Lead and develop a team of Personalized Support Engineers, focusing on professional growth, technical enablement, and well-being.
Drive customer value by overseeing resolution of complex technical issues and delivering proactive guidance to strategic customers.
Optimize support operations, drive procedural improvements, and collaborate cross-functionally to ensure seamless customer alignment.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion, with diverse teams making a global impact each day.
Manage confirmed airline reservations and post-booking travel details using Sabre GDS.
Prepare client invoices using FreshBooks and verify payments across multiple platforms.
Communicate professionally with clients and coordinate teams to deliver seamless travel experiences.
Ascend is a premium travel company helping founders, investors, and executives book discounted international business and first-class flights. The company has 66 employees, is backed by Bessemer Venture Partners, and emphasizes personalized support and rapid growth.
Provide frontline support via phone, chat, and email while reviewing and processing sensitive documentation.
Validate document completeness, accuracy, and compliance, escalating issues when necessary.
Collaborate with Quality Assurance and Training teams to refine workflows and improve processes.
The partner company is a platform that ensures document accuracy and compliance for workers through frontline support. It operates in a fast-paced remote environment with a focus on quality and customer experience.
Support customer onboarding and implementation activities, ensuring smooth product adoption.
Assist in creating implementation plans and transition plans for new customers.
Maintain clear documentation and collaborate with internal teams to address customer needs.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organisation built for speed and ownership.
Guide customers through setup and go-live, ensuring they reach their first audit milestone.
Collaborate with founders, CTOs, and security teams to map goals to actionable milestones.
Own next steps when stuck, partnering with internal teams to keep the project moving.
Sprinto is an autonomous trust platform that centralizes compliance, audits, risk management, and more for organizations worldwide. Backed by top investors, it serves over 4,000 companies in 75+ countries and fosters a remote-first, ownership-driven culture.