Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
Troubleshoot hardware, software, operating system, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.
Provide initial partner support and resolve customer inquiries with top-tier service.
Troubleshoot technical issues across Windows and macOS environments and escalate as needed.
Collaborate with the support team to improve documentation and exceed customer expectations.
Huntress is a cybersecurity company founded by former NSA operators that provides managed security platforms to businesses of all sizes. It secures over 5 million endpoints and is a remote-first, collaborative team focused on making enterprise-grade security accessible.
Develop and maintain high-quality technical documentation for a federal civilian program.
Collaborate with technical teams and subject matter experts to transform complex information into clear, user-friendly content.
Ensure documentation accuracy, consistency, and compliance with standards such as CMMI Level 3 and DoDAF.
The hiring company, a partner of Jobgether, provides knowledge management and documentation services supporting a federal civilian program. It fosters a collaborative, fully remote culture focused on documentation quality, continuous improvement, and professional development.
Lead customer onboarding, implementation, and optimization of cloud-native endpoint management platforms.
Troubleshoot endpoint and patching issues while collaborating with Support, Engineering, and Customer Success teams.
Develop reusable scripts, technical resources, and workflows to enhance service delivery and customer outcomes.
The company provides cloud-native endpoint management solutions that simplify IT operations for organizations. It operates as a fully distributed, remote team focused on collaboration, customer success, and professional growth.
Lead customer onboarding, platform implementation, and ongoing performance reviews to deliver continuous value.
Build Automox policies, device groups, and patching workflows aligned with each customer's operational needs.
Troubleshoot patching and endpoint issues, document findings, and escalate to support and engineering when needed.
Automox is a cloud-native IT operations platform that automates endpoint management, patching, and configuration for modern organizations. It is a fully distributed company trusted by over 2,500 companies and MSPs worldwide, with a collaborative, ownership-driven culture.
Support new business and loan portfolio management for Asset-Based Lending.
Coordinate collateral support, daily advances, and initial loan funding.
Assist with documentation, reporting, and compliance with ABL policies.
Technology Credit Union (Tech CU) offers financial services including asset-based lending. It is a mid-sized credit union with a collaborative culture focused on innovation and performance.
Provide daily administrative and clerical support to maintain an organized office.
Welcome visitors, manage mail, and coordinate office supplies and facility requests.
Assist with Friday lunches, company events, and employee onboarding tasks.
Aperia develops innovative hardware and data analytics solutions for commercial vehicle fleets, including the Halo automatic tire inflator and Halo Connect platform. The company aims to save fleets downtime and reduce environmental impact while bringing the freight industry into the automation age.
Manage day-to-day publication operations for manuscripts and abstracts, serving as primary liaison for authors and writing committees.
Coordinate internal and external review workflows, track submissions, and maintain accurate publication records in COG databases.
Ensure compliance with organizational policies, NIH Public Access requirements, and sponsor expectations; compile grant-related bibliographies.
COG Research Foundation is a California 501(c)(3) fiscal sponsor providing oversight for research programs. It serves the Children's Oncology Group, uniting over 13,500 experts at 220+ institutions worldwide.
Collect and organize information for user manuals, training materials, installation guides, proposals, and reports.
Edit functional descriptions, system specifications, user manuals, and other customer deliverables and documents.
Maintain systems, programming, and operations documentation, procedures, and methods, including a current internal documentation library.
Horizon Industries Limited is an IT and management consulting firm based in the Washington, DC area, providing full-cycle consulting and management support to private and public sectors. Founded in 1996, the company prides itself on a diverse, employee- and family-centric culture.
Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
Participate in shift rotations as part of a 24/7/365 support operation.
Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.
Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.
Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.
Serve as primary escalation point for Tier 2-3 IT support in a fully remote environment.
Troubleshoot Windows/macOS, networking, identity, endpoint management, and security tools.
Collaborate with IT leadership on documentation, process improvement, and long-term fixes.
This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.
Deliver reliable, secure, and effective technology support for a distributed, fully remote workforce.
Manage endpoint management, identity and access administration, and SaaS platforms.
Drive operational improvements through scripting, automation, and AI-assisted tools.
This is a partner company hiring through Jobgether, operating with a fully remote workforce. It focuses on security and IT operations, emphasizing collaboration and employee-centric technology solutions.
Plan, write, and maintain complex product documentation for SiteDocs’ Help Center, including workflows, feature content, and troubleshooting guides.
Collaborate with product managers, engineers, designers, and support to ensure timely, accurate, and scalable documentation.
Help define information architecture, audit existing content, and implement standards and workflows for a scalable documentation program.
GoCanvas, part of the Nemetschek Group, provides software solutions for field service and construction, working with SiteDocs and Bluebeam. The company fosters a people-focused culture that values collaboration, innovation, and continuous improvement.
Perform remote standards and alignment reviews to ensure client compliance.
Maintain and update client documentation and technical knowledge of assigned environments.
Identify technical risks, collaborate with teams, and uphold best practices.
Intelligent Technical Solutions provides managed IT services, helping clients align with technical standards and maintain secure, efficient infrastructure. The company values a strong cultural fit, continuous learning, and employee development.
Lead and evolve a product documentation function, managing a team of four specialists and shaping content strategy.
Collaborate with Product, Engineering, Support, and Marketing to align documentation with releases and customer success.
Integrate AI-assisted authoring and automation while maintaining human oversight and content quality.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It focuses on efficient, objective candidate review and is committed to data privacy and inclusive hiring.
Lead product strategy and execution for HHS digital modernization, from discovery to launch.
Partner with engineers, designers, and stakeholders to translate technical decisions into product outcomes.
Build and own roadmaps, write user stories, and prioritize backlogs for enterprise platforms and applications.
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. They are a growing team of public interest technologists driving a civic movement to reinvent government services.
Research, draft, and edit policy products that turn complex concepts into practical tools for state lawmakers and partners.
Manage the day-to-day operations of the fellows program, including onboarding, tracking progress, and maintaining the ideas library.
Collaborate with partnerships and content teams to disseminate ideas and monitor state policy developments.
The States Forum produces and disseminates state-based policy ideas grounded in American founding ideals to reinvigorate trust in democracy. It is a remote, startup-minded team that works through partnerships, research, and convenings to deliver practical tools for state leaders.
Create and refine CX content ensuring clarity and consistency, maintaining knowledge bases and Salesforce content.
Partner with Product, Marketing, and Legal teams to align content with brand standards and product updates.
Audit content for accuracy, analyze user behavior, and optimize knowledge base search experience.
Roadie is a leading logistics and delivery platform that helps businesses manage complex delivery needs, reaching 97% of U.S. households. With over 310,000 independent drivers and a remote-first culture, Roadie offers a flexible, collaborative environment with strong benefits.
Format, edit, and proofread press releases accurately and efficiently.
Code releases, suggest distribution circuits, and resolve client issues.
Monitor incoming orders, assist clients, and collaborate with sales teams.
Business Wire is the global market leader in press release distribution and regulatory disclosure, helping organizations share market-moving news and multimedia. As a Berkshire Hathaway company, it fosters a collaborative, client-focused culture with a strong emphasis on accuracy and reliability.