Remote Customer service Jobs · US

The customer base is growing fast, and we’re looking for a Customer Success Engineer to help us expand our ability to support our customers in achieving their target outcomes throughout these different industry verticals. You will play a critical role in ensuring our customers are successfully leveraging the Foxglove platform, providing world-class technical support, and working closely with product and engineering teams.

In this role, you will be responsible for the successful adoption of purchased AIRS offerings and driving the increased up-sell of additional services/products. You will ensure customers are maximizing their return on investment by owning the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers, as well as drive adoption and develop trusted advisor relationships with customer stakeholders.

Feathr Product Support Representatives play a key role in client success and user experience within the app. They work closely with the Product, Implementation, Education, and the Customer Success Teams to provide excellent customer care and application support to both clients and members of the Feathr flock. The Support Team is responsible for managing third-party software needs for various campaign types. They maintain communication with all users, using their in-app familiarity and customer connections to develop more streamlined user experiences.

Establish strong, scalable customer relationships that drive adoption, retention, and expansion at n8n. You will own a book of business of n8n’s most strategic customers, ensure successful onboarding, and proactively address challenges. Drive expansion and renewal opportunities by identifying upsells and cross-sells and contributing to maintaining enterprise NRR of ~120%.

The Customer Support Specialist is the first line of the PushPress customer experience, focused on speed, clarity, and care. This role delivers fast, accurate responses while building long-term trust and is detail-driven, product-fluent, and accountable for queue health and SLA performance. It's designed to grow product knowledge, problem-solving, and customer communication skills.

In this role, you’ll lead client relationships from onboarding through renewal. You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.

Assist travelers with reservations, provide prompt communication, and help ensure seamless guest experiences. Research hotel options and secure reservations. Support clients with availability, rates, and questions. Ensure accuracy and attention to detail in all bookings. Maintain professionalism and timely responses.

This is an opportunity to build and lead two foundational pillars of strategy, Voice of the Customer and Customer Community. As the leader, you will design, execute, and scale our Voice of the Customer (VoC) and Customer Community programs. You’ll work cross-functionally with multiple teams to amplify the customer’s voice, foster peer-to-peer connection, and build loyalty and growth.

On our Social Casino team, you will have a unique opportunity to learn about our games, use a wide variety of tools, and hone your customer service skills. As the first line of contact for our players, we represent the company and the games; you will advocate for the players’ experience and give a voice to their concerns. This is a remote position open to candidates located anywhere in the United States.

This role offers immersion in an ongoing research program for a major social media platform, shaping user engagement. You’ll lead qualitative research end to end—from designing studies and moderating sessions to synthesizing insights and delivering impactful reports. Through this work, you'll help the client understand user experiences and behaviors, guiding platform optimization.