- Deliver exceptional customer service across phone, chat, and email, building strong rapport and taking full ownership of issues.
- Actively listen to understand root causes, communicate empathetically, and turn dissatisfied customers into loyal advocates.
- Collaborate with internal teams, document interactions accurately, and contribute to continuous improvement through customer insights.
Finom is a European tech startup offering an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With around 800 employees, the company has raised $346 million and fosters an innovative, start-up culture that empowers employees to make a real impact.