The Premier Success Manager (PSM) is the key customer advocate and the Leader providing high touch engagement for Extreme’s most valued and strategic customers. The PSM plays a pivotal role throughout the customer lifecycle, ensuring each phase is aligned with the customer’s success goals and supported by proactive engagement.
Job listings
The Customer Success Manager collaborates with customers to ensure their success using the DroneSense platform to complete their public safety missions. You will drive the success of customers through product adoption and identify opportunities to provide customers with best practices and operating advice. You will be versatile, self driven, proactive, and a hands-on key business partner.
This role involves handling customer and internal user requests via chat, email, and phone, while providing consultations about products and services such as Cloud, Hosting, AI, and CDN; it also requires resolving technical issues by providing technical diagnostics and collecting information about customer incidents, escalating to higher levels of technical support if needed.
$120,000–$170,000
USD/year
As the Principal Technical Customer Support Manager, you will be the point for complex technical issues, ensuring timely resolution and a high-quality customer experience. You will lead troubleshooting efforts, collaborate with engineering and product teams, and drive continuous improvements in support processes. This role requires deep technical expertise, strategic problem-solving skills, and a customer-first mindset.