Looking for a role where you can be an independent worker, do meaningful work, contribute to team process, genuinely feel productive, and feel heard? As a Placement Specialist you will spend your day forming relationships with the clinical placement sites where students can acquire hands-on learning in their field. This role is a hybrid between sales and customer service.
We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.
Respond to incoming customer queries via chat, email, or phone, identifying needs and helping customers troubleshoot. Replicate, analyze, and document product defects. Update internal databases with technical issue information and discussions. Escalate issues to technical teams, provide customer training, and share feature requests. Work hours include shifts from Monday to Friday (Warsaw time).
This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
Support the adoption and ongoing success of Hazel’s services in schools as a Customer Success Associate. This introductory-level role works directly with school staff and communities, serving as a critical bridge between Hazel’s services and the schools we serve. You will help ensure that students and schools receive timely, high-quality care.
As a Licensed Insurance Representative, you will find innovative ways to respond to varying questions, issues, and concerns. You will handle inbound and outbound customer inquiries, provide excellent customer service, and work with confidential customer information sensitively. Your aim is to resolve issues proactively, patiently, and empathetically, communicating appropriately with customers and exercising retention efforts if needed.
Responsible for handling incoming calls from clients’ customers, this position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. This role will also oversee the activities of other team members within the team.
As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team. You provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” You ensure that the customer experience remains the focal point of every discussion.
Provide real-time assistance to customers through live chat, resolving their queries and issues efficiently. Engage with customers via live chat to provide support and assistance. Resolve customer issues and complaints in a timely and professional manner. Identify customer needs and recommend appropriate solutions. Escalate complex issues to the appropriate department for resolution.