Own the first response experience, setting a clear, calm, and resolution-focused tone as the first point of contact.
Diagnose and fix common issues across devices, applications, and access, reducing downtime wherever possible.
Ensure every issue is correctly prioritised, categorised, and routed to avoid delays and misdirection.
Infinity Group is an innovative Microsoft Cloud Solution Partner based in the UK, excelling in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team of over 180 professionals, they operate from offices in Tunbridge Wells and London Paddington.
Create streamlined automation solutions using Airtable and Zapier for core program management workflows.
Proactively audit and troubleshoot existing workflows to ensure zero operational downtime.
Collaborate across various departments to identify manual bottlenecks and design scalable automation opportunities.
NORY designs learning journeys where children ages 3–12 become risk-taking entrepreneurs, inquisitive problem-solvers, and empathetic leaders. As the leading STEM camp provider in NYC, NORY's mission is to help children develop resilience, inquisitiveness, and empathy through innovative STEM education.
Configure Verifiable’s Salesforce-based SaaS solutions for customer implementations.
Partner with Implementation Managers to translate customer requirements into clear technical solutions.
Troubleshoot technical issues during implementation, identify root causes, and clearly communicate resolution options.
Verifiable provides a credentialing and network monitoring platform, delivering AI, API, and Software solutions to help healthcare organizations optimize operations. They are a fast-moving, early-stage team of almost 150 employees that values impact and ownership.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Provide timely and professional support through email, chat, phone, and ticketing systems.
Troubleshoot common product, account, and workflow-related issues for customers and internal users.
Accurately document customer interactions, troubleshooting steps, and resolutions.
FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.