Remote Customer service Jobs · Patient Services

Job listings

  • You will lead the execution of patient support program strategies and annual operating plans.
  • You will oversee day-to-day delivery and vendor management for patient support programs.
  • You will drive digital innovation and data-driven insights to enhance patient outcomes.

The company is a fast-growing biopharmaceutical organization focused on improving outcomes for people living with severe autoimmune diseases. It provides a dynamic, science-driven environment with opportunities for professional growth and development.

  • Serve as the first point of contact for patients and families, guiding them through intake and scheduling.
  • Process referrals, medical orders, and records accurately while ensuring HIPAA compliance.
  • Deliver a white-glove patient experience by resolving concerns with warmth and empathy.

Isaac Health is a fast-growing Series A startup specializing in dementia and brain health care through a virtual memory clinic. They operate across all 50 states, partnering with payers to deliver patient-centered care.

  • Support the design, execution, and optimization of patient access, affordability, and HCP support programs.
  • Manage day-to-day activities with patient services vendors, ensuring compliance and scalability.
  • Coordinate cross-functional reviews and governance to maintain alignment with brand priorities and compliance expectations.

Mineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities. The company is headquartered in Radnor, Pennsylvania and operates as a fully remote organization.

  • Oversees internal Patient Services team including Case Managers and Reimbursement Specialists to ensure compliant patient experience.
  • Drives team business objectives, policy development, and cross-collaborative relationships with commercial teams.
  • Ensures program operations align with laws, regulations, and HIPAA guidelines while supporting patient access and support services.

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in bone and mineral, intractable hematologic, hematology oncology, and rare diseases. The company is headquartered in Princeton, NJ with offices in California, Massachusetts, and Ontario, and is committed to making people smile by delivering breakthroughs.