Remote Operations management Jobs • Canada

As the Launch Operations Signage Lead, you will work with Sales, Onboarding and Partner Success teams, as well as directly with our Partners in order to ensure the timely and successful launch of new AirGarage facilities. You will need the ability to identify and negotiate with vendors, design and coordinate detailed launch plans, communicate across various different teams, and have an eye for detail and high design standards.

This role will coach and develop a team to achieve goals tied to growth, revenue retention, and customer satisfaction. The Team Manager will collaborate with direct reports to refine processes, elevate performance, and support their professional development within 1Password. This is a remote opportunity within Canada or the US.

The Manager of Payment Operations will build and run the Vendor Payments program, with support from the Senior Director of Operations and the General Manager, Vendor Payments Solutions. The role involves managing an Operations Specialist, partnering with Product and Client Ops teams, and delivering a white-glove customer experience while designing processes for future scale. You'll work with customers and vendors, lead onboarding calls, and troubleshoot payment issues.

As a Product Operations Manager, you will continuously enhance operational processes and streamline operations. You will collaborate with engineering, product, and customer-facing teams to ensure successful product and process outcomes. This includes leading cross-functional projects and driving operational clarity. The role helps define and exemplify best practices for product operations, collaborating on process standardizations that enhance operational efficiency.

As a Resource Manager, you will lead a team of Resource Management Specialists across both Tax and Advisory service lines. This strategic role is responsible for optimizing workforce deployment, balancing capacity with demand, and ensuring the right people are assigned to the right engagements at the right time. You will collaborate closely with practice group leaders, HR, and Learning & Development to drive operational excellence and support firm growth.

In this player-coach role, you’ll manage a partial book of Full-Cycle (Save) accounts while supporting and enabling a broader team of Customer Success Managers across both Save and Growth motions. Reporting to the Director, Account Management, you’ll drive execution, consistency, and coaching across the Customer Success organization.

The Senior Manager, Technical Operations will define and execute the vision for the technical infrastructure, integrations, and data systems that power the Customer Experience organization (Support and Success). This role drives operational excellence and scalability by leading the design, implementation, and continuous optimization of tools, workflows, and data pipelines that enable efficient, insight-driven operations aligned with company objectives.

Drive transformation, enhance operational efficiency, and ensure our teams embrace change with confidence and clarity. Lead Change Strategy – Develop and execute change management frameworks that drive successful adoption of new processes, tools, and initiatives across CSS. Drive cohesive approach for change and adoption across platforms.

Reporting to the Program Operations Lead of the Customer Health Assurance CHA team within the Customer Excellence Group CEG, the Program and Partner Operations Manager will support global program execution partner initiatives and cross functional alignment across Sales Customer Excellence Partners and Strategic Operations teams.