Manage key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. Maintain regular contact with clients and internal team members, serving as the initial point of contact for operational inquiries. Lead client meetings, gather requirements for open enrollment, and participate in webinars to educate employees on Rightway’s PBM solution.
Support customers throughout their journey with mabl to ensure they achieve their goals. Onboard new customers to the mabl platform including hands-on training and guidance with best practices. Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact. Lead Quarterly Business Reviews with commercial clients. Identify expansion opportunities and partner closely with the sales team to execute.
Help couples plan destination weddings, honeymoons, and group travel. Research venues, packages, and travel logistics based on client needs. Coordinate travel arrangements including flights, accommodations, and excursions. Provide excellent virtual customer service via phone, email, or Zoom.
You will be an IT Support Specialist passionate about finding solutions to difficult problems, working alongside other Support Specialists and reporting to the Support Manager. You will monitor tickets, chats, and calls, ensuring key metrics are met and establishing a reputation for excellent customer support during all sales and after-sales procedures.
As a Client Advocate, you will play an important role in supporting employers, brokers, and carriers while ensuring compliance and delivering exceptional customer service. You will be the go-to resource for inquiries related to ERISA compliance, COBRA, Medicare, SARs, IRS 5500 and ACA reporting, and other operational processes. This role includes customer support, technical assistance, compliance guidance, continuation administration, and leading ad-hoc projects.
This is a part-time (25 - 30 hours per week), temporary remote position assisting licensed professionals to track their continuing education needed for license renewal. The position involves assisting customers through live chat, email, and phone support, as well as providing customer feedback and writing internal documentation.
Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
As a Technical Support Engineer you will serve as a key technical resource, ensuring timely resolution of customer issues while maintaining high standards of service quality. This role involves working closely with cross-functional teams to diagnose, troubleshoot, and resolve technical problems, both remotely and on-site when necessary.
This role is a hybrid of people leadership and customer relationship management, responsible for coaching and supervising a team of CSMs while also maintaining a small book of business. The Team Lead will ensure consistent delivery of exceptional customer experiences, directly contributing to the company’s goals. This role will help influence both the success of our customers and the development of our Customer Success team.
As an Implementation Specialist at Karbon, you'll provide support to customers by way of onboarding, data migration, implementation, and training on the Karbon platform, driving client satisfaction and ensuring that considerable value is realised by clients on our platform in their first 90 days. Karbon is looking for the type of person who enjoys meeting new people, working directly with customers, excel data and solving problems.