Orchestrate branch-by-branch rollouts, manage KPIs, and keep deployments on track.
Build deep relationships with customer stakeholders and map use cases before and during deployment.
Become the product expert, run demos, and feed field insights back to product and engineering.
Airwave provides AI-powered smart glasses for industrial field-service technicians, helping them work more efficiently. The company is a fast-growing startup with a culture of ownership, deep customer focus, and continuous improvement.
Handle and problem solve customer inquiries via phone, email, and chats, ensuring a great customer experience.
Develop strong knowledge of Horace Mann Life and Retirement insurance products and proactively upsell and cross-sell solutions.
Maintain quality and compliance by adhering to all applicable company and state rules and regulations.
Horace Mann helps educators protect what they have today and prepare for tomorrow, offering insurance and financial products tailored to their needs. Founded in 1945, we serve over 4,100 school districts, are publicly traded on the NYSE, and have more than $12 billion in assets.
Provide rapid-fire live chat support with friendliness and empathy to help customers.
Teach customers how to best use Pirate Ship to save money on shipping.
Work collaboratively on a flexible schedule that may include weekends, evenings, and holidays.
Pirate Ship’s simple shipping software levels the playing field for small businesses, giving them free access to the deepest shipping discounts with no fees or hidden costs. We are a remote-first company with a casual and creative atmosphere where everyone’s ideas are welcome and having fun is encouraged.
Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple facilities.
Collects clinical information, verifies insurance and demographics to ensure appropriate scheduling.
Serves as a resource for staff, physicians, and referring offices to improve patient access.
Lehigh Valley Health Network is a nationally recognized health network with multiple hospitals and facilities in Pennsylvania. It employs nearly 20,000 health care professionals and has a culture of trust, collaboration, and excellence, certified as a Great Place to Work.
Lead Customer Success projects and team development, ensuring effective delivery of objectives and outcomes.
Define, implement, and continuously improve customer lifecycle processes and engagement touchpoints.
Manage key customer relationships, drive product adoption, and act as escalation point for complex situations.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, they offer a purposeful, fast-moving career with a culture that values curiosity, courage, and commitment.
Own end-to-end CIP decisioning and maintain quality across high-volume programs.
Perform quality assurance on AI-assisted onboarding decisions and document reasoning for regulatory scrutiny.
Support bank partner deliverables and contribute to AML/BSA compliance testing.
Lithic is a modern card issuing and processing platform that powers card programs for over 100 innovative fintech clients, including Mercury, Flex, and Novo. The company is backed by world-class investors and has a team of 170+ employees across 26 states and 7 countries, headquartered in NYC.
Collaborate with district administrators to connect Khan Academy with school district rosters for accurate daily updates.
Manage technical setup of assigned district rosters, ensuring meticulous attention to accuracy.
Monitor daily roster syncs and communicate with partners to confirm large roster changes.
Khan Academy is a nonprofit on a mission to provide a free, world-class education to anyone, anywhere. Our team is fun, diverse, and hardworking, with millions of students reached monthly and a culture that values equity and inclusion.
Coordinate onboarding, data validation, and adoption activities with partner colleges and universities.
Work with institutional partners to troubleshoot data anomalies in transfer equivalency and program requirements.
Track partner engagement, gather feedback, and communicate needs to product and development teams.
ITHAKA expands access to knowledge and education worldwide through services like JSTOR, Portico, and Ithaka S+R. They foster a culture of belonging, evidence, speed, teamwork, and trust with a distributed team across the continental US.
Manage and mentor the product support team through hiring, onboarding, and performance management.
Oversee daily operations including scheduling and capacity management to maintain SLAs.
Define and track KPIs to analyze support trends and drive operational improvements.
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure access to effective care. Founded in 2019, Equip is a fully virtual company with a diverse, passionate team, recognized by Time as one of the most influential companies of 2023.
Handle high-volume inbound patient inquiries in English and Spanish via phone and digital channels.
Schedule appointments, register new patients, and maintain accurate EHR records.
Verify insurance, screen for financial assistance, and follow HIPAA-compliant procedures.
Jobgether uses AI-powered matching to review applications quickly and fairly, sharing top candidates with hiring companies. It is a platform that connects job seekers with roles, focusing on efficiency and data privacy.