Coordinate customer inquiries and support requests through email, phone, and chat.
Assist with account and product questions, troubleshooting, and escalation routing.
Maintain accurate records and follow up on outstanding requests for timely resolution.
Kenect provides an AI-powered communication and reputation platform for thousands of dealerships and service businesses across North America. The company emphasizes ownership, adaptability, teamwork, and a strong customer focus.
Lead, coach, and develop a team of six Business Account Coordinators to ensure exceptional B2B customer support.
Serve as an escalation point for complex customer issues and drive process improvements for service excellence.
Partner with cross-functional teams including Customer Experience, Finance, and Retail Operations to achieve business goals.
Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota, with 2,300 employees worldwide. They maintain a close-knit family atmosphere as a privately-held company, focusing on innovation and employee engagement.
The Customer Engagement Advocate uses sales skills and product expertise to influence customers and support Concentra's valued customers.
This role contacts existing Strategic and Key Customers to onboard new decision makers and maximize utilization of services.
The advocate leverages customer knowledge to identify sales opportunities for continued growth and retention.
Concentra is the nation's leading occupational health care company, dedicated to improving the health of America's workforce. With over 40 years of experience, the company provides a wide range of services with a proactive approach to care.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence. - Act as a trusted advisor for corporate accounts, arranging domestic and international travel for air, rail, car, and hotel using Sabre GDS. - Manage end-to-end booking process through ticketing and order fulfillment via phone, messaging, or email, while adhering to compliance and quality standards.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity, offering career growth and comprehensive benefits.
Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed.
Develop and maintain strong, productive relationships with customers, holding regular success reviews.
Negotiate contract renewals and identify expansion opportunities to drive business growth.
NICE Ltd. provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is an innovation powerhouse with over 8,500 employees across 30+ countries, known for its ambitious and game-changing culture.
Resolves incoming customer inquiries and requests related to mortgage loans.
Reaches out to borrowers to resolve payment issues and documents interactions.
Processes payoff and verification of mortgage and works with other teams to identify at-risk borrowers.
Kiavi is one of the nation’s largest private lenders to residential real estate investors, using data and technology to provide faster access to capital. With over 500 employees, Kiavi has earned multiple awards including Forbes Fintech 50 and Fast Company’s Most Innovative Companies.
Own the strategic direction and roadmap for Implementation and Learning, grounded in data.
Manage and develop a team of implementation and learning content specialists.
Design learning programs and implementation processes that flex with UI evolution and new technologies.
Campminder builds software for summer camps, enabling meaningful experiences for kids. With over 100 employees and 20+ years of experience, they are stable, profitable, and have a values-led culture focused on work/life balance.
Play a critical role in shaping the patient experience from start to finish.
Own key aspects of service delivery and drive improvements based on patient feedback.
Collaborate with cross-functional teams to build a better future for sleep health.
Dreem Health is America's leading digital sleep clinic, powered by Sunrise's technology. Backed by Amazon's Alexa Fund and $35M in funding, we are a growing team committed to fixing the broken sleep care patient journey.
Guide daily customer interactions to successful resolutions that enhance mission effectiveness and reduce operational risk.
Own operational customer satisfaction and team productivity, engagement and growth to optimize outcomes.
Continuously improve processes and policies to enhance customer experience, team engagement, and operational efficiency.
Skydio is the leading US drone company and world leader in autonomous flight. The team combines deep AI expertise, best-in-class hardware and software development, and operational excellence to empower diverse drone users.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.