As a key technical escalation point, you’ll help customers overcome complex challenges. Provide in-the-moment solutions and feedback that shapes our platform’s future. Your expertise will keep our customers running smoothly every day of the year. Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets. Assist dispensary and consumer customers across email, phone, and live chat.
Thunkable is looking for our next Creator Success Associate to support our global community of mobile app creators. You’ll work directly with users to ensure they have the tools, knowledge, and confidence to build apps — including those that leverage cutting-edge AI technologies. You’ll thrive in this role if you’re excited about helping users succeed, love solving technical problems, and enjoy working cross-functionally.
Provide support to employer, student, and career services users as a Support Specialist Contractor. You will work with the Support Team to provide efficient and effective support and improve the customer experience. You will resolve questions, bugs, feedback, and general inquiries via email and phone, utilizing troubleshooting tools and internal documentation, while maintaining response times and quality of customer support.
The Technology and Training Specialist (TTS) is responsible for ensuring every customer trialing a Lingraphica device has the best possible experience, including initial device setup and weekly device training sessions. This role builds trusted relationships with people with communication challenges (PWCCs) and their care partners by offering education and responsive support throughout the trial and sales process, and works closely with cross-functional teams to create a seamless customer journey.
Play a critical role in ensuring a seamless learning experience by providing comprehensive support to our contracted tutors and students within a fast-paced, mission-driven environment. Provide comprehensive tutor support via phone, chat, email, and video, assisting with account setup, tutoring product inquiries, and payment questions. Resolve technical issues, support tutoring sessions, and provide insights for school system partners by addressing complaints and evaluating quality inputs.
Provide technical support to clients as a Remote Service Agent, enjoying the flexibility of working from home. Perform product repair, troubleshooting, upgrades, installations, and other services using remote desktop software for clients across Canada. Identify and recommend solutions based on customers’ needs, continuously improving the client experience.
This is a remote, entry-level position on our Support Team where you will be responsible for becoming a product expert on Mashgin's offerings, and handling customer support tickets and calls from our clients all over the world. You will be serving a key role ensuring that issues are resolved and customers are successful with Mashgin. Excellent customer support skills, technical troubleshooting skills, and problem solving are critical to this role.