As a Customer Success Manager, you will partner with our customers to drive Timescale adoption and retention by engaging customers and advocating on their behalf, as well as demonstrate ongoing value customized for customersβ needs. This critical function is responsible for onboarding new customers, driving ongoing adoption, and ensuring long-term success and expansion.
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Lead HighLevelβs global Customer Success, Implementation, Adoption and Retention strategy, ensuring alignment to corporate growth, retention, and NRR goals. Serve as a key member of the broader SLT, providing strategic input on company-wide initiatives impacting the customerβs experience. Drive the transformation of the customer journey by scaling digital-first, data-driven engagement and leveraging customer automation.
Manage, motivate, and develop a team of 10-15 Customer Support Representatives to deliver excellent issue resolution to customers. Collaborate with Procore organization members to develop best practices to further customer success. Coach Customer Support Representatives and team leads to help them achieve personal and professional goals.
As a Customer Success Advisor at Lone Wolf, you will be a key advocate for our customers, ensuring their success and satisfaction with our products and services. You will build strong relationships, provide guidance, and serve as a trusted partner to help our clients achieve their goals. You will conduct regular, proactive virtual meetings to share updates and provide best practices.
Reporting to the VP, Customer Success, the Director of Customer Success will be responsible for our Acute & Payer (A&P) client success, value realization and growth across US and Canada. This position will lead, coach and manage a team of Customer Success Managers and serve as a first point of escalation as needed. This team is responsible for supporting our Acute (Provider) enterprise and strategic customers.