Serves as a lead to Clinical Business Operations Representatives and facilitates the prompt resolution of highly complex problems related to pre and post care that arise in daily clinical operations.
Performs administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records.
Assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.
Support daily operations of study coordinators and clinical staff, escalating challenges and suggesting solutions.
Assist in documenting processes and workflows to simplify daily work and focus on patients.
Provide system and process support to team members, answering questions and assisting with training.
Care Access aims to improve the future of health for everyone. They bring research and health services to communities through research locations, mobile clinics, and clinicians across the globe.
Oversee the daily operations of the Enrollment Specialist team, including planning daily team coverage for various tasks.
Ensure the efficient and accurate execution of all new patient onboarding processes, including effective management of incoming communications.
Lead, coach, and develop a team of Enrollment Specialists, providing ongoing performance feedback, conducting regular one-on-one meetings, and completing annual performance evaluations to ensure high-quality service and productivity.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Form Health is a venture-backed innovative startup with an experienced clinical and leadership team deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.
Oversee daily practice operations, ensuring consistent delivery of administrative and operational functions.
Manage administrative logistics including scheduling, coverage, resource allocation, and routine practice communications.
Monitor and track staff licensing deadlines, renewals, and required documentation.
FOLX Health is the leading health and wellness platform for LGBTQIA+ care, providing end-to-end services, both virtually and in person, across the spectrum of community needs. They foster a culture of reliability, transparency, access, and agency, trusting their team to get their jobs done.
Own end-to-end operations for your care team while partnering closely with Nurse Practitioner Managers.
Foster belonging and team connection to drive clarity, consistency, and reliability in daily workflows.
Conduct regular 1:1s and performance check-ins to reinforce expectations, accountability, and development.
Midi is a fast-scaling virtual care company on a mission to transform how healthcare is delivered—starting with women’s health and whole-person care. Their distributed clinical teams deliver high-quality, evidence-based care through a modern, tech-forward platform built for scale, safety, and reliability.
Responsible for implementation and support of applications and works with end users to troubleshoot and correct problems.
Researches and evaluates a variety of solutions to provide end users with high quality, efficient products.
Participates in the planning, development, implementation, maintenance, support and evaluation of clinical or business application systems.
The University of Kansas Health System is a world-class healthcare provider and destination for complex care and diagnosis. They are driven by their commitment to service, continuous improvement and to the highest degree of excellence.
Provide real-time operational support to physicians.
Manage schedules across 1099 and W2 providers.
Serve as a key liaison between providers and patients.
Solace is a healthcare advocacy marketplace connecting patients and families to experts who help them understand and take charge of their personal health. They're a Series B startup founded in 2022, backed by Inspired Capital, Craft Ventures, and Menlo Ventures; their fully remote U.S. team is lean, mission-driven, and growing quickly.
Support outreach and engagement with local primary care providers in the community with the goal of increasing PCN membership.
Manages schedules for the PCN leadership, including complex meeting coordination and urgent needs related to PCN affairs.
Develops presentations, briefing notes, memos, meeting agendas and formal/informal minutes for the PCN based on direction of the PCN leadership, Manager, Integrated Health Systems, and/or director/executive lead.
William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing. As a major Ontario hospital system, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. Guided by our accomplished senior leadership team, we are driving our vision of world-class health care inspired by our people and communities.
Oversee day-to-day operations of the Patient Accounts teams.
Resolve high-level issues for systems, patients, and vendors.
Identify and continuously improve patient account processes and integrate them into the hospital system.
Vail Health is the world’s most advanced mountain healthcare system. It consists of an updated hospital facility and provides exceptional care to patients with beautiful views, centrally located in Vail. Some roles may be based outside of our Colorado office (remote-only positions).
Assist with daily site activities, acting as the primary point of contact for the site.
Assist with training and mentoring research staff, upholding professional development goals.
Promote strict adherence to ICH-GCP, FDA, and local regulations, maintaining audit readiness across all studies.
Care Access aims to improve the future of health for everyone. They operate globally with research locations, mobile clinics, and clinicians, bringing health services to communities, and are dedicated to ensuring every person can understand their health, access care, and contribute to medical progress.
Act as customer service liaison for the Occupational Medicine Team, managing all contacts through multiple channels. Resolve customer problems by clarifying their complaint, determining the cause of the problem, and providing appropriate solutions. Provide daily support to the sales team by assisting employer accounts’ requests.
CityMD is a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Support clinical staff by gathering data to complete the medical necessity review process.
Create and send letters to providers and/or members to communicate information.
Collaborate with care management teams and stakeholders to provide optimal service.
Wellmark is a mutual insurance company owned by policy holders across Iowa and South Dakota, and they’ve built their reputation on over 80 years’ worth of trust. They are motivated by the well-being of their members, putting them first and committing to sustainability and innovation.
Oversee prior authorization and financial assistance workflows.
Drive quality and productivity across team members.
Ensure work is compliant and meets quality standards.
Shields Health Solutions partners with hospitals to build and manage specialty pharmacies within the hospital. They focus on improving medication access, adherence, and overall patient outcomes, operating in a high-growth environment.
Deliver exceptional customer service to external and internal customers.
Answer incoming calls and handle inquiries related to scheduling and general information.
Ensure administrative and financial preparation of patients prior to their visit.
Oregon Health & Science University values a diverse and culturally competent workforce. They are an equal opportunity, affirmative action organization that does not discriminate against applicants.
Directly manage a remote team of Care Partners, providing guidance and support.
Design and improve operational processes to ensure high clinical quality.
Monitor key performance indicators to measure success across different teams.
Medsien provides scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's technology solutions to implement remote care management programs, personalize every interaction, and improve the lives of the people who need it most.
Lead, coach, and develop Team Leads and Member Services Associates.
Own performance outcomes for medication access including resolution time, pharmacy turnaround, quality scores, and member satisfaction.
Serve as the primary operational partner for pharmacy vendors, owning escalation patterns, performance issues, and workflow alignment.
Maven is the world's largest virtual clinic for women and families with a mission to make healthcare work for all. They have raised more than $425 million in funding and have been recognized as a Time 100 Most Influential Company and a Fast Company Most Innovative Company.
Support the development of Care Operations strategies and planning efforts.
Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations.
Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement; drive data insights to action plans.
Equip is a virtual eating disorder treatment program that aims to ensure everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of its highly-engaged, passionate, and diverse culture.
Lead and develop a team of RN Care Coordinators and non-clinical Care Coordinators.
Ensure timely progression of members through the surgical review and COE pathways.
Identify workflow issues and recommend process improvements.
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Together, more than 20 million people have access to the combined company’s offerings.
Act as the primary point of contact for new patients calling and emailing in.
Efficiently register and onboard a high volume of new patients.
Precisely verify patient insurance information to confirm active coverage and eligibility.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team that values its employees.
Lead and support Customer Support Agents during live interactions.
Coach agents on communication, judgment, and case handling.
Monitor live ticket queues and ensure timely responses.
Heidi is on a mission to halve the time it takes to deliver world-class care. Built for clinicians, by clinicians, at the core of Heidi is its people and they are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.