Source Job

• Answers all incoming calls, emails and live chats
• Registers new patients in electronic medical record
• Provides patients with accurate information when answering questions and concerns

Spring Fertility is a fertility group grounded in clinical excellence and innovation. They deliver patient-centric, individualized, and compassionate care, recognizing that every journey is unique. The company is growing rapidly and deeply committed to the professional and personal development of their team.

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Answering questions about the company, offering accurate information about our products and services.
• Ensuring patient satisfaction and maintaining professional patient support.

Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. They combine medical expertise with a supportive, patient-centered approach to help people feel more confident.

• Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling.
• Complete short intake forms to accurately collect demographic, eligibility, and clinical information.
• Schedule patient appointments based on availability, location, and provider match.

Zócalo Health is a tech-driven healthcare provider built for Latinos, by Latinos, developing a new approach to care designed around shared experiences. Founded in 2021, they are backed by leading healthcare and social impact investors and are committed to expanding their reach to serve more members and communities.

• Serves as a lead to Clinical Business Operations Representatives and facilitates the prompt resolution of highly complex problems related to pre and post care that arise in daily clinical operations.
• Performs administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records.
• Assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.

The University of Miami and UHealth have become one of the nation’s top research universities and academic medical centers. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

• Support providers and patients by managing administrative tasks.
• Ensure compliance, coordination, and continuity of care.
• Manage documentation related to tele-mental health services.

Valera Health is at the forefront of tele-mental health, committed to delivering compassionate mental health care that is accessible and affordable. The company employs a comprehensive care approach, combining therapy and medication management with overall wellness promotion to ensure patients are supported.

• Collect, review, and track required documentation from caregivers and families.
• Make outbound calls and respond to inbound inquiries to guide families through the documentation process.
• Handle a high volume of phone interactions daily while maintaining professionalism, empathy, and efficiency.

Abby Care is making family care possible by training and employing family caregivers so they can get paid for the care they already provide at home. They are building a tech-powered, family-first care platform to improve health outcomes, and provide the best-in-class experience nationwide.

• Act as the first point of contact for new and existing patients.
• Provide timely, professional support across phone, email, and live chat/messaging.
• Resolve customer queries efficiently, escalating appropriately when required.

HeliosX's mission is to make healthcare easier to access, faster to receive, and centered around the individual. The company was founded in 2013 and has grown without external funding, scaling profitably through technology, execution, and medical expertise.

• Nurture & Grow: Take ownership of existing accounts and drive increased patient referral volume.
• Success Management: Act as the primary point of contact for clinical partners, answering questions, providing updates.
• Process Implementation: Work with clinics to refine their internal referral processes, making it easier for them to send patients to our platform.

Carda Health is building the world’s first patient-centered virtual heart and lung platform, starting with cardiac and pulmonary rehab. They are a team of clinicians, mathematicians, entrepreneurs, and engineers who believe technology and data, when applied ethically, can transform healthcare.

• Conduct patient outreach using telephonic and other communication methods.
• Accurately document patient communications, outreach activities, and relevant clinical information in the Electronic Health Record (EHR).
• Educate patients on wellness, preventive care, and recommended screenings.

Lone Star Circle of Care (LSCC) strives for exceptional, equitable patient care that leads to healthier communities. They offer a friendly and fun environment for their employees.

• Manage patient documents and ensure timely, accurate distribution of medical records.
• Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
• Support families in scheduling visits and coordinating care delivery processes.

Abby Care is tackling family caregiving, training and employing family caregivers to get paid for the care they provide at home. They are building a tech-powered, family-first care platform and are supported by top, mission-driven VCs to empower families throughout the country.

• Prioritizing tasks and managing a schedule of meeting a high volume of members to conduct introductory video appointments
• Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs
• Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately

Maven is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. With over 2,000 employers and health plans trusting their platform, Maven offers clinical, emotional, and financial support across various stages of life.

• Serve as the primary point of contact for psychiatry providers and psychiatric patients.
• Respond promptly to patient inquiries, clarifying processes and coordinating follow-up care.
• Support providers with prescription refill requests, prior authorizations, and lab orders.

BetterHelp aims to remove barriers to therapy and make mental health care accessible. As the largest online therapy service, their 30,000+ therapists provide affordable and convenient therapy worldwide, and they deeply invest in employee well-being and professional development.

• Independently resolve a broad range of member inquiries across Maven Managed Benefits, fertility programs, and Maven Wallet workflows.
• Interpret and clearly explain benefits design, eligibility, and coverage to members, identifying edge cases and ensuring alignment with plan rules.
• Manage end-to-end reimbursement and payment workflows, including reviewing documentation, identifying discrepancies, guiding members on next steps.

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Maven Clinic is a recipient of over 30 workplace and innovation awards.

• Serve as the primary contact for inbound patient calls, answering questions regarding prescriptions, prior authorizations, and referrals.
• Document all patient interactions and requests accurately in the EHR, routing clinical tasks to the appropriate teams according to escalation protocols.
• Follow standardized workflows, adhering to HIPAA requirements and meeting service-level expectations for response time and accuracy.

Midi Health is on a mission to transform care for women in midlife. They aim to build a best-in-class team while working with smart, purpose-driven people.

• Evaluate claims to determine whether they qualify for reimbursement
• Deliver exceptional service to members via phone, chat, and email
• Manage and organize workload using Garner’s platform and tools

Garner Health is reshaping the healthcare economy to ensure everyone can afford high quality care. They have more than doubled their revenue annually over the last 5 years and are seeking exceptional talent to shape their unique, award winning culture.

• Support the end-to-end screening & credentialing process for new and existing pharmacy partners.
• Manage all administrative aspects of pharmacy credentialing and recredentialing processes from start to finish.
• Offer crucial daily administrative and clerical assistance, alongside other delegated responsibilities.

SmithRx is a rapidly growing, venture-backed Health-Tech company. Their mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. They pride themselves for their mission-driven and collaborative culture that inspires their employees to do their best work.

• Receive and respond to telephone, email, web and other customer, country and patient inquiries.
• Enter new customer information in Salesforce.
• Appropriately field calls for payment collection or reimbursement and billing and process them.

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics.

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Utilizes multiple online order retrieval systems to verify or print the patients order.

Northwestern Medicine strives to cultivate a positive workplace through its patient-first approach. They are a leader in the healthcare industry, providing competitive benefits such as tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.

• Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
• Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
• Make recommendations for members with your deep knowledge about Forma’s product.

Forma's flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies. They give employees more choice and flexibility in how they spend their benefit allowances and has helped hundreds of the world’s most admired companies.

• Outbound calls, calling members to inform them of their Specialist Management Solutions benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
• Receive inbound calls from members to educate them on their Specialist Management Solutions benefits and provide guidance with appointment scheduling
• Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism

Lantern is a specialty care platform connecting people with the best care when they need it most. They curate a Network of Excellence comprised of the nation’s top specialists for surgery, cancer care, infusions and more, delivering excellent care with significant cost savings to employers and their workforces.