vegas, and Iceland, with an opportunity to grow your career at your own pace. We will give you the support to succeed, while you have the freedom to explore the world!
Job listings
As a Customer Service Agent, represent the brand as the face of the company. Support customers via email and live chat, communicating with other departments. Be the first point of call to receive feedback from players, and then share this with the relevant teams. Ensure players are provided with an outstanding level of service and give feedback of recurring customer issues to management.
Join a well-funded Fintech startup with a global impact, where you will solve complex customer problems, uphold high customer satisfaction, and leave customers delighted. You will take full ownership of customer feedback, drive positive change, and respond to complex customer queries, ranging from analysis model questions to website issues.
The Worker Operations team owns every part of the worker journey and looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. Shifts are assigned based on business needs and the shifts consists of 5 days within a 7 day cycle, with both Saturday AND Sunday availability required to support our peak times. Must be fluent in English, both written and spoken.
As a Customer Care Agent, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. You'll offer empathetic and personal service, solve queries on first contact, and work closely with our pharmacy and clinicians to resolve patient queries. You'll also keep an accurate record of customer enquiries and complaints and handle queries of a sensitive nature in a confidential and safe way.
Global
4w PTO
Consulting customers on questions related to our websites. Working timely, speedily and effectively with customer requests. Resolving customer issues with the goal of customer retention. Promoting our websites to the customers upon opportunity. Maintaining a high level of service quality.