Act as the primary touchpoint for all of our prospective and existing customers as the voice of the brand.
Answer inquiries, address customer requests, and engage with customers about our products and services accurately and within our promised quality and response times across a range of channels.
Utilize training and team guidelines to fully understand the customers’ situation and needs to provide a tailored, highly personalized response and curated experience.
Smalls' Customer Support team aims to deliver world-class experiences to the humans and kitties who interact with our brand and products. They're guided by a passion for helping others, showing empathy, and supporting one another as they work towards collective goals.
Provide product adoption support to customers implementing Brightwheel.
Support a portfolio of 100+ customer accounts during the onboarding lifecycle.
Diagnose, troubleshoot, and assist with resolving technical challenges.
Brightwheel is the largest and fastest-growing platform in early education, serving millions of educators and families daily. They are backed by top investors and have a passionate, talented, and customer-focused team with remote employees across every US time zone.
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Jerry.ai is a fintech startup helping car owners save time and money. They have over 5 million customers and have expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
Process and confirm hotel bookings through preferred travel partners
Communicate with clients regarding rates, availability, and details
Provide professional customer service via phone, email, or chat
Destination Knot is expanding its remote travel division. They value service, growth, and professionalism and offer mentorship and advancement opportunities.
Help clients choose and book hotel accommodations.
Provide details on amenities, pricing, and availability.
Manage reservation changes and maintain accurate records.
Destination Knot assists clients with booking, updating, and managing hotel reservations while delivering exceptional customer service. They focus on creating a supportive team culture.
Provide accurate pricing and availability information
Keep client records organized and up to date
Destination Knot is hiring Travel Support Representatives to assist clients with hotel reservations and travel planning. They offer remote work, flexible hours, and a supportive team environment.
Assist clients with booking hotels, resorts, and other accommodations through online platforms.
Research and recommend lodging options based on destination, budget, and preferences.
Process reservations, updates, and modifications accurately and efficiently.
Destination Knot creates seamless and memorable travel experiences by connecting clients to the perfect hotels, resorts, and accommodations across the globe. They are committed to exceptional service and personalized planning from start to finish.
Assist clients with gathering necessary details for upcoming trips.
Research destination options, accommodations, and activities as needed.
Organize and prepare itinerary information and related documentation
Destination Knot assists clients with organizing trip details, preparing travel information, and provides general support throughout the planning process. They value organization, dependability, and comfort working independently in a virtual environment.
Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts; act as a primary point of contact and build trust through timely and proactive communication.
Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success, positioning partnerships for renewal and expansion.
Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform, whether they are looking to promote job seeker upskilling and employment, create capacity for workforce staff, help employers address talent shortages, or build more collaborative workforce ecosystems.
FutureFit AI helps more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Their AI-powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale; the team consists of 30-50 employees across the US and Canada and they are committed to creating an inclusive environment for all employees.
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Provide accurate information about travel bookings, itineraries, and policies
Troubleshoot common client issues and escalate complex matters as needed
They are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. They are committed to being a trusted brand while helping clients with booking support, inquiries, and travel-related questions.