Own the lifecycle communication program end-to-end across onboarding, adoption, retention, and expansion, from strategy through copy, build, launch, and iteration.
Design behavior-based segmentation and triggers using product usage and health signals to deliver the right message at the right time.
Partner with Marketing, Product, and customer-facing teams to coordinate campaigns, support launches, and pilot agentic customer success approaches.
Mixpanel is a product intelligence and analytics platform that helps companies understand how people use their products. It serves over 29,000 customers and is backed by prominent investors, with a culture focused on bold bets, innovation, and customer success.
Deliver live new hire training and ongoing enablement for Customer Support and Operations teams.
Maintain LMS modules, create training materials, and update knowledge base articles before product launches.
Support enterprise client training, webinars, and product demos to drive platform adoption.
Donorbox is a fundraising platform and donor management system for nonprofits. Our fast-growing, profitable company is fully distributed with 150 employees across 23+ countries and was named a Best Place to Work in DC.
Leads cross-collaboration on problem definition, acute error remediation, and root cause solution development
Utilizes data to drive business decisions and impact cross-functional strategy
Develops trusting relationships with internal and external stakeholders through effective communication and collaboration
Oscar is a health insurance company built around a full-stack technology platform, focused on serving its members. We started in 2012 to create a better health insurance experience, and we value authenticity, belonging, and support.
Handle inbound and outbound calls to assist customers and insurance agents with documentation and loan requirements.
Educate callers on required insurance documentation, resolve inquiries, and complete loan transactions accurately.
Maintain customer confidentiality and deliver high-quality support in a fast-paced remote environment.
HUB International is one of North America's largest insurance brokers, offering risk management, insurance, and benefits solutions. With over 500 offices across North America, it fosters an entrepreneurial, collaborative culture focused on employee growth.
Serve as the Tier 1 point of contact for users across Hanover's digital products, resolving issues with professionalism and clarity.
Manage user onboarding, account setup, and access while escalating technical issues to Product and Engineering teams.
Track support trends and provide feedback to shape product improvements and maintain self-service resources.
Hanover Research provides high-quality research and analytics through a cost-effective subscription model to help corporate, higher education, and K-12 executives make informed decisions. It is a fast-growing, dynamic firm that values service, innovation, and leadership.
Provide product and technical support for an enterprise B2B SaaS platform.
Troubleshoot user issues and collaborate with internal engineering teams to resolve them.
Help develop support processes and improve customer experience.
CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.
Serve as the primary contact for client billing inquiries via phone and email, providing prompt, personalized support.
Manage the billing inbox and phone line, ensuring all inquiries are addressed within service standards.
Take ownership of each inquiry through resolution, collaborating with team members and recommending process improvements.
Paychex provides payroll, benefits, and HR services to businesses, supporting clients with reliable and accurate solutions. It is a large, established organization that values collaboration, client service, and professional growth.
Provide expert clinical and technical support to physicians and staff during robotic surgery procedures.
Assist new users in navigating the learning curve and achieving proficiency with Intuitive systems.
Collaborate with global teams to share best practices and drive product improvements.
We are a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci system transforming care for millions of patients. We are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.
Deliver one-on-one and small group training for customers and care partners on device use.
Facilitate group training sessions through the Lingraphica Device Users Community.
Document customer interactions and outcomes in the CRM to inform product and support improvements.
Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication for people with aphasia and other speech impairments. The company is a leader in AAC technology with a fast-paced, goal-oriented environment and a commitment to supporting individuals and care teams.
Provide world-class front-line support to customers and partners via phone, online channels, and events.
Manage certification exams, surveys, courseware distribution, and LMS updates with meticulous attention to detail.
Collaborate with internal teams to improve customer experience and continuously act on feedback.
Scaled Agile, Inc. is a global training and enablement platform helping enterprises adopt agile practices and AI-driven work. They have trained over 2 million professionals through 400+ partners and offer a fun, collaborative team culture.