Assist the sales team with sourcing apartment availability and coordinating housing options for client requests.
Serve as the primary point of contact for resident and client inquiries, responding promptly via phone and email.
Coordinate maintenance requests, track service issues to completion, and support cross-functional communication between Sales and Operations.
Handoff provides corporate housing operations support, coordinating between sales teams, multifamily communities, and clients to deliver exceptional customer experiences. The company values proactive, detail-oriented individuals and fosters a fast-paced, collaborative remote culture.
Own a portfolio of enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal.
Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, and measurable outcomes.
Monitor customer health and product usage signals to proactively identify risks and drive expansion opportunities.
n8n is an open workflow orchestration platform for AI automation, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown to over 260 team members across Europe and the US, backed by a supportive community and top investors.
Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.
Handle payroll support including pay runs, direct deposit, garnishments, and tax filings.
Diagnose and resolve payroll issues with urgency, knowing missed payroll affects real lives.
Guide customers through the payroll product with patience, translating compliance requirements into plain language.
Mercury is building the complete finance stack for startups, including banking and payroll. They have earned the trust of over 300,000 businesses and focus on making complex financial tasks effortless.
Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
Provide timely, friendly, and high-quality support to customers via email or phone.
Lead and track complex product and cross-team initiatives, keeping stakeholders informed.
Flock Safety builds technology to reduce crime and protect privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.
Independently manage a portfolio of district and school accounts, ensuring customer delight and driving product adoption.
Collaborate with sales, support, and education teams to mitigate risks, retain customers, and contribute to revenue growth.
Analyze customer feedback and success metrics to provide actionable insights to leadership and improve product experience.
Renaissance is a global leader in pre-K–12 education technology, helping educators personalize learning paths for students. With over one-third of US schools and customers in more than 100 countries, the company fosters a culture of trust, collaboration, and continuous growth.
Own end-to-end planning and execution of 200+ open enrollment benefit fairs annually, including logistics, vendor management, and staffing.
Build scalable systems for the program, from swag shipments to post-event reporting, and serve as cross-functional partner across teams.
Manage internal corporate events and support the annual client conference, tracking budgets and driving continuous improvement.
Lantern is a specialty care platform that connects people with top specialists for surgery, cancer care, and more, delivering cost savings and dedicated care support. Trusted by the nation's largest employers, it serves over 6 million members and fosters a culture of inclusion, grit, and humanity.
Manage incoming loan and distribution requests, ensuring accurate and timely processing within 24-48 hours.
Assist participants by learning vendor websites, approving online requests, and running reports.
Resolve issues related to distribution and loan processing while maintaining relationships with multiple recordkeepers.
Strongpoint Partners is a tech-enabled retirement services platform serving small- to mid-sized businesses with integrated retirement, payroll, and HR solutions. Recognized as one of Inc. 5000's Fastest Growing Private Companies and a Great Place to Work, the company prioritizes accuracy, compliance, and regulatory risk reduction.
Partner with internal and external customers via phone and digital channels to secure missing information for processing test samples.
Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports.
Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, and patient health information.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Handle high-volume inbound customer calls, including refunds, payments, orders, and account analysis.
Actively participate in upselling by identifying customer needs and recommending relevant products.
Personalize each caller experience while maintaining a set schedule in a virtual work environment.
QVC Group is a live social shopping company with six leading retail brands: QVC, HSN, Ballard Designs, Frontgate, Grandin Road, and Garnet Hill. As a Fortune 500 company, they have team members across the U.S. and several countries, fostering an inspired and diverse culture.