Conduct regular one-on-ones, performance reviews, and development planning.
Act as the primary escalation point for member issues and complex fertility-related financial and billing issues.
Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs.
Lead, coach, and develop Team Leads and Member Services Associates.
Own performance outcomes for medication access including resolution time, pharmacy turnaround, quality scores, and member satisfaction.
Serve as the primary operational partner for pharmacy vendors, owning escalation patterns, performance issues, and workflow alignment.
Maven is the world's largest virtual clinic for women and families with a mission to make healthcare work for all. They have raised more than $425 million in funding and have been recognized as a Time 100 Most Influential Company and a Fast Company Most Innovative Company.
Oversee day-to-day operations of the Patient Accounts teams.
Resolve high-level issues for systems, patients, and vendors.
Identify and continuously improve patient account processes and integrate them into the hospital system.
Vail Health is the world’s most advanced mountain healthcare system. It consists of an updated hospital facility and provides exceptional care to patients with beautiful views, centrally located in Vail. Some roles may be based outside of our Colorado office (remote-only positions).
Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.
Conducting first phone calls with new members to assess fit for Brightline services
Scheduling appointments for members
Ensuring member paperwork has been completed
Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18.
Define and build customer support processes. Promote brand recognition and loyalty. Oversee the workforce management of the customer operations team.
Figure is transforming capital markets through blockchain and proving that blockchain isn’t just theory, it’s powering real products used by consumers and institutions.
Establish and direct the strategic vision for the Imagine Pediatrics centralized call center.
Lead a team of engagement associates that enroll attributed eligible patients into the clinical program.
Partner with Product, Engineering, and Data teams to inform the technical infrastructure.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, enhancing existing care teams with compassion and an unwavering commitment.
Lead, coach, and develop a team of Customer Success Managers.
Drive a shift from reactive issue management to proactive engagement.
Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
Resolve complex customer and agent issues, including managing escalations.
Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers and helps an entire industry move faster.
Lead and empower your team to deliver a customer-focused service, helping people make money work for them. Coach and develop your team to reach their full potential, thinking big and owning every step. Use data to spot trends and address performance gaps, making informed decisions to drive improvement.
We’re on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.
Proactively contact new users to help them book their first session.
Reduce friction: explain how therapy on Clearly works and what to expect.
Drive uptake of special packages, coordinating with Marketing.
Clearly is a mental health platform that makes therapy more accessible, affordable, and effective. They combine personalized sessions with therapists and AI-driven support, offering both professional depth and scalability in a single solution with a network that includes nearly 800 trusted, verified psychotherapists .
Own elevated client experience processes including design, project management and implementation. Empower a motivated team of client experience associates and team leads to deliver an amazing client experience. Act as the subject matter expert for your assigned client experiences and work to continuously improve the employee and client experience.
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.
Own a portfolio of complex mid-market accounts ensuring clients achieve measurable outcomes.
Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering physician-led multidisciplinary care across all 50 states. They are using technology-driven, patient-centric solutions, and transforming how organizations address cancer to improve outcomes.
As an Account Manager, you will own the local relationship and ensure seamless program implementation for global corporate customers in Australia. Manage local relationships and act as the primary contact for important global customer local teams. Collaborate closely with the Global and Local Account Consultants to ensure successful program launches.
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally.
In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.
Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.
Direct leadership of a team of approximately 20 admin and/or contact centre roles.
Identify, develop, and retain industry top talent.
Participate in the strategic development of the overall Disability National Administration team (DNA).
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. They strive to attract, develop and retain a diverse workforce and foster an inclusive work environment.
Strengthen relationships with Jane’s largest clinics through proactive outreach. Drive retention and feature adoption by helping clinics understand and leverage Jane’s capabilities. Influence Jane’s product direction by bringing forward clear, customer-informed insights and trends.
Jane is a high growth SaaS company that builds the products and tools that thousands of clinics rely on every day to run their businesses and care for their patients.
Assisting users with Clair from signup through usage. Act as a mediator between product, tech, partner teams, and users. Provide customer service over phone, text, and email as a first line of support.
At Clair, they are on a mission to create financial freedom for America's workers by giving them a digital banking platform.
Develop trusting long-term patient relationships and empower you to do the best work of your career. Conduct holistic assessments to identify conditions, functional status and member values. Support chronic disease management, using motivational interviewing techniques.
Devoted Medical was founded on the belief that if we treat each member like we would our loved ones, we can meaningfully improve healthcare experiences.