Drive value realization for enterprise clients as their trusted advisor. This role requires a strategic mindset, technical aptitude, and exceptional relationship-building skills to ensure customers achieve their automation goals and expand their use of Docsumo.

Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle focusing on product adoption and churn mitigation. Generate brand ambassadors and uncover expansion opportunities to drive growth while influencing the customer journey through feedback to cross-functional teams. Success will be measured by revenue retention and customer engagement.

The position focuses on program management for key customers’ SpringWorks onsite programs, balancing account management and program management through strong communication and collaboration skills; the role involves project management, stakeholder engagement, and proactive issue resolution to ensure customer satisfaction.

Drive the on-boarding, adoption, retention and overall success of customers by conducting product trainings, providing recommendations to optimize the use of our platform, and identifying opportunities to expand our partnership with customers. Function as the voice of the customer and provide internal feedback. Track key account metrics and forecast retention.

Drive customer satisfaction, retention, and growth by leading the customer success strategy for an enterprise SaaS platform. You will ensure that customers derive maximum value from our platform, enabling them to streamline operations and achieve their energy goals. Establish cross-functional communication systems and processes, fostering collaboration to deliver measurable outcomes.

The Customer Success Manager at GuidePoint Security will serve as a primary advocate for Mid-Atlantic commercial customer relations and services engagements. The position will provide senior customer success management oversight for GuidePoint’s largest professional services customers. The ideal candidate will serve as a “player / coach” to advance this function from within GuidePoint.

The Customer Success Enablement Manager will support the customer success team to ensure school and district partners receive the best possible service from Hazel and remain actively engaged with the platform. They will work across the customer lifecycle, from implementation to adoption and retention, to drive increased utilization, address customer needs, and manage retention.

The Customer Success Manager (CSM) will play a vital role in ensuring our customers achieve their goals and realize the full value of their investment in our platform. They are responsible for building strong, trusted relationships with customers, ensuring they realize maximum value from Sparrow’s products and services.

As an Education Onboarding Specialist, you'll support new customers using Experience Curriculum, ensuring they feel confident implementing the lessons. The role involves managing a portfolio of curriculum customers, offering personalized solutions, and gathering feedback to improve onboarding resources, working with cross-functional teams, and ensuring a positive customer experience.

The Customer Success team at Standard Metrics is responsible for the complete post-sales lifecycle of our customers. You will cultivate long-term relationships with customers, develop a deep understanding of their business requirements, and drive platform utilization across customer teams. You will also own renewals and upsells, proactively identifying and addressing churn risk.