Remote Customer service Jobs · Global

Redefine your career and enjoy the freedom of working from anywhere with a flexible schedule, residual income, and unlimited growth potential. A mentorship-centric culture fosters collaboration instead of competition. Learn the art of cultivating residual income streams, ensuring financial stability and growth. Explore opportunities for unlimited growth as you chart your course in a company that values your ambition.

You’ll be a key player in keeping users informed, supported, and engaged, helping new users navigate self-custody and seasoned degens troubleshoot the edge cases with empathy, precision, and clarity. Your role will have a wider impact as you feed insights back to the product team, contribute to the knowledge base, and collaborate cross-functionally with other teams across the company.

As a Quality Coach you are responsible for guaranteeing the quality of service provided by our technician. Your duties include providing calibration sessions to ensure process alignment and you will provide structured and timely recommendation to our managers and team leaders. Monitors calls and tickets and provides timely feedback and coaching to Techs. Assesses Tech performance by identifying historical trends through NPS and straightforward QA data analysis.

You will be the strategic partner to our customers—guiding them through onboarding, driving product adoption, and helping them translate data-driven insights into business impact. You’ll ensure our customers realize fast time-to-value, renew with confidence, and grow with us over time.

This role, part of the User Voice Supergroup, strengthens relationships with global support BPO vendors, ensuring operations and experiences for Canva users. The role focuses on aligning with Canva’s values, supervising vendor operations, driving improvement in metrics like Customer Satisfaction, and contributing to the outsourcing strategy.

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners, strengthening client relationships and promoting software adoption.