As a Patient Enrollment Specialist, you will play a pivotal role in enrolling patients in our healthcare service and ensuring patient satisfaction. You will engage potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will also provide technical support, and schedule the patients for their sessions with our care team.
The Client Partnership Associate leverages client partnerships, subject matter expertise, best practice recommendations, and customer service. They identify client needs, craft solutions, and provide excellent customer service as the primary liaison for day-to-day operations and program support with a portfolio of clients. This role manages client tuition policies and partners with various teams to deliver top-notch support.
The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position.
This position involves working with current members requesting to cancel their policy, investigating, and problem-solving to retain them as members, engaging with customers, and navigating complex situations. In this role, you will build real-life connections and educate members on lifetime value of Trupanion. Schedule requires full time availability including full weekends, and the role is remote for candidates anywhere in the US except AL, CA, FL, GA, IL, NV & NY.
As a Customer Support Engineer on our Tier 2 Support Team, you will utilize your Salesforce configuration and technical knowledge to provide world-class support to our customers! Be a primary contact for customer technical support and display a high sense of urgency and ownership during customer interactions. Use Salesforce Service Cloud to triage, collect missing information, and respond to incoming support cases.
Deliver exceptional service and solutions to customers through inbound calls and chat. Work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Handle customer calls of varying types effectively and efficiently. Leverage strong communication and active listening skills to resolve issues.
Seeking an experienced Customer Assurance Manager to lead Wiz’s Internal Customer Assurance program for our Information Security Organization, with a focus on securing a modern, cloud-first enterprise. The ideal candidate will be responsible for building and managing a comprehensive customer assurance program, ensuring that customer security and compliance needs are met with precision and excellence. Additionally, they will lead customer-facing discussions, translate technical security controls into clear, business-relevant language, and continuously evolve the assurance strategy to align with customer expectations and industry trends.
This position plays a pivotal role in driving growth and ensuring our programs reach those in need. You'll be the first point of contact for individuals and families seeking support—using strong communication, problem-solving, and motivational interviewing skills to guide them toward life-changing care.
The Engagement Specialist connects with members to ensure they receive access to the care and services they need, focusing on outreach efforts, scheduling intake appointments, supporting form completion, attending community events and meetings, and keeping community partners engaged.
This position relies on outstanding people skills and the desire to uphold our mission “to protect every child and serve all working people and leave no veteran behind.” This 100% remote position allows you to earn an incredible living while letting you choose the working hours that are convenient for YOU and your family.