Serve as the first point of contact for members, providing friendly, professional, and compassionate support.
Support members with scheduling, rescheduling, or canceling Papa visits based on their unique needs and preferences.
Clearly explain Papa’s services and guide members toward making the most of their benefits.
Papa is a company with a people-first culture. They have an incredible team of hard-working people and they encourage everyone to bring their whole authentic selves to work to be transparent and non-hierarchical.
Manage the onboarding process for mid-market customers.
Develop and manage customized rollout plans.
Build strong relationships with key stakeholders.
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters. The company was officially founded in Houston in 2017, and it has grown from a single shop’s vision to the industry’s leading solution.
Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management.
Act as a trusted advisor and advocate internally by working cross-functionally to deliver on customers' needs.
Build and maintain strong relationships with key stakeholders and influencers at our client.
Federato is on a mission to defend the right to efficient, equitable insurance for all by enabling insurers to provide affordable coverage to people and organizations facing issues like the climate crisis and cyber-attacks. They are well funded by those behind Salesforce, Veeva, Zoom, and Box, and their AI/ML-driven platform helps insurance companies optimize their portfolio of risks.
Serve as the primary contact for parents and students, providing timely and professional support via chat, email, WeChat, and phone.
Respond to inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage.
Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
Think Academy US, a subsidiary of TAL Education Group, is an education technology company providing K-12 extra-curricular learning services through science and technology. At Think Academy, they foster critical thinking, strengthen logic skills, and help students fulfill their goals.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a digital personal finance company helping people move from struggling to thriving by providing innovative, personalized financial solutions. They leverage data and analytics to tailor solutions for each step of their member's financial journey.
Partner with CSMs and account teams to drive customer value.
Provide expert technical guidance on strategic initiatives.
Collaborate on customer success plans and executive business reviews.
Delinea is securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. They have world-class product leadership, outstanding engineers, and strategic investment from TPG and value diversity, innovation, and a culture of respect and fairness.
Document solutions in reusable articles to support future issue resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and are known for investing in their people and new advanced technologies.
Provide strategic and operational leadership for a portfolio of large-scale, multi-year state and consortium assessment contracts.
Own end-to-end program accountability, including scope, budget, timelines, service levels, risk management, and contractual compliance.
Act as the primary executive-level point of contact for state departments of education, facilitating governance structures, steering committees, and regular executive briefings.
Renaissance is a global leader in pre-K–12 education technology whose solutions help educators analyze, customize, and plan personalized learning paths for students. They have fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Build and maintain trusted client relationships, acting as a primary point of contact.
Onboard new customers, providing technical support, and resolving issues.
Collaborate with Product and engineering teams to address product reliability.
Fuze Health puts patients first and addresses the most pressing needs in healthcare. They empower millions to digitally connect with care providers, essential health resources and needed treatments.
Manage and tag all inbound community messages in Sprout to ensure organized, accurate queues across CX, Community, and Influencer streams.
Respond to CX and social inquiries with timely, thoughtful, and on-brand communication.
Bring the Grüns voice to every interaction — balancing empathy, humor, and brand safety.
Grüns believes that foundational nutrition should be simple and convenient for everyone. They are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. Everyone at Grüns works hard, but they believe in wellness and balance too.