The Technical Support Representative (Level 2) will work in a team environment to provide install support services, assess and solve complex technical issues, provide high-level insight on IT best practices in regards to AssetWorks’ application installs, and maintain functional knowledge of the workings of our systems.
Job listings
As a Customer Support Agent, you will provide first-level support for POS hardware/software and PAR products. Resolve operational and technical issues quickly and efficiently, log and manage incidents using service management tools. Deliver exceptional service that fosters total customer satisfaction and collaborate with internal teams and third-party engineers.
$90,000–$135,000
USD/year
US
4w PTO
Act as the ultimate technical authority on the most complex and ambiguous product-related support issues, exercising judgment to establish the methods, techniques, and evaluation criteria for obtaining results. Develop and implement the overall strategy for your technical support domain, ensuring alignment with broader business objectives and developing approaches to quality assurance. Responsible for Tech Support actions involved with new feature launch and product development.
Ready to embark on an exciting remote journey as a Call Center Representative? Join our dynamic team and embrace the opportunity to work remotely, providing exceptional support while enjoying the flexibility you deserve. This position requires a 9-month minimum commitment, where you’ll excel from the comfort of your own home. This is an entry-level position which offers on-the-job training.