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US

  • Schedule patient appointments for specified practice groups and multiple locations.
  • Perform new patient registration and update registration and insurance information.
  • Respond to telephone inquiries with professionalism and care, advocating for callers' needs.

Customer Service Microsoft Office Communication Listening Multi-tasking

19 jobs similar to Contact Center Advocate I

Jobs ranked by similarity.

US

  • Manage inbound patient inquiries via phone, email, and web forms.
  • Provide program information, discuss insurance and finances, and route inquiries to appropriate departments.
  • Schedule patient screenings, resolve requests, and encourage families to move forward with admissions.

Equip is a virtual, evidence-based eating disorder treatment program providing dedicated care teams to patients. Founded in 2019, the fully virtual company is recognized for its passionate, diverse culture and has served thousands of patients.

$20–$25/hr
US

  • Make outbound and inbound calls to Medicare patients, explaining how our care works and booking their first doctor visit.
  • Meet a daily target of 15 activations, documenting every conversation in our platform and flagging urgent needs.
  • Work remotely 20–40 hours per week, Monday–Friday, with consistent blocks between 9 a.m. and 7 p.m. ET.

Mira Mace helps Medicare patients navigate the healthcare system with clarity and confidence, pairing people-centered navigation with technology. We are a venture-backed startup where advocates cut through insurance denials, medication costs, and paperwork so patients get the care they need without fighting alone.

US

  • Manage patient intake processes by scheduling, rescheduling, and canceling appointments.
  • Verify and update patient demographics, insurance eligibility, and collect payments.
  • Process referrals and authorizations while responding to patient inquiries with professional communication.

A comprehensive healthcare network serving the Puget Sound region with a full spectrum of health care services, from routine wellness to complex disease management. It includes 10 hospitals and nearly 300 care sites, fostering a culture of compassionate care and shared purpose.

  • Serve as the initial point of contact for patients, handling scheduling and phone inquiries.
  • Use EPIC system to schedule, reschedule, and cancel appointments efficiently.
  • Provide exceptional customer service, resolving patient complaints and ensuring positive experiences.

CommUnityCare Health Centers provides patient-centered care to communities, focusing on coordination and access. They emphasize diversity, collaboration, and a supportive work culture for staff.

$50,000–$50,000/yr
US

  • Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
  • Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
  • Track data and trends from support interactions to improve processes and serve as the voice of the patient.

Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.

US

  • Provide warm client interactions, manage phone triage, and schedule/reschedule appointments.
  • Collect insurance information, verify benefits, and manage copays and payment balances.
  • Answer client questions and stay organized in a fast-paced, collaborative environment.

Diana Health is a network of modern women's health practices partnering with hospitals to reimagine maternity and women's healthcare. Our interdisciplinary team shares a commitment to transform women's health and fosters a collaborative, growth-oriented culture.

$19–$28/hr
US

  • Responsible for the organized flow of patients throughout the department by accurately inputting surgical procedures and preference cards.
  • Acts as the key contact within the department for coordinating the admission process and scheduling surgical procedures.
  • Handles a high volume of incoming and outgoing communication from the unit while providing excellent customer service.

Virtua Health is a health system devoted to building a healthier community, offering wellness, prevention, and life-changing care. It employs over 14,000 colleagues, including more than 2,850 doctors and advanced practitioners, and is a Magnet-recognized system ranked by U.S. News and World Report.

US

  • Serve as the first point of contact, greeting patients and handling inbound calls.
  • Verify insurance, update demographics, and register patients in EMR (EPIC).
  • Document patient concerns, triage messages, and escalate emergent issues promptly.

U.S. Urology Partners provides urology and specialty services, including surgery and cancer treatment. It has over 50 offices across the East Coast and Midwest, with values of compassion, collaboration, respect, and accountability.

Global

  • Handle high-volume inbound and outbound calls in a fast-paced insurance environment.
  • Schedule, confirm, reschedule, and cancel medical appointments with clear, compassionate communication.
  • Document call outcomes accurately and meet daily call volume, quality, and productivity expectations.

This company operates in a fast-paced, insurance-related environment, connecting patients with medical appointment scheduling and support. It is a remote-first organization that emphasizes professional development, offering training, team support, and international client exposure.

US

  • Conduct outbound calls to members to schedule Annual Wellness Visits, preventive screenings, and primary care consultations.
  • Educate members about available healthcare benefits and the importance of completing recommended visits.
  • Coordinate with provider offices and internal teams to secure appointment availability and maintain accurate documentation.

This company provides population health and care coordination programs, helping members access preventive and primary care services. The team operates as a remote, performance-driven call-center environment focused on member outreach and appointment scheduling.

$20–$25/hr
US

  • Answer calls from new patients and call back signups quickly to set the tone for care.
  • Listen empathetically, learn about patient health and goals, and explain Mira Mace's services in plain language.
  • Confirm Medicare coverage, book first doctor visits, and follow up persistently while documenting accurately.

Mira Mace is a venture-backed company helping Medicare patients navigate healthcare with clarity and confidence. They are a small, mission-driven team focused on technology and patient-centered care.

US

  • Conduct high-volume outbound calls to schedule patients for services like mammograms, bone density screenings, and primary care visits.
  • Coordinate care end-to-end and connect patients to community resources addressing social determinants of health barriers.
  • Manage multiple workflows with accurate documentation and collaborate across teams to ensure seamless patient experiences.

Sprinter Health is building the clinical and technological infrastructure to expand access to healthcare by delivering care at home powered by technology. They are a rapidly growing team backed by prominent VCs and led by former executives from Google, Facebook, LabCorp, and Disney, with a culture that values flexibility, humility, and humor.

US

  • Provides senior-level support for referral processing and new patient scheduling workflows, including training and quality reviews.
  • Coordinates personnel operations by assisting with new employee checklists, orientation, and non-disciplinary coaching.
  • Supports administrative functions and customer service, including coverage during high-volume periods and escalations.

OHSU is Oregon's only public academic health center, providing patient care, groundbreaking research, and training the next generation of health care professionals. As Portland's largest employer, we offer opportunities to learn and advance across a system of hospitals and clinics.

US

  • Serve as the first point of contact for patients, scheduling appointments and coordinating referrals.
  • Verify insurance and demographic information, ensuring accuracy and compliance.
  • Document interactions in electronic medical records and escalate complex issues appropriately.

This role is posted on behalf of a partner company, and managed through Jobgether's AI-powered matching process. The company is a healthcare support provider that values compassion and efficiency in patient access services.

US

  • Act as first point of contact for patients, addressing inquiries, scheduling appointments, and verifying information.
  • Update electronic health records accurately and handle patient complaints professionally.
  • Collaborate with medical professionals and maintain cohesive physician schedules.

EyeSouth Partners is a leading physician-founded eye care organization building a premier network of clinical excellence across the nation. With 70+ affiliated practices and 400+ doctors, they focus on physician partnership and patient-first care.

US 5w PTO

  • Resolve patient and insurance issues by taking phone calls, answering voicemails, and working with walk-in patients.
  • Verify account balances, process payments and refunds, and fully document account activity in the patient accounting system.
  • Collaborate with team members for account resolution and handle 95% of calls in the Customer Service Call Center queue.

Vail Health is a mountain healthcare system in Vail, Colorado, with a state-of-the-art 56-bed hospital. It focuses on exceptional patient care and offers a supportive culture with comprehensive benefits.

US

  • Act as the first point of contact for inbound calls, meeting service level targets and escalating clinical red flags per protocol.
  • Own direct referrals end to end, completing intake and documentation before handing off to the outreach team.
  • Work Monday-Friday 8:30-5pm EST with occasional evenings/weekends; bilingual English/Spanish required.

Vynca provides comprehensive care for individuals with complex needs, with a mission to deliver more quality days at home. It is a close-knit, mission-driven team guided by values of Excellence, Compassion, Curiosity, and Integrity.

US

  • Educate patients about eligible healthcare services and directly schedule them with the provider team.
  • Build trust-based relationships with patients, empathetically presenting Strive's care model and addressing inquiries and objections.
  • Handle high call volumes in a remote contact center, meeting daily performance metrics and quality standards.

Strive Health is on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. They are a dedicated team of passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

US

  • Conduct high-volume inbound and outbound patient outreach to educate, engage, and enroll eligible patients.
  • Explain the value of care management programs and build rapport to address questions and enrollment objections.
  • Document patient interactions accurately and collaborate with care teams to ensure continuity of care.

Jaan Health is an AI-based care management company that helps healthcare providers deliver proactive care through its Phamily platform. It is a fast-growing, early-stage company with a smart, humble, and collaborative team focused on improving healthcare.