Oversee the IT Service Desk team, supporting offices, WAN, LAN desktop/laptop and phone environments, responsible for managing IT admins and desktop technicians working on IT projects, maintaining vendor support for application services, and managing over 700 desktop environments in a remote-first support model.

Join our fast-paced and innovative fintech company as a Senior ServiceNow Developer. You will design, develop, and maintain ServiceNow solutions, streamline workflows, automate processes, and enhance system functionality, collaborating with stakeholders and IT teams to deliver scalable solutions.

This critical leadership role ensures efficient IT service delivery, leads an IT team, and drives continuous improvement. Focus on automation and process optimization within ITSM tools. Key aspect of the role is optimizing processes for end-user hardware and software, and ensuring a seamless experience for remote employees.

A Service Desk Analyst is the first line of contact with our clients, troubleshooting and resolving basic technical issues while ensuring customer satisfaction. Effective communication and staying cool under pressure is essential while assisting clients or escalating to the correct team; attention to detail and technical aptitude are key.

A Cloud Service Delivery Manager is responsible for overseeing the entire lifecycle of cloud services within an organization, ensuring smooth delivery, optimal performance, cost efficiency, and compliance with regulations, by designing cloud strategies, managing migrations, monitoring service levels, and collaborating with stakeholders to meet business needs across the cloud environment; acting as the primary point of contact for cloud service issues and driving continuous improvement initiatives.