Ensure customer success by providing enterprise-level support to our customers and partners while developing a deep technical understanding of Cribl Stream and our other products. Provide extraordinary technical support across various channels such as Slack, email, online meetings, etc. and research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Provide customer service to those who have general questions regarding their funding, while also supporting our award-winning Account Servicing Department. Work collaboratively across the organization to drive customer satisfaction and efficiency. Handle Inbound customer contacts requiring advanced English & Spanish fluency, both verbal & written and be part of a high performing culture.
This position is focused on expertly handling all of our customer support requests; admins and teachers have questions or run into technical issues, and you’ll be there to help through email, chat or phone calls. You’ll collaborate with members of your team and colleagues across the company to ensure consistency, delightful, and helpful support is delivered to every user every day.
Provide telephone and email based post-sales technical support for our software products. Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution. Work proactively to update customers by reporting progress regarding outstanding queries. Endeavor to respond to all customer requests in a timely manner while improving customer experience. Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions. Use various devices to reproduce customer environments in order to troubleshoot issues further
A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.
The Housing Services Specialist assists with housing searches for members who are housing insecure or experiencing homelessness. Work involves providing information and assistance to help members find low-income housing options and guidance to apply for subsidized housing. Coordinates with other staff to assist members transitioning from nursing facilities to the community.