Drive value realization for enterprise clients as their trusted advisor. This role requires a strategic mindset, technical aptitude, and exceptional relationship-building skills to ensure customers achieve their automation goals and expand their use of Docsumo.

As a Client Success Partner (CSP), you will support clients in their digital training strategy through the 360Learning platform, ensuring contract renewals, business impact, and client portfolio management. You will define learning transformation roadmaps with clients, identify resources, and develop trust to identify new project opportunities.

As an Onboarding Specialist, take ownership of the customer upon subscription, guiding the customer in the account and connections set-up, and follow-up on a regular basis to upsell product features and plan. Onboard new customers by assisting them in setting up their Lodgify account and training on the system.

Responsible for the triage and resolution of all technical support tickets. This is a client advocacy role with a focus on supporting customers and delivering consistent excellent service. Handle front line technical support (Tier 1/2) by responding to customer support tickets as soon as they enter the help desk queue, escalating requests to appropriate teams as needed.

Drive the on-boarding, adoption, retention and overall success of customers by conducting product trainings, providing recommendations to optimize the use of our platform, and identifying opportunities to expand our partnership with customers. Function as the voice of the customer and provide internal feedback. Track key account metrics and forecast retention.

Drive customer satisfaction, retention, and growth by leading the customer success strategy for an enterprise SaaS platform. You will ensure that customers derive maximum value from our platform, enabling them to streamline operations and achieve their energy goals. Establish cross-functional communication systems and processes, fostering collaboration to deliver measurable outcomes.

In this role, you will be the trusted advisor and strategic partner for our customers, ensuring they maximize the value of their StarRez investment by providing proactive guidance and analyzing adoption. You will drive engagement and help customers optimize their housing management operations through best practices and strategic insights.

As a Client Success Partner, you will support clients in their digital training strategy through the 360Learning platform, ensuring contract renewals, business impact, and relationship development, managing a portfolio of clients in a high-touch and low-touch mode. Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.

The Customer Success Manager (CSM) will play a vital role in ensuring our customers achieve their goals and realize the full value of their investment in our platform. They are responsible for building strong, trusted relationships with customers, ensuring they realize maximum value from Sparrow’s products and services.

As the Principal Support Analyst you'll be a customer operations expert responsible for resolution of escalated, complex and high-profile customer incidents, providing expert level tactical consultative support, and serving as the expert coach and mentor in at least one Core application module/area.