The Director of Service Delivery oversees IT service delivery across the organization, including the ServiceNow platform's performance and improvement, ensuring timely issue resolution and aligning IT services with business needs. Responsibilities encompass incident, request, change, and asset management along with leading cross-functional teams and enhancing service efficiency.
The qualified applicant will become part of Peraton’s United States Coast Guard (USCG) Infrastructure Managed Services (IMS) program, focused on strengthening IT infrastructure, modernizing enterprise solutions, and improving service delivery to enable successful execution of USCG missions and mission support activities. Ensures assets are identified, controlled, and maintained throughout their lifecycle.
Join the Customer Excellence Group Technology Workflows team, collaborating with talented consultants to deliver next-generation solutions. As a Technology Workflows Senior Consultant, you will deliver ServiceNow ITOM solutions in a client-focused consulting environment, offering advisory services, best practices and innovation.
We are looking for a hands-on IT OPS Manager with leadership experience who wants to take the next career step without giving up his hands-on mentality. Further responsibilities include technical responsibility for our IT infrastructure (focus on IT helpdesk) and ensuring the availability, performance, and security of our office and IT systems.
We are seeking a results-driven Manager to lead our Data Center Services – Operations team. This leadership role will oversee the planning, execution, and continuous improvement of regional data center operations and infrastructure efforts. The ideal candidate is a strategic thinker with deep technical knowledge, proven operational rigor, and exceptional people leadership skills.