Source Job

• Manage and scale the team: Hire, coach, and develop a high-performing team of CC specialists.
• Drive data-led improvements: Track team metrics and lead root cause investigations into customer and support data.
• Lead the CC Partnership Support Program, collaborating closely with Partnership and Ops teams to ensure strong CX metrics and scalability in partnership support.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. The team works tirelessly on ambitious problems, asynchronously, around the world.

Lead the LAC Client Success Team by hiring, mentoring, and managing Client Success Managers. Drive Client Outcomes & Product Adoption, ensuring clients onboard effectively and adopt Pismo’s solutions. Champion Client Advocacy by building strong executive relationships and promoting client success stories.

Pismo, founded in 2016, provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build solutions.

• Lead and develop a team of Project Managers, ensuring strong project execution and clear communication.
• Build and refine standardized project delivery processes and workflows to drive consistency.
• Evaluate and optimize the use of systems like ServiceNow for project tracking and reporting.

Coretelligent, founded in 2006, provides managed IT solutions, specializing in cybersecurity and cloud services. They cater to industries like finance, life sciences, and technology, and have a presence across the U.S., emphasizing a culture that values its employees and offers career growth.

Support Penn Mutual's legal and investigative functions. Handle litigation matters and manage outside counsel. Conduct reviews and investigations, manage regulatory exams and inquiries, and support privacy functions.

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals.

• Drive Technical Automation & Integration to build bridges between content systems an product development environments.
• Manage and scale our Localization approach by Championing and implementing features that boost efficiency.
• Strengthen content quality and efficiency; lead and collaborate with Designers to build and maintain guidelines, tone of voice, and glossary.

Docplanner empowers patients by giving them access to leave and read reviews about their visit and provides doctors with the technology to manage bookings easily and save time. They are leaders in 13 countries with over 2,500 employees all over the globe.

Lead all quality assurance and control initiatives for our brand implementation business, focusing on exterior signage and interior branding. Drive continuous improvement across design, fabrication, and field operations, ensuring the highest standards of craftsmanship and compliance. Champion a culture of quality excellence and customer satisfaction throughout the organization.

Stratus is the market leader in brand implementation and maintenance, transforming how national brands connect with their customers.

• Contribute to analyses and presentations using NIQ’s full suite of US-based and global datasets and analytical models.
• Serve as a key contributor to due diligence projects by pulling, cutting, and interpreting NIQ’s proprietary data.
• Collaborate with data scientists, analytical experts and thought leaders across the organization to inform strategic recommendations.

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

• Secure top restaurant brands in each Affordable Meals market through high-touch, consultative sales engagements
• Inform and refine how we sell at scale—what works, where, and how the model evolves across markets
• Collaborate closely with outside account management and internal teams to support key merchant relationships

DoorDash's mission is to empower local economies. They are a technology and logistics company that started with door-to-door delivery.

• Act as a trusted advisor to business leaders on talent strategy and organizational design.
• Implement performance management processes and coach managers on employee relations.
• Develop workforce plans aligned with business strategy, ensuring coordinated talent acquisition.

PLOS is a nonprofit organization dedicated to driving open science forward with measurable change in research publishing, policy, and practice. They foster a future where science is open to all, supported by a skilled global team and a diverse international community.

Prepare and send client agreements via DocuSign; maintain a log of sent, signed, and pending contracts. Create and send invoices in QuickBooks Online; track payments, send reminders, maintain records; provide weekly invoice and payment reports. Enter client and project information into PipeDrive or similar CRM; keep CRM updated with contract, payment, and follow-up statuses.

• Define and drive strategy for infrastructure and developer productivity.
• Partner with engineering leadership to shape technical roadmaps.
• Lead and mentor product managers within Infrastructure and Developer experience.

Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company built on trust, transparency, and a whole lot of creativity. They empower teams to design, launch, and optimize for the web without barriers.

• Design, develop, and evolve cloud infrastructure, driving improvements.
• Contribute to infrastructure initiatives such as containerization and data services.
• Help modernize and standardize platform patterns to simplify development.

Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care for every person, offering personalized virtual and in-person care.

• Define and execute marketing strategies for user acquisition and growth.
• Analyze player and performance data to inform creative decisions.
• Guide creative direction to support growth objectives.

Jobgether helps partner companies find matching candidates for posted positions. They use an AI-powered system and share shortlisted candidates directly with the hiring company.

• Design and build intuitive SDKs, libraries, APIs, and tooling.
• Translate feedback into tooling improvements, error messaging, onboarding flows, and reference examples.
• Collaborate with Product to influence roadmap decisions with real usage and pain-point insights.

• Support merchant onboarding and ongoing portfolio monitoring through data analysis, modeling and automation workflows.
• Detect and monitor fraud across the network, responding quickly to emerging risks.
• Partner cross-functionally to translate risk requirements into data-driven strategies

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company with employees working almost anywhere within the country of employment and they value their employees.

• Manage and mentor a team of engineers, promoting a collaborative and high-performance culture
• Guide technical decision-making and collaborate with product teams to ensure alignment with business objectives
• Grow the team by recruiting top engineering talent and supporting their professional development

Jobgether is a platform that helps connect candidates with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.

• Identify areas of risk and takes steps to prevent customer or revenue churn.
• Work closely with Sales Teams to define and execute product adoption and customer retention plans.
• Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Provide direct patient care through evaluation, management, and treatment of maternal mental health patients.
• Commit on a PRN basis approximately 4-5 hours per month.
• Experience and familiarity with medical evaluation and medication management including SSRIs, SNRIs, and related pharmacologic therapies.

Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. Their holistic clinical model combines specialized therapy, peer support, and medication management.

• Ensure consumer contact follow-ups are conducted using appropriate questions as required
• Review adverse events to determine if they are potentially serious and escalate accordingly
• Track and trend adverse events on a monthly and quarterly basis

Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. They embrace individuality and differences and empower themselves and others with their passion for wellness and innovation.