Enhance customer success as a trusted advisor, assisting customers to maximize the effectiveness of TRM's tool. The role includes product training, answering advanced product questions, ensuring high customer satisfaction and reference-ability, and providing feedback to product/engineering.

The Experience Partner will develop comprehensive experience proposals, maintain executive relationships, and offer proactive advice. They will work to align programs, agency, and objectives to improve CX outcomes, and help drive organic growth by leveraging current relationships.

Serve as first point of contact, handling incoming calls from members and providers. Answer questions and offer guidance via the telephone in a prompt, courteous, and professional manner. Maintain knowledge of company policies/procedures, recent laws and regulations, and related computer systems.

You will manage and respond to the increasing volume of support requests from our valued clients as the first Support hire. You will be the first line of defense for troubleshooting, ticket creation, issue resolution, and client education, ensuring clients get the best possible experience. You will collaborate cross-functionally with multiple teams.

Be the advocate for customers, championing their needs while owning a book of customers. Ensure customer deployments are completed efficiently, running business reviews and acting as a trusted advisor to ensure business objectives are realized, identifying opportunities for expansion.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary. Provide feedback on call issues and upsell if required in this remote role based in Florida.

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Inbound calls from medical professionals, using medical terminology, to request and verify benefits. Provide excellent customer service through active listening and work with confidential customer information sensitively.

Review, evaluate, negotiate and processes WC Claims of moderate/severe/catastrophic complexity, provide recommendations and strategies for resolution, and litigation management as appropriate according to Best Practices. Collaborate with internal and external clients, and often interact with agents, claimants, and policyholders.

The Customer Support Specialist’s main responsibility is to assist customers in successfully using Higher Logic’s software solutions by providing technical support and customer service through various channels, requiring strong communication skills and expertise in troubleshooting. This position supports Australia based customers with work hours between 3:30pm ET - 12am ET and 5:30pm ET - 2am ET.

Looking for a Customer Success Specialist Intern to join the customer success team. Ideal candidates have interest in the data domain and relish the challenge of navigating through complex organizational dynamics. This role involves budgetary analysis, data collection, deploying engagement models and identifying opportunities.