Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Guide patients through onboarding for at-home sleep testing and oral appliance treatment with a caseload of 100+.
Serve as primary contact, managing proactive outreach, inbound support, and documentation via phone, SMS, and email.
Collaborate with teams to resolve issues, handle sensitive concerns, and protect patient privacy.
The hiring partner provides at-home sleep testing and oral appliance treatment, focusing on patient-centered care. It is a structured, high-volume environment that values empathy, accuracy, and privacy, with a supportive contractor community.
Provide support through inbound call handling, verifying caller identity, and assisting patients with refund initiative inquiries.
Respond to patient inquiries using approved scripts and workflows, accurately documenting interactions in designated systems.
Work in a fast-paced, structured environment with no outbound calling, sales, or payment collection, focusing on delivering a positive customer experience.
Savista is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. With a highly trained workforce and clients across the US, they foster a supportive, inclusive culture where colleagues are empowered to make a meaningful impact.
Serve as first point of contact for patient and customer inquiries, resolve issues.
Schedule appointments, verify insurance, and maintain records.
Coordinate with clinical teams, route urgent calls, and support navigation.
A patient-focused healthcare organization dedicated to simplifying access to care. The team provides comprehensive training and development in a supportive, fast-paced culture.
Provide world-class customer support to patients and advocates via phone, email, and chat.
Troubleshoot and resolve client inquiries with empathy and creative problem-solving.
Gather and track feedback to improve the Solace platform and client experience.
Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.
Serve as a primary point of contact for member inquiries through phone, chat, and other channels, providing compassionate and efficient support.
Coordinate complex scheduling, care workflows, and urgent requests while partnering with clinical providers and operations teams.
Build trust through empathetic communication, accurate documentation, and thoughtful problem solving to ensure a seamless care experience.
Tia is building a new model for women's healthcare that integrates primary care, gynecology, mental health, dermatology, and wellness across in-person and virtual settings. The company is a Series D venture-backed organization trusted by over 120,000 women across four markets, with a culture focused on excellence and continuous improvement.
You will serve as a primary point of contact and trusted advocate for patients navigating cancer screening, abnormal results, active treatment, and survivorship.
You will coordinate all aspects of patient care, including referrals, appointments, insurance benefits, and follow-ups.
You will build meaningful patient relationships, remove barriers to care, and help patients stay informed and empowered.
Color Health provides physician-led multidisciplinary cancer care through a virtual clinic, spanning screening, diagnosis, treatment support, and survivorship. It is a growing health technology company with a startup culture focused on empathy, innovation, and closing cancer care gaps.
Provide outstanding customer service to families over the phone.
Accurately enter patient registration information and schedule initial appointments.
Coordinate information between referring physicians, insurance companies, and treatment clinics.
Cranial Technologies is the only company in the world dedicated to researching and treating plagiocephaly, commonly known as flat head syndrome. With over 500,000 babies successfully treated, we are the leader in pediatric cranial shaping orthoses and a rapidly growing team.
Serve as the primary contact for students and families via email and phone, showing empathy and professionalism.
Investigate and resolve student concerns, collaborating with internal teams to deliver timely outcomes.
Coordinate onboarding, maintain records, and proactively check in to ensure student satisfaction.
MedSchoolCoach provides personalized advising, tutoring, and support for students pursuing medical education. The company maintains a compassionate, collaborative culture focused on student success and exceptional service.
Handle inbound calls and chats about benefit amounts, plan benefits, and claims.
Resolve member issues with empathy, accuracy, and a positive attitude.
Build rapport by listening carefully and meeting members where they are.
Sidecar Health is redefining health insurance by making excellent healthcare affordable and accessible for everyone. They are a mission-driven startup with a diverse team of professionals from tech, policy, and healthcare backgrounds.
Provide comprehensive customer contact by answering incoming calls, acquiring orders, and routing them to appropriate service sites.
Resolve product or service problems by clarifying complaints, troubleshooting, and following up to ensure resolution.
Identify customer needs and opportunities to cross-sell additional products, routing service leads to Inside Sales specialists.
Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. More than 7,000 hospitals and health systems rely on our nationwide network to reduce costs and free clinicians to care for patients.
Provide accurate admissions information and conduct virtual interviews with prospective students.
Manage outreach via phone, text, and email to schedule appointments and follow up.
Maintain detailed records in the CRM and collaborate with campus admissions teams.
This educational institution operates multiple campuses across the United States and focuses on student recruitment and enrollment. It maintains a remote, customer-focused team with a professional and collaborative culture.
Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.
Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.
Manage a high volume of inbound calls and guide prospective customers through the loan application process.
Follow up with customers to encourage application completion and maintain accurate account records.
Deliver exceptional customer service with clear, professional, and empathetic communication.
Enova International is a financial technology company providing online financial services through AI and machine learning to create accessible credit for non-prime consumers and businesses. It is a values-driven organization focused on inclusion, culture, and employee development.
Resolve complex issues impacting providers and members as a subject matter expert.
Manage a queue of assigned cases and communicate via calls, messages, and email.
Collaborate with production teams to improve the member and provider experience.
Oscar is a health insurance company built around a full stack technology platform and a focus on serving members. Founded in 2012, it fosters an inclusive culture where employees feel connected across remote work.
Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers with prescription benefits, billing, and coverage questions.
Research and resolve issues using multiple complex computer systems while documenting interactions.
Deliver a positive customer experience, striving for first-call resolution and meeting quality and productivity goals.
Ibex is a global provider of customer experience solutions, supporting clients with customer service and back-office operations. It offers a supportive, team-focused culture with paid training, career growth opportunities, and remote work options.
Serve as the first point of contact for patients, managing incoming calls with professionalism and compassion.
Conduct phone-based assessments to gather medical history, symptoms, and urgency of patient concerns.
Guide patients to the appropriate level of care and relay messages between patients and healthcare teams.
Curana Health is a national leader in value-based care for senior living communities and skilled nursing facilities. Founded in 2021, it serves 200,000+ seniors in 1,500+ communities across 32 states with over 1,000 clinicians.
Represent PayZen values and deliver empathetic service in every patient and provider interaction.
Handle inbound and outbound calls and emails covering billing issues, account questions, and payment plan enrollment.
Educate patients on digital payment options and collaborate with providers to resolve payment plan issues.
We are on a mission to bring financial health to healthcare, improving access and affordability for patients while reducing administrative complexity for providers. Backed by leading VCs, we serve a rapidly growing number of health systems and hospitals.
Support clients and providers across live chat, messaging, and phone with empathy and professionalism
Solve complex issues around insurance, billing, and platform navigation while balancing quality and efficiency
Collaborate with teammates to identify recurring challenges and improve the support experience
Grow Therapy is a mental health platform that connects providers, insurance payors, and patients through a three-sided marketplace. Backed by over $328M in funding and a $3B valuation, the company fosters an ambitious, kind, and ownership-driven culture focused on making care accessible.