Responsible for ensuring total customer satisfaction within the Werfen installed base, performing installations, validations, and training on analyzers.
Provides ongoing clinical support, customer education, and consulting on regulatory requirements and compliance.
Identifies opportunities to grow revenue and may assist Sales with lead generation through pre- and post-sales support.
Provide technical, clinical, and educational support for cardiac rhythm management systems to healthcare teams.
Support physicians during clinical procedures, manage inventory, and complete patient documentation.
Collaborate with sales teams to understand customer needs and drive adoption of medical technologies.
The company partners with healthcare organizations to provide clinical support and talent matching for medical technology roles. They use AI-powered processes to connect candidates with hiring companies, emphasizing efficiency and objectivity.
Coordinate and deliver objective-based MR training and education support to customers, driving sales growth and customer satisfaction.
Act as a subject matter expert, providing clinical and technical guidance to internal teams and maintaining customer relationships.
Travel extensively within the Northeast US territory, supporting pre-sale through post-implementation needs.
GE Healthcare is a leading global medical technology and digital solutions innovator dedicated to improving lives. As a large organization, we foster an environment where every voice makes a difference and every difference builds a healthier world.
Provide procedural support to new robotic system sites to promote safety and effective progression.
Offer expert clinical product and technical assistance to physicians and clinical staff on Intuitive equipment during procedures.
Collaborate with US Clinical Applications Engineering and development teams to support new users and share best practices.
Intuitive is a pioneer and market leader in robotic-assisted surgery, dedicated to advancing minimally invasive care through intelligent technology. The company has been built by a diverse team of passionate individuals committed to making a difference, fostering an inclusive culture focused on growth and mutual respect.
Perform scheduled maintenance, troubleshooting, and repairs on Intuitive products within an assigned territory.
Coordinate system installations and ensure compliance with O.R. protocol and HIPAA standards.
Complete administrative duties including inventory, field activity reports, and expense reports in prescribed timeframes.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, developing technologies like the da Vinci surgical system. The company employs engineers, clinicians, and innovators united by a purpose to make surgery smarter, safer, and more human.
Work closely with the Clinical Sales Manager to become a da Vinci Surgery technical and sales expert across all primary surgical specialties.
Lead product demonstrations, in-services, and sales activities to maximize utilization of installed da Vinci Surgical Systems in the assigned territory.
Support the surgical team by providing guidance, insight, and training on the use of the da Vinci Surgical System.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, transforming how care is delivered for millions of patients worldwide. They are a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Provide remote support via phone and screen sharing for Oncology and Surgery products
Document all remote support actions in Salesforce and maintain customer communication
Independently troubleshoot clinical issues and meet qualitative and quantitative targets
Brainlab revolutionized digital medical technology with software for radiosurgery and surgical navigation. Today, we employ over 2,000 people in 25 locations worldwide, fostering close-knit teams of talented, curious, and authentic people working together toward a common goal.
Collaborate with Nurse Coordinators to support patients and manage testing logistics.
Assess patient needs with a focus on customer support, problem solving, and relationship management.
Use business system tools like QlikView and Salesforce to influence ongoing testing and drive revenue.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions, caring deeply for their work and each other.
Provide guidance and training to surgical teams on the da Vinci Surgical System.
Lead product demonstrations and in-services to drive adoption and utilization.
Support sales activities and contribute to quarterly sales goals.
Intuitive is a pioneer and market leader in robotic-assisted surgery, dedicated to minimally invasive care. With over 25 years of experience, the company fosters an inclusive and diverse culture where team members are empowered to do their best work.
Implement the clinical sales plan to maximize utilization of the da Vinci Surgical System in assigned territory.
Develop surgical programs and drive case selection, training, and user base expansion with hospital staff and surgeons.
Act as a Medical Device Consultant and manage administrative tasks including sales reporting and expense submissions.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians to heal without constraints. For more than 25 years, they have worked with hospitals and care teams worldwide to advance minimally invasive care, fostering an inclusive and diverse team.
Drive sales revenue and market share inside the regional territory, pursuing new business and implementing strategic plans to achieve a 10% annual increase.
Nurture current customer accounts through routine calls, product demonstrations, and in-services, developing relationships with physicians, nurses, and hospital administration.
Coordinate clinical demonstrations with the Clinical Sales Specialist, become an expert in reprocessing techniques, and support VIP customers as directed.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions including diagnostic imaging, endoscopic and surgical imaging, and in-vitro diagnostics. The company is part of Fujifilm, a global leader with over 70,000 employees, driven by the purpose of giving our world more smiles.
Install and maintain Growth Direct systems to meet customer expectations.
Complete preventative maintenance and emergency repairs on time.
Develop technical and communication skills with guidance from senior FSEs.
Rapid Micro Biosystems develops innovative products for fast, accurate detection of microbial contamination in pharmaceutical manufacturing. The company is a growing global leader in microbiology automation with headquarters in Massachusetts and field offices worldwide.
Execute regulatory strategies for obtaining registration approval of Intuitive's medical device portfolio in APAC indirect markets.
Coordinate with Distributor RAs and internal stakeholders to compile regulatory documentation and ensure compliance with medical device regulations.
Manage regulatory submission tracking in systems like Veeva and perform periodic surveillance activities using TrackWise.
Intuitive is a pioneer and market leader in robotic-assisted surgery, dedicated to advancing minimally invasive care. The company has built an inclusive and diverse team of great people for over 25 years, grounded in integrity and a strong capacity to learn.
Drive da Vinci Surgical System utilization by developing sales strategies and managing surgical teams through training and OR integration.
Support regional Sales and Marketing events to create system awareness and procedure adoption.
Expand user base by working with key opinion leaders and driving sales of instruments and accessories.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, creating technologies like the da Vinci surgical system. As a team of engineers, clinicians, and innovators, we are united by a purpose to make surgery smarter, safer, and more human, improving outcomes for millions worldwide.
Conduct research and structured reviews of documentation to evaluate program performance.
Support day-to-day program execution and maintain project artifacts and workplans.
Present findings and proposed solutions in client-facing meetings and working sessions.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations, and enhanced service delivery. Founded in 2012, they have over 300 employees nationwide and focus on human-centered services to optimize mission delivery.
Perform on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
Engage with customers to understand analytical workflows and tailor service offerings including training, support, and upgrades.
Enhance account profitability through efficient service execution and identification of revenue opportunities such as billable work and consumables.
PerkinElmer is a trusted leader in scientific solutions, providing analytical instruments and OneSource services to commercial, government, academic, and healthcare customers. With over 80 years of legacy and 5,000+ global employees, the company fosters an innovative and inclusive culture focused on improving health and safety.
Develop and execute sales strategies to maximize da Vinci Surgical System utilization in the Detroit territory.
Manage surgical teams through training, OR integration, and da Vinci applications, acting as a key resource across specialties.
Drive continuous expansion of the user base, support sales and marketing events, and manage administrative tasks.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators united by a mission to make surgery smarter, safer, and more human.
Develop and execute strategies to drive utilization of the da Vinci Surgical System.
Support regional sales and marketing events to create system awareness and procedure adoption.
Train and develop OR staff to be facile in pre, intra and postoperative system management.
Intuitive is a pioneer and market leader in robotic-assisted surgery, united behind the mission that minimally invasive care is life-enhancing care. With over 25 years of history, the company fosters an inclusive and diverse team committed to making a difference.
Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
Manage provider listings, procedure additions/deletions, and customer requests following established processes.
Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.
Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.
Full ownership of territory revenue performance and quota delivery.
Develop and execute comprehensive territory growth strategy, including utilization growth and new account penetration.
Build executive-level relationships and conduct quarterly business reviews with key stakeholders.
Noah Medical is building the future of medical robotics, focusing on early diagnosis and treatment. Our team includes engineers and leaders from top healthcare companies, fostering an innovative and ambitious culture.
Coordinate and support application software installation, data conversion, and system validation in production and test environments.
Troubleshoot and resolve clinical application issues, collaborating with ITG, customers, and vendors.
Manage project plans using JIRA and SmartSheet, track milestones, and report progress to management.
OHSU is Oregon's only public academic health center, providing patient care, leading groundbreaking research, and training healthcare professionals. As Portland's largest employer, it offers opportunities to learn and advance in a system of hospitals and clinics, welcoming people of all backgrounds.