Remote Customer service Jobs • US

Serving as an ambassador for the Relay Payments brand, Customer Service Associates ensure excellent customer service standards and maintain high customer satisfaction. This role assists with complaints, errors, account questions, payment processing, refunds, and other inquiries via phone and email. They follow-up with customers, communicate feedback, greet customers with empathy, record confidential information, and work with team leadership to ensure customer service is delivered.

You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team interfaces with customers throughout their lifecycle helping them realize the value of their Kong investment.

Experience in our industry is not required as we have industry-leading training and support to provide you the tools to be successful and achieve your professional and personal goals. Converse virtually with clients, weaving financial strategies that empower. Cultivate client bonds that stand the test of time. Work alongside a dynamic remote team, where collaboration is the heartbeat of success.

Engage in regular communication with physicians, medical office staff, outside sales representatives, and internal medical staff to support, document, and coordinate patient hub services. This involves inbound phone calls, issue ticket management, and live chat, interactively working with patients and healthcare providers to complete enrollment, coordinate pharmaceutical distribution, answer inquiries, and help coordinate access to therapies.

The Learner Support Manager will engage with learners across multiple campuses from a strength-based and solutions-focused perspective, collaborate to identify resources, and navigate challenges related to public benefit programs, ensuring learners' well-being and professional success.

As a Customer Success Manager at Swarmia, you will be a key advocate for our customers, ensuring they achieve their goals and derive maximum value from our platform. You’ll be responsible for onboarding new customers, providing ongoing support, and driving customer engagement. Your role will be crucial in building long-term relationships, reducing churn, and identifying opportunities for growth.

As a Technical Support Specialist, you’re at the heart of what drives Help Scout — their customers. You’ll help customers learn the best way to use Help Scout for their team and be a voice for the customer, ensuring the company is learning from customer experiences with the product. You'll troubleshoot potential bugs, document feature requests, and collaborate with the rest of the team to help elevate the voice of the customer.

The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. They proactively drive adoption, usage, net retention, and renewals by optimizing customer experience and act as the connecting thread for internal teams with the customer across the customer journey and drive customer advocacy in resolving customer issues. The Customer Success Manager will also serve clients by creating customer success plans and monitoring their health.

As a Client Delivery Associate, you'll play a pivotal role in ensuring clients' success and satisfaction by integrating Cherre’s products into their daily operations. Responsibilities include supporting Client Success Managers and engineers on data projects, resolving engineering questions, ensuring projects are implemented following defined success criteria, and collaborating on business reviews.

As an Associate Manager of Customer Support, you will supervise a team of frontline Support Specialists, ensuring expectations are consistently met. You’ll be responsible for fostering a culture of accountability and support, coaching team members, removing blockers, and partnering with cross-functional stakeholders to improve processes that impact our clients and providers. This is a people-leadership role with day-to-day team management, coaching, and execution support.