Strengthen the service team for a strategic LIMS Program as a Major Incident Manager & Post Incident Report Manager, in the context of a worldwide rollout. This position leads the response to high-impact IT incidents and ensures thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting.
Key Contributor to the ServiceNow SaaS Solution implementation, your role will include activities such as system configuration, development of custom features on client and server side and technical consulting. Provide expertise on technical questions related to the ServiceNow platform. Understand the business needs and standardize processes and build this into the design and deliverables.
Appfire is looking for a Service Manager to oversee the end-to-end lifecycle of IT services, ensuring their effective delivery, performance, and continuous improvement across our enterprise. The role involves defining SLAs/SLOs, identifying service delivery gaps, collaborating with IT Operations and DevOps teams, and driving continuous improvement cycles. Eastern time zone availability is preferred.
Administer and maintain the ServiceNow platform, ensuring optimal performance, availability, and security. Configure and customize ServiceNow modules (e.g., ITSM, ITOM, ITAM, HRSC, IRM, CSM) to meet business requirements. Manage system upgrades, patches, and enhancements, coordinating with stakeholders to minimize disruptions. Provide technical support and troubleshoot issues.
Lead and inspire our IT Operations and Infrastructure teams. In ensuring the stability, scalability, and optimization of our IT infrastructure, driving operational efficiency and company growth, you will shape the infrastructure strategy, overseeing daily operations, and fostering a collaborative and technically excellent environment within the teams.
The role will be responsible for overseeing and managing relationships with our vendors and managed service providers, ensuring that we obtain the highest quality services and value to our customers. This role is crucial in maintaining our high standards of service delivery and customer satisfaction.
As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud infrastructure. Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.
IT Support Engineers deliver quality Level 2 technical support to Retail Stores, Support Centres, and Warehouses, working within their home time zone as part of Lovisa’s global Service Delivery function to support IT services across the organization. They maintain hardware and server/network infrastructure, assist with new store setups, manage IT security, and provide user training.
Join the Internal IT team, based in Finland, and become a Senior IT Infrastructure Specialist; cooperate closely with the global IT team and other internal stakeholders to ensure the proper level of internal IT services; manage the Microsoft 365 environment, implement security measures, administer Azure/Entra ID, support internal users, manage corporate infrastructure, and drive IT change initiatives.