Remote Information technology Jobs · ITIL

• Drive operational excellence and continuous improvement.
• Define and manage ITIL process areas based on industry best practices.
• Ensure all changes are safe to proceed, including support for Epic Data Courier.

Cleveland Clinic Health System is committed to excellence, pushing boundaries, and transforming the patient experience. The health system has 70,800 employees worldwide and integrates clinical and hospital care with research and education.

• Lead and develop a team of technical support professionals through coaching and mentoring.
• Oversee end-to-end customer technical issue resolution, ensuring adherence to SLAs.
• Design and implement process improvements across the technical support workflow.

Intelerad offers medical imaging solutions that streamline information flow, simplify processes, and maximize efficiencies. They have nearly 800 employees across four countries and empower nearly 2,000 healthcare organizations globally.

• Lead and manage the IT Service Desk team.
• Implement knowledge management strategies.
• Ensure high-quality IT services are delivered.

Green Thumb Industries (GTI) is a cannabis consumer packaged goods company. We focus on improving people's lives through access to high-quality cannabis.

• Serve as the Request Management Subject Matter Expert for the efficient operation of Request Management within the ServiceNow platform.
• Support demand management activities, including intake, assessment, prioritization, and routing of requests.
• Develop, maintain, and analyze KPIs, metrics, dashboards, and reports using ServiceNow Performance Analytics; Power BI experience is a strong plus.

Emory Healthcare fuels professional journeys with better benefits, valuable resources, ongoing mentorship and leadership programs. They foster a supportive environment that enables employees to reach new heights in their careers and be what they want to be.

• Develop and manage release calendars
• Oversee CI/CD deployment pipelines
• Manage change control and rollback strategies

NetImpact Strategies is a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to meet their missions.

• Provide first and second-level technical support for enterprise applications to remote employees.
• Manage incident tickets through Zendesk, ensuring proper documentation and timely resolution.
• Support employee onboarding and offboarding processes, including account creation/deactivation.

Voltus is a remote energy startup focused on providing intelligent solutions for the grid. They are committed to maintaining a secure, reliable, and compliant platform for their customers and partners, operating with a fully remote, global workforce of around 250 employees.

• Shape, scale, and modernize the firm’s global helpdesk and end‑user support model.

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention.

• Shape and execute the strategy for all workplace and end-user technologies.
• Lead teams delivering IT Service Desk and end-user computing services.
• Drive modernization, automation, and best practices across end-user systems.

Kapitus is a reliable and respected name in small business financing. They provide small businesses with financing through a trusted network of lending partners. The company has built a culture that makes employees excited to come to work, with teammates being self-directed and internally motivated.

• Lead role in major incidents and ensure effective communication to stakeholders.
• Monitor, control, and support service delivery, ensuring systems and procedures are followed.
• Define and track service measures and KPIs to manage the performance of IT services.

RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.

• Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
• Troubleshoot and resolve complex incidents, escalating when appropriate
• Identify and resolve underlying problems affecting IT systems and services

DYOPATH is dedicated to providing outstanding IT service. They foster a collaborative environment where achievements are celebrated and employees are invested in and supported through certifications and career paths.