Correspond with our clients via different customer support channels.
Encourage our amazing clients to maximize their use of platform features and to develop beneficial workflows to supercharge their efforts.
Own the customer experience and take the lead to help customers figure out what they need and guide them through to resolution with the least effort possible.
ClickUp is building the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. Millions of teams use ClickUp to break free from silos, reclaim their time, and unlock new levels of productivity.
Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.
Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.
Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
Work closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.
Provide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.
Act as the primary point of contact for assigned Enterprise customers.
Own the full post-sales lifecycle, including onboarding and renewal execution.
Build trusted relationships with users and executive sponsors.
Airship helps brands like Alaska Airlines and BBC drive revenue growth and customer loyalty with cross-channel customer experiences. They empower teams to create personalized experiences across channels and foster customer relationships.
Manage a portfolio of ~70+ mid‑market AEC customers, with clear ownership for health, adoption, retention, and growth.
Build and execute account plans that achieve portfolio‑level revenue growth (target ~20% YoY) and strong net/gross retention.
Lead onboarding and early lifecycle motion to ensure rapid time‑to‑value and establish core workflows and training.
DroneDeploy empowers field teams with robotics and AI. They are the only reality capture platform that combines robotic automation, AI agents, and a truly unified system. At DroneDeploy, they thrive in a mostly remote-first culture rooted in innovation and impact. They foster a culture where a variety of perspectives drive smart decisions, and where growth—both personal and professional—is part of the journey.
Ensure successful deployments and foster long-term client relationships.
Expand Canary's presence within Mid-Market and SMB accounts across APAC.
Collaborate with Customer Success, Sales, and Product teams to support client success and growth.
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries and trusted by major hotel brands, they were named a 2024 Deloitte Technology Fast 500™ company.
Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals.
Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions.
Build and maintain long-term relationships with stakeholders across technical and business teams.
Redis is the world’s most loved real-time data platform. As the home of the open-source Redis project and the provider of Redis Enterprise, they’re at the forefront of solving critical challenges for businesses that need speed, reliability, and scale.
Deliver exceptional service to customers ranging from small wealth advisory businesses to large financial services firms.
Identify, respond, and resolve issues and questions raised by Vanilla customers.
Provide hands-on support to clients to ensure their ongoing happiness.
Vanilla is an AI-powered estate advisory platform built by advisors, planners, and attorneys. They unify scenario modeling, client visualization, and document creation into one seamless, digital experience, and operate with a flexible, closely connected team.
Own and monitor a portfolio of Dealer Implementations from Kick Off to Launch.
Guide Dealer Partners through the Implementation cycle, inclusive of understanding dependencies, managing expectations.
Thoroughly track all assigned Dealer Implementations, reporting on overall status, progression against milestone target dates, risk factors.
AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. The team is diverse, spread out across the U.S. and Canada, and has backgrounds from finance and technology.
Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor.
Design and deliver high-impact, time-bound interactive workflow trainings for the public and current customer accounts that drive adoption and engagement across diverse customer segments.
Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during engagements.
MarketStar creates growth for their clients, employees, and community by generating revenue for innovative tech companies through outsourced B2B solutions. They have 3,000+ employees worldwide and have an award-winning workplace culture.