The primary role is to provide excellent support to our customers via chat and email, quickly and accurately resolving inbound requests, troubleshooting product issues, and educating on best practices using Crossbeam collateral. This is a unique opportunity to work directly with a seasoned customer success team and significantly contribute to Crossbeam’s success, with room for career growth. This role requires someone based in the PT time zone.
This role will help combat fraud and abuse on our communications platform and requires a curious, analytical and quick thinking individual to join the global Fraud Operations team. You will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform. Twilio operates on a 24/7 model, so the ability to work weekends and holidays (as needed) is required.
Provide exceptional guest experiences in a customer service or contact center environment. This role involves troubleshooting streaming issues, understanding streaming services on various devices, and utilizing strong problem-solving skills. Multi-tasking and experience with CRM applications are preferred.
As a Customer Success Manager at Regard, you will own the full customer journey from integration and onboarding, to renewal and expansion. You will be accountable for the overall health of the account by fostering relationships across key client stakeholders, producing and delivering impact analyses for Quarterly Business Reviews (QBRs), and identifying opportunities for improving onboarding and user feedback processes.
This Customer Success Manager role at GuidePoint Security involves serving as a primary advocate for Mid-Atlantic commercial customer relations and services engagements, coordinating with project management, and overseeing professional services engagements and programs.
As the eyes and ears for our team, you will field customer inquiries and find innovative ways to respond in a collaborative and engaging environment. You'll interact with diverse individuals, and each day will offer unique experiences. At TP, your potential is limitless, and you can grow and challenge yourself to reach new heights.
This hybrid/remote position is perfect for someone who loves creating extraordinary experiences for each and every customer. You’ll become fluent in our backend systems, learn the nuances of our multi-brand products, and collaborate across teams to ensure a seamless shopping journey from start to finish.
The Customer Success Manager collaborates with customers to ensure their success using the DroneSense platform to complete their public safety missions. You will drive the success of customers through product adoption and identify opportunities to provide customers with best practices and operating advice. You will be versatile, self driven, proactive, and a hands-on key business partner.
As a Customer Success Manager, you will be the trusted advisor to our largest B2B enterprise customers, ensuring they achieve ROI and long-term success with Conversica. You'll partner with executives, lead strategic conversations, and manage renewals and expansions that drive growth. This is a highly visible role where you’ll collaborate across Sales, Product, and leadership to deliver an exceptional customer experience and strengthen lasting partnerships.
As a Placement Specialist, you will form relationships with clinical placement sites where students can acquire hands-on learning in their field. This role is a hybrid between sales and customer service. Specialists will introduce themselves to prospective providers, secure agreements to work with students, and provide quality follow-up to ensure a lasting relationship.