Serve as the escalation point for complex technical issues, overseeing backup infrastructure and remediation using Veeam.
Design, implement, and maintain datacenter and cloud infrastructure with a focus on Windows and Azure environments.
Manage RMM, MDM, and PSA platforms, and develop automation scripts in PowerShell to improve efficiency.
Intelligent Technical Solutions is a managed service provider that ensures seamless operation, optimization, and advancement of IT environments. They offer comprehensive benefits, emphasize a strong cultural fit, and provide company-paid training and certification.
Design and implement complex network solutions for elite clients, including datacenter, security, and firewalling.
Provide Tier 3 support for network and data communication issues, leveraging Cisco and Palo Alto expertise.
Manage BAU and project work, with on-call rotation and handling escalations from other business units.
RFA is a global IT services provider delivering first-rate service to high-profile, elite clients. It is a rapidly growing company focused on network engineering and security, with a strong emphasis on Cisco and Palo Alto technologies.
Lead customer-facing technical services including integrations, identity management, and data services throughout the customer lifecycle.
Serve as the highest level of technical escalation for complex customer implementations and troubleshooting.
Collaborate with Sales, Product, and Engineering to deliver technical solutions that maximize customer value.
Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work, empowering leading brands across retail, healthcare, and logistics. The company is fully remote with passionate employees across the U.S., Canada, and globally, fostering a collaborative and innovative culture.
Own the access request queue and serve as primary IT help desk contact across the company.
Build and maintain IT runbooks and documentation to reduce repeat ticket volume.
Own employee onboarding and offboarding, including provisioning, deprovisioning, and device setup.
Moxie empowers aesthetic entrepreneurs to build profitable independent practices. They are a global, remote-first team supporting over 700 practices, with a culture of ownership and continuous learning.
Support deployment and continuous improvement of manufacturing applications across global production facilities.
Collaborate with business stakeholders and IT teams to gather requirements and deliver technology solutions.
Document processes, test system upgrades, and provide training to end users to ensure operational excellence.
O-I is a global leader in glass packaging, producing bottles and jars for food, beverage, and other industries. With over 19,000 employees and operations in 18 countries, the company values innovation, sustainability, and collaboration.
Design and implement enterprise pricing solutions within SAP SD and CPQ environments.
Gather business requirements and translate them into scalable pricing and quoting solutions.
Configure and optimize SAP SD pricing, including Pricing Procedures, Condition Techniques, Discounts, and Rebates.
Trackmind is a technology consulting company specializing in SAP implementations and integrations. The team operates in a remote-first environment with a collaborative culture.
Interact directly with high-profile clients to ensure first-rate service.
Responsible for network and security designs, implementations, and day-to-day support for various client infrastructures.
Leverage Cisco and Palo Alto expertise for datacenter, security, and routing functions.
Titan is a global IT services provider that delivers first-rate network and security solutions to high-profile clients. They are a rapidly growing company offering opportunities to work with senior management, emphasizing professionalism and superior service.
Provide world-class technical support to hosting customers via live chat and ticket-based support, resolving WordPress and server issues.
Diagnose and resolve hosting issues like DNS, SSL, MySQL, and Linux command-line problems to ensure first-contact resolution.
Meet KPIs including CSAT, AHT, and QA scores while managing multiple concurrent chats in a fast-paced, fully remote environment.
LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. We have a large team of skilled professionals committed to delivering high-quality technical, operational, and back-office support.
Oversee server and network infrastructure including Unix OS, Cisco equipment, and cloud environments (AWS, GCP).
Troubleshoot complex network and systems issues, including multicast routing, latency, and packet capture.
Provide mentorship to junior engineers and collaborate with teams to ensure high availability and performance.
dxFeed delivers accurate, real-time market data to buy-side and sell-side firms worldwide. As part of the Deverepts group, they offer a flexible, modern work environment with benefits like remote work and wellness days.
Oversee daily team operations, manage workload distribution, and serve as an escalation point for complex client issues.
Coach team members through monthly 1-on-1 sessions, conduct root cause analysis, and foster accountability.
Maintain service board hygiene, review completed work, and attend weekly leadership meetings.
Intelligent Technical Solutions is an IT services company providing managed support and cybersecurity. They emphasize a culture of core values, leadership behaviors, and a customer-first mindset, with a team-based environment.