Handle and resolve escalated customer inquiries and concerns from hospitals and physician offices.
Act as a leader to team members and provide guidance on complex issues.
Follow up on and collect outstanding guarantor balances through outbound phone contact.
Piedmont Healthcare is a healthcare system providing hospital and physician services. It operates as a large corporate entity focused on revenue cycle management and patient service.
Piedmont Healthcare is a health system providing comprehensive medical services across Georgia. It operates multiple hospitals and employs thousands of healthcare professionals, focusing on patient-centered care and innovation.
Piedmont Healthcare is a healthcare organization providing patient care services across Georgia. It fosters diverse teams, shared purpose, and schedule flexibility, with wellness programs and comprehensive benefits.
Represent PayZen values and deliver empathetic service in every patient and provider interaction.
Handle inbound and outbound calls and emails covering billing issues, account questions, and payment plan enrollment.
Educate patients on digital payment options and collaborate with providers to resolve payment plan issues.
We are on a mission to bring financial health to healthcare, improving access and affordability for patients while reducing administrative complexity for providers. Backed by leading VCs, we serve a rapidly growing number of health systems and hospitals.
Process credit card payments and document call details, account inquiries, and actions taken.
Deliver friendly, professional service while handling sensitive billing questions.
Five Star Solutions provides customer service and medical billing support, helping patients navigate their billing questions with care. The company values diversity and is committed to a professional, diverse workforce, offering equal opportunity employment.
Manage complete financial clearance for assigned patients before scheduled appointments, including registration, insurance verification, and benefits confirmation.
Calculate patient liability and collect deposits, co-pays, deductibles, and outstanding balances while referring uninsured patients to financial counselors.
Secure PCP referrals and insurance authorizations, coordinate peer-to-peer reviews when needed, and maintain knowledge of commercial, managed care, and governmental plans.
VCU Health is an academic medical center and comprehensive health system delivering patient care, research, and education, with a Level I trauma center and a children's hospital. It has more than 800 physicians and a culture focused on discovery, collaboration, and relentless improvement.
Respond to patient inquiries regarding healthcare accounts receivables across an integrated delivery system.
Communicate effectively with patients, colleagues, providers, and operational staff.
Work independently in a high-volume billing call center to efficiently resolve billing and payment issues.
We are an academic health system providing a comprehensive continuum of care, including primary and preventive services, specialty care, virtual care, pharmacy, and health insurance. With 12 hospitals and hundreds of ambulatory locations across Michigan, we are headquartered in Detroit and committed to innovation, research, education, and community impact.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Answer 40-50 inbound calls per day and provide excellent customer service.
Take payments, update demographics, provide claim status, and explain copays/deductibles.
Meet productivity and KPI metrics while handling patient inquiries.
Integrated Dermatology is a leading national dermatology practice that acquires and partners with practices across the US. The culture is filled with hard-working, dynamic individuals collaborating to ensure success for partner dermatologists.
Contacts insurance companies to determine pre-certification, pre-authorization, and medical necessity requirements for complex outpatient services.
Obtains pre-certification or pre-authorization prior to scheduled procedures and notifies payers of admittance when required.
Liaises with physicians and office staff to collect additional demographic, insurance, or clinical information.
Piedmont Healthcare is a healthcare system delivering comprehensive medical services across Georgia. It fosters a culture of diverse teams, shared purpose, and schedule flexibility, supported by wellness programs and total rewards.
Monitor billing errors and claim/line item rejections to ensure accurate processing.
Provide initial training in central business office duties and support progression to higher-level representative roles.
Piedmont Healthcare is a healthcare system providing comprehensive medical services in Georgia. It operates a large network of hospitals and employs a substantial workforce focused on patient care and operational excellence.
Conducts administrative and scripted clinical intake calls, providing quality customer service to providers and staff.
Collects confidential information with highest standards, maintains documentation, and supports clinical review processes.
Adheres to HIPAA, state, and federal regulations, participates in quality initiatives, and meets key performance indicators.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries. With global headquarters across four continents, operations in 13 countries, and more than 66,000 employees, the company combines scale, expertise, and execution to deliver sustainable outcomes.
Serve as a patient advocate and multi-tasker handling all key functions of physician billing revenue cycle.
Maintain productivity above department average with quality and accuracy consistently above 90%.
Perform core and advanced revenue cycle duties including billing, claims, insurance follow-up, denial management, and system support.
Piedmont Healthcare is a healthcare organization dedicated to patient-centered care and medical services. They emphasize values of compassion, commitment, service, excellence, and balance, fostering a culture of high performance and teamwork.
Serve as the initial point of contact for patients, coordinating new patient scheduling and access to OHSU Ambulatory Clinics.
Verify patient demographic and insurance information, create medical records, and manage referrals in Epic.
Handle high-volume phone calls, triage inquiries, and monitor work queues to ensure efficient scheduling and patient satisfaction.
OHSU is a prominent academic medical center in Oregon, dedicated to health care, education, and research. It is a large, collaborative organization with a diverse workforce and a focus on patient-centered care.
Respond to patient inquiries via phone, email, and SMS with compassionate support.
Resolve routine patient questions on account access, appointment scheduling, test kits, eligibility, and services.
Document interactions and escalate complex or urgent concerns to appropriate teams.
Color Health operates the nation's first Virtual Cancer Clinic, delivering physician-led cancer care across all 50 states. It uses technology-driven, patient-centric solutions to transform how employers, unions, health plans, and governments address cancer.
Provides tier 1 phone support for clinical and technical questions from workforce members.
Manages incident lifecycle including logging, analyzing, resolving, and following up on application issues.
Performs advanced technical duties for enterprise system monitoring and computer operations.
Piedmont Healthcare is a healthcare system providing medical services to communities. The organization emphasizes a supportive culture focused on employee success, wellness, and comprehensive benefits.