Oversee end-to-end project management for home modification installations, coordinating between clinical teams, clients, families, and service providers.
Recruit, onboard, and develop a network of qualified Service Providers, ensuring quality standards and consistent service delivery.
Conduct on-site quality inspections and serve as the primary escalation point for complex technical or client service issues.
Jukebox Health partners with health plans to make homes safer and more accessible for older adults and high-needs populations. They are a fast-growing healthcare services company backed by top venture capital firms.
Own the quality program for AirCover, handling claim reviews at global scale with direct financial exposure.
Establish and optimize quality frameworks aligned with COPC standards, delivering proactive risk narratives.
Lead QA evaluation, root cause analysis, and stakeholder partnerships to drive decision accuracy.
Airbnb is a global hospitality platform that connects hosts with guests for unique stays and experiences. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of inclusion and belonging.
Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.
Serve as the ultimate internal advocate for clients, creating and maintaining delivery schedules and ensuring all deliverables are on-brief and on-time.
Review and provide actionable feedback on editorial, design, and video work before it reaches clients, acting as the gatekeeper for quality.
Collaborate with multiple teams to manage competing priorities, attend client check-ins, and escalate issues quickly and effectively.
Brafton is a leading content marketing firm that creates result-focused strategies and content to drive SEO, social engagement, and leads for clients. We have offices in Boston, London, Toronto, and Sydney, and foster a culture of continuous learning and collaboration across our global teams.
Lead a shift team of support agents to meet SLA targets and manage day-to-day operations.
Conduct ticket audits, assess resolution quality, and implement improvement plans.
Provide mentorship, handle escalations, and screen candidates for technical and soft skills.
This posting describes a contractor role supporting Microsoft clients through M365 administration. The company is a large multinational technology organization with a culture focused on cloud services and enterprise support.
Provide practical advice and guidance across quality assurance, compliance, governance, assessment, moderation, and risk.
Oversee assessment and moderation practices, identifying gaps or risks, and supporting improvement activities.
Contribute to wider quality and risk initiatives and projects to strengthen organisational performance.
Yoobee Colleges is New Zealand's largest Category Two Private Training Establishment, educating 7,000 learners through a collective of industry-leading tertiary education providers in creative, technology, tourism, beauty, and healthcare fields. We foster a diverse and inclusive culture, supporting professional growth with a highly collaborative and supportive team.
Lead technology-enabled quality assurance for contact center and claims operations, including transcript quality and conversation insights.
Drive governance, standards, and continuous improvement for hybrid human-AI quality monitoring workflows.
Translate quality data into actionable insights for Operations, Claims, Training, and Marketing teams.
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of Crum & Forster's Specialty Business Unit, the company offers travel protection plans to consumers and agency partners, committed to dependable coverage and end-to-end satisfaction.
Oversee quality operations across production plants to ensure compliance with FSMA, HACCP, and FDA regulations.
Develop and manage internal audit programs, quality incident reporting, and CAPA processes.
Lead continuous improvement initiatives and provide technical expertise to cultivation and production facilities.
Green Thumb is a leading cannabis company that cultivates, manufactures, and distributes premium cannabis products. They prioritize quality and compliance with a collaborative culture across their production network.
You will own complex software implementations from kickoff to go-live, managing 10-20 concurrent projects.
You will configure client applications using no-code flow builders and conduct quality assurance for regulatory submissions.
You will coordinate cross-functionally and scale implementation operations by developing SOPs and mentoring team members.
Veeva Systems is a mission-driven company and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, it surpassed $3B in revenue in its last fiscal year with extensive growth potential ahead.