Source Job

• Conduct structured outreach to patients and caregivers throughout the treatment journey, providing program-approved education and support.
• Identify barriers to treatment initiation and adherence, develop practical strategies, and escalate clinical or safety concerns as needed.
• Accurately document interactions and outcomes while managing an assigned caseload and collaborating with case management teams.

We provide patient support programs that deliver individualized clinical education, treatment-support services, and care coordination to patients and caregivers. Our culture is supportive, dedicated, and teamwork-driven, and we are proud of our relentless focus on improving the lives of the patients we support.

• Serve as a primary point of contact for member inquiries through phone, chat, and other channels, providing compassionate and efficient support.
• Coordinate complex scheduling, care workflows, and urgent requests while partnering with clinical providers and operations teams.
• Build trust through empathetic communication, accurate documentation, and thoughtful problem solving to ensure a seamless care experience.

Tia is building a new model for women's healthcare that integrates primary care, gynecology, mental health, dermatology, and wellness across in-person and virtual settings. The company is a Series D venture-backed organization trusted by over 120,000 women across four markets, with a culture focused on excellence and continuous improvement.

• Connect with eligible patients through inbound calls, outbound outreach, and AI-assisted tools.
• Serve as the main point of contact, coordinating with physicians, PTs, and health coaches.
• Maintain organized documentation and use motivational interviewing to support patient engagement.

Protera Health is a fast-growing digital health company reimagining musculoskeletal care. Founded by orthopedic surgeons, we combine technology and personalized human support; our multidisciplinary virtual care team treats patients like family.

• Educate cancer patients and families about diagnosis, treatment options, and concerns.
• Collaborate with researchers to deliver tailored information and guide patients to excellent care.
• Address barriers to care including scheduling, insurance coordination, and record transfers.

CancerNavigator is an early-stage healthcare company dedicated to supporting cancer patients in their hour of need. They offer a white-glove, end-to-end cancer support service, working with health plans to provide 1-1 support through Oncology Certified Nurses.

• Provide empathetic, high-touch support to patients by answering non-clinical questions and guiding them through their care experience.
• Support providers with administrative tasks in the Care Center, triaging and resolving patient messages accurately and efficiently.
• Partner with clinical, pharmacy, insurance, and operations teams to navigate complex patient situations and deliver clear next steps.

Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services to help patients achieve their health goals. Since 2017, Ro has served millions of patients across the US and is consistently recognized as a top workplace in healthcare, earning honors from Fortune, Great Place to Work, and PEOPLE.

• Manage a portfolio of clients, providing education, advocacy, and care coordination.
• Conduct clinical intakes via email or phone to assess needs and guide next steps.
• Collaborate with internal teams and support triage for new patients.

Private Health Management guides patients and families through serious medical care as an independent advocate. A remote company with employees across the US, it focuses on better outcomes through expert coordination and compassionate support.

• Respond to patient inquiries via phone, email, and SMS with compassionate support.
• Resolve routine patient questions on account access, appointment scheduling, test kits, eligibility, and services.
• Document interactions and escalate complex or urgent concerns to appropriate teams.

Color Health operates the nation's first Virtual Cancer Clinic, delivering physician-led cancer care across all 50 states. It uses technology-driven, patient-centric solutions to transform how employers, unions, health plans, and governments address cancer.

• Serve as the first point of contact for patients, managing incoming calls with professionalism and compassion.
• Conduct phone-based assessments to gather medical history, symptoms, and urgency of patient concerns.
• Guide patients to the appropriate level of care and relay messages between patients and healthcare teams.

Curana Health is a national leader in value-based care for senior living communities and skilled nursing facilities. Founded in 2021, it serves 200,000+ seniors in 1,500+ communities across 32 states with over 1,000 clinicians.

• Support Sana members in navigating the healthcare system and accessing affordable, high-quality care.
• Coordinate referrals, answer member questions, and resolve barriers to care.
• Collaborate with Care Navigators, providers, and internal teams to ensure a seamless member experience.

Sana is a health plan solution for small and midsize businesses, designed around integrated primary care service Sana Care. The company is remote-first with a fully distributed team across the U.S., valuing curiosity, ownership, and speed.

• Build trusting relationships with Medicare patients and guide them through their care journey remotely.
• Develop comprehensive patient care plans that address social determinants of health like food, transportation, and home support.
• Coordinate with providers, conduct weekly follow-ups, and connect patients to community resources.

Aviator Health is on a mission to transform how families navigate the healthcare system by providing every senior citizen with a personal healthcare assistant. The company connects patients with dedicated advocates to coordinate care and reduce the complexity of managing chronic illness.

• Serve as the primary point of contact for prospective clients and referral partners, engaging with warmth and structure.
• Conduct structured screenings, verify insurance benefits, and educate clients on PHP and IOP programs.
• Own the admissions funnel, follow up reliably, and ensure every interaction ends with a clear next step.

Guidelight Health is a behavioral healthcare company delivering PHP and IOP services to transform lives. We are a newly launched organization building a passionate, forward-thinking team to redefine mental health care.

• Conduct high-volume outreach to oncologists, PIs, and research coordinators regarding trial-eligible patients and facilitate referral workflows.
• Perform rigorous clinical reviews of patient molecular data against trial inclusion/exclusion criteria using AI-enabled matching platforms.
• Provide empathetic education to patients about clinical trial opportunities and maintain meticulous documentation of all activities.

Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for the work and each other.

• Schedule patient appointments for specified practice groups and multiple locations.
• Perform new patient registration and update registration and insurance information.
• Respond to telephone inquiries with professionalism and care, advocating for callers' needs.

Henry Ford Health partners with millions of people on their health journey, offering a full continuum of services from primary and preventative care to complex specialty care, health insurance, virtual care, and more. We are one of the nation's most respected academic medical centers, with 13 hospitals and hundreds of ambulatory care locations across Michigan, fostering a collaborative and mission-driven culture.

• Support the development and execution of patient engagement and advocacy strategies for ivonescimab across oncology indications.
• Collaborate cross-functionally to integrate patient insights into clinical development, Medical Affairs, and commercialization planning.
• Engage with patient advocacy organizations and external stakeholders to address disease burden and educational gaps.

Summit Therapeutics Inc. is a biopharmaceutical oncology company focused on improving quality of life and addressing serious unmet medical needs. The company is building a global team of world-class professionals driven by core values of integrity, collaboration, and commitment to people, with multiple Phase 3 clinical studies underway.

• Serve as a vital clinical resource for cancer patients and their care networks via phone, email, and video.
• Conduct comprehensive clinical assessments, coordinate care, and manage escalations across the oncology continuum.
• Collaborate with nurse leaders, payers, and providers to deliver high-quality, value-based cancer care.

Thyme Care is a cancer care navigation company enabling value-based cancer care and transforming the patient experience. It is building a diverse, mission-driven team of problem solvers dedicated to reshaping healthcare.

• Conduct comprehensive member needs assessments and coordinate care plans, referrals, and follow-up activities with payer care management teams.
• Build trusted relationships with members through compassionate, culturally responsive communication and motivational techniques.
• Perform outreach by phone, text, and email while maintaining accurate documentation and escalating high-risk concerns when needed.

Mae Health improves maternal health outcomes by helping mothers, babies, and families access compassionate, culturally responsive healthcare and community-based support. The company builds a talent pool of qualified Care Coordinators to support members across Medicaid health plan partnerships, with a culture rooted in solution-oriented, curious, mission-connected, and data-driven values.

• Take inbound calls from patients, providers, and members, handling everything from routine questions to emergent situations.
• Support members with insurance needs, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations.
• Provide 24/7 Triage Support and assign priority for a Registered Nurse to deliver health advice.

Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to deliver positive healthcare experiences and improve outcomes. For over 30 years, the company has combined clinical expertise with data-driven technology, fostering a collaborative and innovative culture that empowers growth through trust, opportunity, and accountability.

• Conduct patient screening calls and serve as the first point of contact for mental health and brain health services.
• Coordinate care by scheduling appointments, navigating insurance coverage, and documenting interactions in EHR.
• Collaborate with clinicians and care teams to support treatment planning, discharge, and patient follow-up.

Salma Health is transforming mental and neurological brain healthcare into a comprehensive, end-to-end system. We are a dedicated team working in a fast-paced, evolving clinical setting to deliver coordinated, compassionate care.

• Conduct telephonic outreach to enroll patients and serve as their primary point of contact.
• Coordinate care plans and collaborate with the interdisciplinary team to address patient needs.
• Connect patients to community resources addressing social determinants of health.

Evergreen Nephrology partners with nephrologists to transform kidney care through a person-centered, holistic, and comprehensive approach. They are a dedicated interdisciplinary team focused on improving outcomes and quality of life for patients living with kidney disease.

• Supervise and coach the Outreach & Engagement team to drive patient enrollment and engagement.
• Manage daily outreach operations, technology tools, and compliance with HIPAA and TCPA.
• Collaborate with clinical, partner success, and oncology clinics to improve care coordination and outcomes.

Colla Health provides behavioral healthcare to cancer patients as an extension of their medical treatment. The company is a venture-backed startup building a world-class team of clinicians, technologists, and healthcare operations builders passionate about improving patients' quality of life.