You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone and be responsible for all front office patient coordination to be completed in a timely manner. You will communicate clearly and effectively with patients, clients, team members, peers and leadership. You will accurately input data into both Carenet and EMR databases and answer all inquiries from patients, customers and third party vendors.
You are a reliable contact person both for existing customers and for those interested in our services in France and Italy. You answer inquiries from our customers by email and chat. You work closely with other departments to find quick solutions for more complex questions. You are responsible for customer satisfaction and customer retention.
Join Source Meridian as a Tech Customer Success! We are looking for someone with strong proficiency in SQL, basic knowledge of Python, and familiarity with CLI. You'll need experience with cloud platforms (preferably GCP) and knowledge of agile methodologies. Apply if you reside in Colombia or Ecuador and want to be part of one of the best tech-health companies!
In this fully remote role, you will connect with potential clients, schedule consultations for our cruise specialists, and assist in gathering initial travel details. Reach out to prospective clients via phone, email, and online messaging. Schedule appointments for clients to meet with cruise travel advisors and gather essential travel information.
Be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments. Perform outbound and respond to inbound calls from patients, providers, and Village resources; complete screenings and pathways under the guidance of the Manager.
As a contract PetDesk Phones Implementation Specialist, technical expertise and problem-solving skills will be necessary to deliver exceptional customer service to the company’s clients. Contractors will assist customers across North America and must demonstrate proficiency in both verbal and written English. This is a 100% remote contract position based in Mexico.
Salvo Health is seeking an experienced Engagement Specialist to conduct outreach and enroll patients in their care, helping them get set up with ongoing support and guidance around their conditions. You will be responsible for helping patients sign up for Salvo’s wrap-around care services and educating them about the convenience, ease, and health benefits of remote patient monitoring.
Drive the expansion, retention and adoption of a strategic account portfolio within the Customer Success Team. Manage C-level stakeholders and multi-threaded sales processes, you'll own the full sales cycle from opportunity detection to deal closure, driving substantial revenue growth from our customer portfolio along with building strong customer satisfaction and expand their Prismic usage.
Ensures the movement of freight by our carriers is coordinated according to our customer’s needs. Manages the customer board by calling carriers to confirm pick up and deliveries. Emails/calls clients when shipments are delivered and tracks and traces merchandise to provide the latest updates quickly. Provides key clients with distinct customer service, daily reports and informs dispatchers if appointments are required.
As an FNOL Agent, your role involves being a calming voice to customers during uncertain times and effectively guiding them through the initial claims process. Details are crucial as your notes will act as the stepping stone to resolution and ensure effective cross-functional communication. You will provide timely and empathetic responses to customer inquiries, offering reassurance and guidance throughout the claims process. A day in the life could include gathering and recording key details from each call, ensuring all information is correctly documented in the appropriate claim file.