As a Home Office Customer Service Representative, you will be responsible for providing excellent and efficient customer service to our clients from the comfort of your own home office. You will be the first point of contact for our customers, providing support and assistance with their inquiries, orders, and concerns via phone, email, and live chat.
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As a Virtual Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients' customers. You will handle a variety of inquiries and concerns via telephone, email, and chat channels in a professional and efficient manner. This is a remote job, which means you can work from the comfort of your own home.
Deliver exceptional customer service through inbound and outbound calls and assist customers with inquiries, troubleshoot any issues, and provide accurate and timely resolutions. As the first point of contact, candidates should have excellent communication skills and can make a positive first impression. Responsibilities include responding to customer inquiries, handling a high volume of calls, and updating customer information.
As our Head of Customer Success, you'll build and lead our customer success function from the ground up. Your primary mission is simple but crucial: make our customers happy. You'll be the voice of the customer within our organization and the face of our organization to customers.
As a Virtual Telephone Support Specialist, you will provide our clients with top-notch customer service and technical support over the phone. You will play a crucial role in ensuring the satisfaction and retention of our clients by efficiently resolving any technical issues they may encounter. You will handle a high volume of customer calls, diagnose and troubleshoot technical issues, use remote desktop tools, and document inquiries in our CRM system.
This position supports a large network of veterans, relying on excellent people skills and a desire to uphold the mission “to protect every child and serve all working people and leave no veteran behind”. This 100% remote position offers the flexibility to choose convenient working hours.
You will be responsible for providing exceptional customer service to our valued clients by acting as the primary point of contact. Handling inquiries, issues, and concerns through various channels such as phone, email, and chat; your quick thinking, excellent communication skills, and empathetic attitude will be essential in ensuring a positive client experience.
As a Home/Office Live Chat Support Specialist, you will provide exceptional customer service through our online live chat platform. This role requires you to handle customer inquiries, offer product recommendations, and assist with any technical issues. This is a remote position allowing you to work from home or office.
Provide exceptional customer service through virtual chat support. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment. Plays a crucial part in ensuring customer satisfaction and retention. Responsibilities include responding to customer inquiries, providing product information, and escalating complex issues.
The Customer Success Manager is responsible for building relationships with our existing customers from onboarding & implementation through to managing the entire customer journey and expanding and renewing contracts. With a deep understanding of the customer needs and the Overstory product, the goal is to make customers successful.