Remote Customer service Jobs · US

• Handle customer requests via phone, chat, and email with phone as the primary focus.
• Analyze information to provide accurate troubleshooting and resolve issues.
• Assist with device installation, app setup, and configuration.

• Booking hotels, flights, vacation packages, and custom itineraries.
• Using our trusted supplier partnerships to score amazing deals and upgrades.
• Building lasting relationships through five-star service.

• Maven Clinic is seeking a transformational SVP of Client Success to architect and lead a world-class customer organization. The role involves championing a culture of customer-centricity, transparency, and continuous improvement across employers, health plans, and channel partners. The role is accountable for the entire client value lifecycle, including onboarding, adoption, outcomes realization, renewal, expansion and advocacy across all customers and partners.
• Architect Maven’s Client Success strategy and organization
• Drive world-class NRR through proactive engagement and measurable value delivery
• Build and scale a high-performing client-success organization

• Maven Clinic is seeking a transformational SVP of Client Success to architect and lead a world-class customer organization. The role involves championing a culture of customer-centricity, transparency, and continuous improvement across employers, health plans, and channel partners. The role is accountable for the entire client value lifecycle, including onboarding, adoption, outcomes realization, renewal, expansion and advocacy across all customers and partners.
• Architect Maven’s Client Success strategy and organization
• Drive world-class NRR through proactive engagement and measurable value delivery
• Build and scale a high-performing client-success organization

As a Patient Account Specialist, you will be responsible for processing account payments, updating insurance and demographic information, and researching payments. You will also rebill insurance when updates have been provided and work with other departments to achieve resolution, including adjustments and insurance follow-up. This position has the ability to work remote for Colorado residents.

Lead a team of Senior CSMs responsible for the day-to-day customer relationships and success planning, driving product adoption, Segment usage, customer satisfaction, and advocacy. Act as the point of escalation for our largest and most complex customers, forming advisory relationships with our customer champions and executive sponsors. Own the ultimate success of our customers, ensuring full adoption and value realization of the Segment platform.

This role offers a unique opportunity to work in a critical support environment, providing technical assistance for high-availability emergency response systems. You will serve as a key point of contact for clients during night shifts, handling complex technical issues, performing advanced troubleshooting, and ensuring system reliability. This role is ideal for individuals who thrive in a fast-paced, client-focused environment and enjoy providing hands-on technical support during non-standard hours.

The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.

Responsible for determining the patient financial component for patient services. Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling. Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.

Provide technical assistance and support for incoming queries and issues related to equipment. This involves diagnosing and troubleshooting complex equipment problems, ensuring timely and effective resolution. Document all customer interactions and technical issues in the customer relationship management (CRM) system. Support one model family within the AWP, TMH, or Scissor model families