Position yourself as the subject matter expert on software business growth through the effective use of technology by implementing software best practices. Develop implementation plans, manage software integration, and ensure customer adoption. Follow up with accounts to ensure successful implementation and assist with educational webinars. Focus on improving onboarding delivery.

Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries with an emphasis on Customer Care by offering personalized solutions. Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries as the first point of contact for customers seeking assistance involving providing prompt and effective solutions, ensuring customer satisfaction, and laying the groundwork for a positive support experience during European business hours.

As the Customer Support Specialist, serve as the first point of contact for customers, managing phone inquiries and a ticket queue system. Troubleshoot technical issues, provide step-by-step solutions, and escalate complex problems. Strong communication skills are essential to explain technical information in a clear and customer-friendly manner.

As a part of our team at Mercury Marine, you will act as the primary contact for technical assistance with our dealers and boat builders for the Mercury Marine Outboard product line, while providing the highest level of technical support, as well as customer service. Follow through and take ownership in resolving product issues.

Join our team as a Van Support Specialist! This role will maintain the operational efficiency of our mobile grooming fleet by ensuring data accuracy in Fleetio and providing first-level technical support for van-related issues. Be the first point of contact for pet stylists experiencing van issues, offering clear and efficient solutions.

Troubleshoot technical issues and provide actionable recommendations and solutions via chat, email, phone, and screen sharing to customer challenges. Engage with customers to ensure satisfaction with TextUs products and services, demonstrating product expertise and providing guidance on usage. Maintain expertise in 10DLC and stay up-to-date on company products and services.

As part of the PocketHealth team, enable hospitals and clinics across North America — and empower over 2 million patients — to discover a better healthcare experience by providing timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone.

As a Customer Support Representative, you’ll ensure B2B customers feel supported and empowered by helping admins manage scheduling, communications, registration, or reporting, acting as their advocate, problem solver, and relationship builder by providing an exceptional customer experience through email, chat, and occasional outbound calls.

You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will be providing frontline support to users, including but not limited to teachers, administrators, and coaches. Provide advanced technical support for escalated issues from Tier 1 support teams and troubleshoot complex technical problems.