The Scaled Operations team is responsible for primarily reactive policy enforcement, quality assurance, appeals processing, data analysis, agent training, model application, and cross-functional safety initiatives. You'll champion your team of operations and safety experts to manage relationships with business process outsourcing partners, partner with product and engineering to develop new tools, work with internal teams to implement operational procedures, act as the front line for escalations from users and internal teams, develop training for stakeholders, and represent our overall Trust & Safety efforts.

Oversee and manage the onboarding process for commercial partners and clients, ensuring a smooth, efficient, and high-quality onboarding experience. The role ensures that all commercial sites are prepared for successful implementation and ongoing operations, requiring a strong background in project management, quality management, or customer relationship management.