Assists in coordinating patient care with medical staff by reviewing and maintaining provider schedules.
Ensures patient-specific needs are met by arranging interpretation services as needed.
Prepares patients for virtual appointments by ensuring the patient has what is needed for their appointment.
Ascend Healthcare provides fully integrated, quality psychiatric and behavioral health services. They foster a professional, collaborative, and rewarding workplace culture, dedicated to making a profound impact on diverse communities through exceptional patient care.
Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
Work to build rapport with help seekers by showing empathy and creating a safe, non-judgmental space
Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
Develop crisis stabilization plans with callers, utilizing clinical support to ensure the implementation of the least invasive interventions possible, prioritizing their well-being and autonomy;
The Opportunity Alliance works with people to build better lives and stronger communities. They provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine.
Develop individual care plans and provide therapeutic interventions.
Provide consultation and health education support to patients and families.
TimelyCare specializes in providing telehealth services to higher education institutions, offering students access to medical and mental health care. They partner directly with colleges and universities to provide services without insurance hassles, focusing on a motivated student population.
Authorizes and reviews utilization of mental health and substance abuse services.
Collects and analyzes utilization data and assists with discharge planning and care coordination.
Provides member assistance with mental health and substance abuse issues, and participates in quality improvement projects.
Magellan Health, Inc. is committed to making a difference in the healthcare industry and communities. They value professional growth and development, total health and wellness, rewards and recognition, as well as employee unity, offering a place where you can thrive.
Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care.
Utilize a consultative approach to assist with identifying the correct provider for care.
SonderMind provides a personalized and connected mental health destination. They strive to combine technology and human connection, driving better outcomes through their comprehensive approach.
Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients seeking support.
Prioritize effectively across multiple channels and follow care team protocols using good judgment to identify barriers to care.
Interact and problem-solve with multi-disciplinary teams to ensure a safe and excellent patient experience and resolve issues related to prescriptions.
Ophelia is a venture-backed healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. They are a team of physicians, scientists, entrepreneurs, researchers and White House advisors working to re-imagine and re-build OUD treatment in America.
Manage prior authorizations and related administrative paperwork.
Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems.
Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams and place their operations on autopilot.
Conduct comprehensive psychiatric evaluations via telehealth to assess each patient’s mental health needs.
Develop individualized treatment plans in partnership with patients and their families.
Partner closely with therapists, psychiatrists, and care coordinators to ensure coordinated, patient-centered treatment.
Backpack Healthcare reimagines mental health care for children, teens, and young adults. As a clinician-led, minority-owned organization, their mission is to build a compassionate, innovative, and sustainable mental health system that honors both the provider and the patient.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Conduct initial Psychiatric Diagnosis Interview Examinations (PDE) for new patient referrals and Evaluation & Management (E/M) sessions for established patients.
Use the Talkspace platform to conduct video call sessions with patients, submit clinical documentation, and manage patient treatment plans.
Talkspace is a Telehealth company focused on making quality behavioral health accessible and affordable. They connect users with a network of licensed mental health providers through a HIPAA-compliant platform and are focused on helping people feel better.
Support clinical staff by gathering data to complete the medical necessity review process.
Create and send letters to providers and/or members to communicate information.
Collaborate with care management teams and stakeholders to provide optimal service.
Wellmark is a mutual insurance company owned by policy holders across Iowa and South Dakota, and they’ve built their reputation on over 80 years’ worth of trust. They are motivated by the well-being of their members, putting them first and committing to sustainability and innovation.
Provide psychiatric services to individuals who otherwise may not have access to care.
Coordinate treatment planning and care delivery with Fort Health’s network of licensed therapists.
Adhere to Fort Health’s platform guidelines and policies and complete all required training.
Fort Health is a mental health company with a mission is to “Opening more paths to better care for more families”. They are determined to change the statistic that 50% of kids in the US are missing out on mental health care and creating a one-of-a-kind support system.
Making outbound calls to patients, members, and customers.
Helping patients make decisions that will enhance their healthcare experience.
Assisting members and patients with benefits and insurance information.
Carenet Health pioneers advancements for experiences across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.
Be a first point of contact and deliver exemplary service to our members and providers through multiple channels including phone, email and live chat
Support members in account set up, enrollment, pharmacy coordination, and booking appointments with providers
Provide first-line technical support and escalate technical and member experience issues following standardized operating procedures
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. They provide clinical, emotional, and financial support via their digital platform, serving over 2,000 employers and health plans; they have a flexible and inclusive work environment and have received over 30 workplace and innovation awards.
Function as a collaborating supervisor for Psychiatric Mental Health Nurse Practitioners.
Conduct patient chart audits monthly and hold monthly office hours.
Evaluate documentation and ensure appropriate interventions are implemented.
Cerebral and Resilience Lab have joined forces to build a new standard in mental healthcare. They emphasize better outcomes through stronger clinical decision-making, rigorous training, and professional excellence.
Ensuring providers are credentialed in a timely manner by monitoring the submission process.
Monitoring submission processes, updating protocols, and managing Virtual Assistants/BPO.
Communicating with payors and conducting regular reviews to validate internal credentialing data.
Grow Therapy aims to be the trusted partner for therapists growing their practice, and patients accessing high-quality care. They are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients and have empowered more than ten thousand therapists.
Provide in-the-moment clinical support and connection to appropriate referrals and resources.
Assess for risks and provide crisis support, safety planning, and follow up with high risk members.
Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services.
Spring Health's mission is to eliminate every barrier to mental health. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people and are valued at $3.3 billion.
Be proficient in de-escalation on calls and handle patient escalated calls.
Be proficient in working directly in multiple client systems where applicable.
Develop proficiency in various AR Management procedures at the direction of Management.
TruBridge connects providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. They are a remote team that encourages pushing boundaries and looking at things differently.