Remote Customer service Jobs · Networking

Accountable for managing contract fulfillment with focus on time, quality and cost. Responsible for identifying and managing opportunities in contract related standard/product business. Coordinate service delivery activities between organizational units and supervise their work.

Support the post-sale project deployment of managed services contracts. Oversee daily operations of a customer service team to ensure high-quality customer experience and operational efficiency. Build and maintain strong customer relationships, address inquiries, and resolve escalated complaints.

Support the post-sale project deployment of managed services contracts. Oversee daily operations of a customer service team to ensure high-quality customer experience and operational efficiency. Build and maintain strong customer relationships, address inquiries, and resolve escalated complaints.

This role offers a unique opportunity to work in a critical support environment, providing technical assistance for high-availability emergency response systems. You will serve as a key point of contact for clients during night shifts, handling complex technical issues, performing advanced troubleshooting, and ensuring system reliability. This role is ideal for individuals who thrive in a fast-paced, client-focused environment and enjoy providing hands-on technical support during non-standard hours.

As a Customer Success Engineer within the SASE team, you will be their day-to-day technical contact, building relationships with them to ensure proper security integrations by acting as their day-to-day technical contact. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises.

We are seeking a skilled Tier 2 Support Specialist to provide advanced technical support to end users and ensure smooth day-to-day IT operations; you will handle escalated support requests, perform hands-on troubleshooting, and contribute to continuous service improvement in a remote role.

As a CS Technical Representative, troubleshoot Tier 2 issues escalated from Tier 1 Technical Support and resolve complex reliability issues across the 1Password product offering. Comfortable dealing with more complex issues in your primary area of support and support junior colleagues. Reproduce, diagnose, and deliver solutions for escalated Tier 2 Technical queries and resolve Tier 1 CRM volumes when required.

Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management. Accountable and responsible for E2E execution of standard farming and upselling.

Handle customer and internal user requests via chat, email, and phone in English. Provide consultations about our products and services, such as Cloud, Hosting, and AI. Resolve technical issues by providing technical diagnostics and collect customer and user incident information and escalate if needed.

As a Technical Support Manager at voize, you’ll tackle complex tech puzzles, turning challenges into “aha!” moments for our customers. You’ll lead integrations, smooth out system hiccups, and keep our platform running like magic. Every day brings new problems to solve, ideas to test, and opportunities to make a real impact in healthcare tech.