The Service Coordinator manages and executes work orders efficiently, optimizing processes and ensuring quality and timeliness while adhering to PMO standards, requiring high communication in a fast-paced environment, receiving service and installation requests.

Assist in the wide variety of complex transactions and problem solving in connection with Annuity claims by handling customer and provider requests and providing information on multiple companies for a variety of products. Responsible for incoming and outgoing calls to claimants. Investigates moderately complex claims to resolution.

The Team Leaders on our Customer Experience contact center team are responsible for providing process knowledge to individuals within and outside the team. The position will be a source of knowledge used by team members to better understand complicated processes and transactions. They will serve the CXA team as a consultant and an escalation point between the customer and a manager.

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience. Manage account documentation, including reports and recommendations and handling post-sale account management, fostering growth through great customer service.

As the Customer Success Manager for MavenAI, you will drive seamless customer experiences by managing relationships, maintaining account health, upselling, providing product feedback, and driving renewals, while advocating for customers and ensuring their success with our software.

As a Customer Support Analyst you will be part of the Implementation & Technical Account Manger Team implementing a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate. You will provide Level 1 support to clients addressing issues and escalating critical incidents.

Troubleshoot technical issues and provide actionable recommendations and solutions via chat, email, phone, and screen sharing to customer challenges. Engage with customers to ensure satisfaction with TextUs products and services, demonstrating product expertise and providing guidance on usage. Maintain expertise in 10DLC and stay up-to-date on company products and services.

This position is pivotal in providing outstanding customer service, managing reservations efficiently, and supporting back-office operations. The ideal candidate will excel in working independently, communicating effectively in a virtual setting, and ensuring a seamless experience for guests and internal teams.

This position focuses on delivering outstanding customer support and reports to the Guest Support Manager while also assisting the Partnerships Lead. As the primary point of contact on weekends, the specialist will provide exceptional service to guests and clients. The Guest Support team collaborates with the Partnerships and Operations teams to meet company goals.

Help Customers with a wide range of general inquiries on billing issues and questions, handle customer questions about contract renewals and cancellations, and solve customer issues and escalations about Samsara products and services. This is a remote position open to candidates residing in Mexico.