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• Manage the team's volumes and headcount forecasting and identify areas of opportunity.
• Supervise, manage, and guide a team of underwriters and underwriting assistants, fostering an environment of continuous learning.
• Drive improvements to team performance by refining processes and consistently meeting SLAs and KPIs.

Zensurance is redefining commercial insurance for Canadian businesses by making getting the right coverage simple, fast, and accessible through a digital-first experience.

Responsible for handling incoming calls regarding Disability Benefits Law (DBL) and Paid Family Leave (PFL). Deliver superior Customer Service to both internal and external customers. Manage calls effectively for one-call resolution and accurate documentation.

We help protect our customers against life’s uncertainties and provide protection and peace of mind when our customers need it most.

• Provide leadership, coaching, and mentorship to commercial new business brokers.
• Lead and deliver sales results for your team, fostering continuous learning and improvement.
• Perform administrative functions, conduct one-on-one meetings, shadow team members, and participate in interviews.

Zensurance is redefining commercial insurance for Canadian businesses by making getting the right coverage simple, fast, and accessible through a digital-first experience.

• Act as the first point of contact to customers who are reporting an insurance claim.
• Gather and record all relevant information regarding the insurance claim and enter data into system.
• Provide ad-hoc administrative support to the claims department.

As Canada’s most cutting-edge home insurance carrier, Max Insurance is entering a period of exciting growth.

• Own daily and weekly performance across support channels, including wait times and resolution quality.
• Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
• Help translate customer pain into actionable feedback and communicate clearly with stakeholders.

Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.

• Lead, motivate, and develop a dedicated service team responsible for Large Enterprise customers.
• Analyze the status quo and customer feedback using data to identify patterns and weaknesses, and derive targeted measures to improve processes.
• Actively shape the service experience for major customers in a dynamic work environment.

We are a reliable partner in digitization in 7 countries and offer our business and private customers smart IT services and digital communication solutions.

• Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
• Resolve complex customer and agent issues, including managing escalations.
• Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers and helps an entire industry move faster.

Healthcare operations leader with deep expertise in quality improvement across diverse provider networks. Responsible for overseeing the performance and reliability of the organization's network infrastructure. Leads cross-functional efforts that improve provider engagement, optimize workflows, and elevate overall network performance.

Humana Inc. is committed to putting health first – for our teammates, our customers and our company through insurance and healthcare services.

The Team Lead will ensure the productivity, quality of work, and growth of the team. Foster strong partnerships with both internal and external teams. Drive continuous improvement and expanding the scope of work.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe.

• As a Personal Injury Protection Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities.
• Leadership responsibilities will include overseeing work done within the rideshare personal injury protection auto claims adjusting staff.
• You will serve a critical role with the team, the customers, and the client; balancing management and individual contributor responsibilities.

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022.

• Provide support and service to providers and members.
• Effectively problem solve and contribute positively to a team environment.
• Ensure the person making the inquiry receives the highest level of customer service possible.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. They have a team of 8,500+ professionals across Canada and are committed to improving the wellbeing of Canadians.

• Develops, enhances, implements and supports reporting capabilities to identify, track and analyze key business drivers.
• Serves as subject matter expert for reporting and workforce management processes, ensuring best practices are implemented across the organization.
• Proactive and independent management of accountabilities collaborating with leadership to optimize operations.

UnityPoint Health is committed to their team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, and believe equipping you with support and development opportunities.

• Enter new cases in the Agency Management System and monitor the New Business email inbox.
• Review applications, submit offers, order medical exams, and track case progress.
• Maintain relationships with agents and underwriters, and seek ways to improve processes.

Modern Life is a technology-enabled brokerage that uses digital tools and expert support to empower advisors with life insurance. They are backed by $35M from top-tier investors including Thrive Capital, New York Life, and Northwestern Mutual, and are experiencing high growth.

Lead a team of Credentialing Specialists and Operational Analysts to ensure efficient credentialing file processing. Provide coaching and training to strengthen credentialing knowledge and regulatory understanding. Monitor contractual Service Level Agreements, turnaround times, and quality metrics; drive corrective actions to maintain compliance.

Certify is on a mission to change how the US healthcare industry deals with provider data, aiming to reduce healthcare costs by streamlining access to this data.

Lead and develop a high-performing Intake team, ensuring operational metrics, quality standards, and regulatory requirements are met. Oversee daily intake operations, coach team members, and drive performance through clear communication and accountability. Reinforce standardized processes, mitigate compliance risks, and support operational excellence to strengthen client trust and organizational growth.

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.

• Analyze performance data to identify portfolio trends and insights.
• Communicate insights to diverse stakeholders.
• Lead execution of prioritized initiatives, including cross-functional coordination and project management.

Liberty Mutual's goal is to create a workplace where everyone feels valued, supported, and can thrive and builds an environment that welcomes diverse perspectives.

• Administer FMLA, State, ADA, and company leaves, adhering to state and federal guidelines and customer policies.
• Handle a high volume of Bilingual Spanish incoming calls promptly and professionally, providing efficient follow-up via phone and email.
• Maintain complete and accurate leave documentation within our database, demonstrating respect and confidentiality for callers.

ComPsych is a global leader in organizational mental health, well-being, and absence management, dedicated to maximizing human potential in workplaces. They serve over 75,000 customers worldwide, impacting over 160 million lives across 200 countries, combining technology with human expertise.

• Provide quality customer service experience to consumers and customers.
• Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.).
• Problem solve in a professional and effective manner.

Jobgether is a platform that uses an AI-powered matching process to connect job seekers with potential employers. They ensure applications are reviewed quickly, objectively, and fairly, and provide a shortlist of top-fitting candidates to hiring companies.

• Conduct regular one-on-ones, performance reviews, and development planning.
• Act as the primary escalation point for member issues and complex fertility-related financial and billing issues.
• Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs.

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. The company has over 2,000 employers and health plans trusting their platform, and they've won multiple awards for their culture and innovation.

• Manage multiple teams of Specialists and team leads.
• Actively participate in responses to live service outages.
• Deliver regular reporting and MI to track KPIs and monitor performance.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.