As a Customer Success Manager (CSM), you’ll work to engage, retain, and empower our customers to fully leverage our platform and achieve their desired business outcomes. You’ll build strong, trusted relationships with clients, positioning yourself as a strategic advisor who drives long-term value. Working closely with Account Executives, you’ll drive renewals and identify expansion opportunities to achieve best-in-class gross and net retention targets.
BlastPoint is seeking a Customer Success Manager to champion client relationships and ensure customers realize the full value of the platform. In this role, you’ll serve as the trusted advisor and strategic partner for assigned customer accounts, leading training, and engagement initiatives using a data-oriented, consultative approach to promote product adoption. Your success will be measured by the strength of your relationships and your ability to drive adoption and ROI.
The Jr. CSM is responsible for engaging Donorbox’s mid-tier customers and new CRM signups who have yet to interact with a company representative. This role bridges Customer Success, Community Engagement, and Growth—helping customers adopt key features, recognize value, and stay connected to Donorbox through education and proactive outreach.
As a Customer Success Manager at Triple Whale, you will focus on supporting ecommerce stores and/or agency clients to guide our clients to success. This role is fast-paced and high-volume, focused on efficiently supporting a large customer base through scalable channels. You’ll act as a trusted, data-driven consultant — providing guidance on marketing strategy, best practices, and product features.
As the Customer Success Lead you’ll lead a team of experienced Customer Success team members across the Commercial and Scale segments, balancing people leadership, strategic direction, and hands-on customer impact. You will lead, coach, and develop a high-performing CS team, owning team quota performance, customer retention, and expansion goals, and act as a player-coach managing priority accounts and joining key customer conversations.
As the RCM Success Manager, you’ll step into a highly impactful and customer-facing role that combines clinical expertise with strategic client relationship management. You will guide clients through their post–go-live journey with Prompt’s software and RCM service, working alongside their software CSM as needed. Your mission is to ensure each client feels supported and empowered to succeed across clinical, administrative, and billing workflows.
As a Strategic Customer Success Manager, you will serve as a trusted advisor to CoLab's most complex, global enterprise customers. You will lead the post-sale customer journey, driving business transformation and ensuring customers effectively adopt CoLab to achieve measurable ROI. You’ll drive executive alignment, identify and mitigate risks, surface expansion opportunities, and collaborate cross-functionally to maximize customer value.
The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask and ensures users can get the most value from the platform. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work, and basic building blocks of customers use data. The role is perfect for strong team players that want to have impact across the company and with customers.
As a Customer Success Manager at Steer, you'll serve as a trusted advisor, build relationships, drive product adoption, and empower customers. You'll be a subject-matter expert on the Steer platform, providing consultation and inspiration. This role involves collaboration, taking on challenges at a growing startup, and driving value for customers.
As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions.