Source Job

US Unlimited PTO

  • Lead analytics and reporting for the Service organization, translating business priorities into measurable outcomes and scalable data products.
  • Manage a high-performing analytics team, overseeing hiring, coaching, and development while providing hands-on technical guidance in SQL, Python, and Databricks.
  • Partner with Data Engineering, Data Science, and AI teams to build governed semantic models and enterprise reporting that improve member experience and operational performance.

SQL Python Databricks Data Analytics

20 jobs similar to Director, CX Data and Service Analytics

Jobs ranked by similarity.

$200,000–$230,000/yr
US Canada

  • Define standards, taxonomies, and requirements for data flow and reporting across the business.
  • Analyze business performance to uncover drivers behind churn, retention, and conversion for leadership action.
  • Lead the analytics function, team development, and AI-driven analytics strategy at SQUIRE.

SQUIRE is a business management system designed for barbers, shop owners, and their communities, providing tools and resources to help barbers manage operations and increase revenue. Founded in 2015, SQUIRE is trusted by over 30,000 barbers across 5,000+ shops in over a thousand cities worldwide.

$170,000–$200,000/yr
US

  • Lead the creation and execution of a measurement and insights function from scratch.
  • Build and manage a small technical team while staying hands-on with SQL and analytics.
  • Collaborate cross-functionally to turn data into actionable insights and revenue-generating products.

Jobgether is a platform that uses AI to match candidates with job opportunities, streamlining the recruitment process for both applicants and employers. They focus on fairness, privacy, and transparency in hiring, and are committed to diversity and inclusive workplace practices.

$170,000–$190,000/yr
US Unlimited PTO

  • Translate complex analytics and media performance into clear, persuasive narratives that connect insights to client business priorities.
  • Develop analytics approaches aligned with client objectives to inform acquisition, retention, and media optimization strategies.
  • Apply best-in-class measurement methodologies, including test/holdout incrementality, and mentor team members in technical and client-facing skills.

Zeta Global is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence and consumer signals to help marketers acquire, grow, and retain customers. Founded in 2007 and headquartered in New York City, the company has a global presence and a culture that values innovation, diversity, and inclusion.

US

  • Drive the strategic direction of the Data & Analytics organization, developing and scaling internal capabilities in data engineering, analytics, and governance.
  • Partner with senior leadership to translate vision into staffing plans, delivery roadmaps, and quarterly priorities.
  • Build and manage a high-performing team, establish data governance standards, and drive adoption of AI-assisted tooling to accelerate delivery.

RPM Living is a property management company that focuses on delivering exceptional customer experiences through technology innovation. They have a large, growing team and value data-driven decision-making, offering comprehensive benefits and professional development opportunities.

$204,000–$306,000/yr
United States Canada

  • Lead the vision, roadmap, and execution of the analytics engineering function.
  • Hire, develop, and manage a team of analytics engineers while setting standards for data modeling and quality.
  • Partner with cross-functional leaders to build reliable data foundations for AI and business decision-making.

1Password provides enterprise password management and unified access management to over 180,000 businesses. With over $400M in ARR and a spot on the Forbes Cloud 100 for four years, the company fosters a fast-paced, collaborative culture focused on security and productivity.

$170,000–$185,000/yr
US

  • Own the end-to-end lifecycle of a data domain, building reusable systems and methodologies that enable dozens of downstream teams to move faster with greater confidence.
  • Design validation frameworks, monitoring, and QA systems that proactively detect issues, reasoning deeply about representativeness and bias.
  • Partner with technical product managers and data engineering managers to set analytical direction and make tradeoffs between speed, rigor, and scalability.

YipitData is the leading market research and analytics firm for the disruptive economy, analyzing billions of alternative data points. They operate globally with offices in the US, APAC, and India, and have been recognized as a Best Workplace for three consecutive years.

US Canada

  • Lead and develop the decision scientists and data scientists on the team, setting the quality bar for both disciplines.
  • Own the MAU driver model and forecast, and drive strategy to grow MAU.
  • Establish analysis standards and partner with counterparts to define common metrics and experimentation standards.

Life360 is a mobile app and tracker company that helps families stay connected with location sharing, crash detection, and more. The company has over 500 remote-first employees and fosters an AI-native culture.

US

  • Design and execute observational research studies using healthcare data to evaluate clinical program impacts.
  • Extract and analyze large healthcare datasets with SQL and Python, building reproducible analytic workflows.
  • Translate statistical findings into actionable insights for clinical, operational, and executive stakeholders.

Curana Health is a national leader in value-based care, providing solutions to senior living communities and skilled nursing facilities to enhance health outcomes and streamline operations. Founded in 2021, the company has grown to serve over 200,000 seniors in 1,500+ communities across 32 states with a team of more than 1,000 clinicians and professionals.

US

  • Lead GTM analytics strategy, building a unified view of organizational health from pipeline to retention.
  • Manage and mentor a team of analytics professionals, improving their skills and career growth.
  • Own executive reporting and dashboards, ensuring they drive strategic decisions and business impact.

Jobgether is a job matching platform that uses AI to connect candidates with opportunities. It operates as a remote-first, distributed company focused on efficiency and candidate experience.

US 4w PTO

  • Develop and execute advanced analytics to evaluate business challenges and improve organizational outcomes.
  • Partner with stakeholders to scope complex questions, translate needs into analytical approaches, and drive data-driven decisions.
  • Lead cross-functional projects, mentor junior analysts, and present findings through compelling data storytelling.

Liberty Mutual is a global insurance company that provides property and casualty insurance. We have over 45,000 employees and cultivate an inclusive culture where everyone can thrive.

$160,000–$180,000/yr
US Unlimited PTO

  • Set the pricing methodology and own the risk strategy conversation with senior leadership.
  • Turn a monitoring function into a decision engine by designing decision systems and driving them to adoption.
  • Architect the data foundation for Risk Analytics using dbt and Snowflake, and mentor senior data scientists.

Extend provides AI-driven post-purchase solutions for retailers, including automated customer service, returns, and fraud detection. Backed by prominent technology investors and headquartered in San Francisco, they work with over 1,000 merchant partners across multiple industries.

Global

  • Build and maintain Silver and Gold data models, domain marts, curated datasets, and semantic assets for priority domains onboarding to Databricks.
  • Partner directly with business stakeholders to translate domain requirements and KPI definitions into governed, testable, and reusable transformation logic.
  • Create reusable domain patterns and analytical building blocks that allow teams such as FP&A, RevOps, and Marketing to operate more self-service over time.

Shield AI is a venture-backed defense-tech company protecting service members and civilians with intelligent systems. With offices worldwide, its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation technologies.

$130,000–$150,000/yr
US

  • Lead analytics initiatives and partner with Data Scientists and Product leaders on the hardest analytics problems.
  • Architect and own production SQL pipelines, data models, and Airflow DAGs for revenue and monetization.
  • Own executive-visibility dashboards in Tableau/Superset and drive metric governance.

Innodata is a global data engineering company that enables the responsible advancement of artificial intelligence by providing data, evaluation frameworks, and human expertise. With a 36+ year legacy, they deliver high-quality data and outcomes for customers and are trusted by AI builders.

$225,000–$250,000/yr
US

  • Lead a data organization through a significant transformation, modernizing reporting infrastructure and building data science capability from scratch.
  • Set multi-year data strategy while assessing technical debt, guiding a team through a skills transition, and making decisions about people and technology.
  • Own the transition off legacy tools (Crystal Reports, Oracle) onto a modern cloud stack (Databricks, Power BI) and build a data science function to embed AI into the product.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have served more than 75,000 customers worldwide, touching over 160 million lives across 200 countries.

$85,000–$110,000/yr
US

  • Serve as the strategic analytics partner to Product, Growth, Engineering, and Design, helping prioritize roadmap investments through quantitative analysis.
  • Own the measurement framework for product initiatives by defining KPIs and evaluating feature performance.
  • Build executive-ready dashboards, analyses, and self-service reporting that improve decision making across the organization.

Sagetap is a rapidly growing startup changing how enterprise technology executives discover and evaluate software. They are a tight-knit, fast-moving team backed by investors like NFX Ventures, Uncorrelated Ventures, and Emergent Ventures.

$81,000–$95,000/yr
US

  • You will deliver high-value analysis and reports by collaborating with cross-functional teams like BI, IT, Quality, and Operations.
  • You will manage performance evaluations, incentive payment distributions, and leading indicator analyses for Value-Based Contracts.
  • You will convert business requirements into technical specs, write SQL queries, and partner with Data Engineering to ensure data quality.

Privia Health is a technology-driven national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences. The company is led by top industry talent and exceptional physician leadership, fostering a collaborative and innovative culture.

$145,000–$210,000/yr
Global Unlimited PTO 12w maternity 12w paternity

  • Manage a team of three data analysts, focusing on improving their judgment, technical methods, and communication.
  • Drive the evolution of data practices, including prioritization, review, knowledge sharing, and quality assurance.
  • Navigate the implications of AI for data analysis and self-service, ensuring trusted warehouse-derived data.

Ashby is a talent analytics and recruiting platform that helps companies make data-driven hiring decisions. The company is a fast-growing, remote-first B2B SaaS company with a lean team and a culture of transparency, principled thinking, and open access to data.

$120,000–$150,000/yr
US

  • Own the reporting infrastructure powering decision-making across Credit Cards, Banking, and Marketplace verticals.
  • Partner with Yield, Paid Media, and Account Management teams to uncover trends and deliver proactive analyses.
  • Drive dashboard standardization and self-service analytics, becoming a trusted analytical partner.

Launch Potato is a profitable digital media company that reaches over 30M monthly visitors through brands like FinanceBuzz, All About Cookies, and OnlyInYourState. With a remote-first team spanning over 15 countries, they value high-growth, high-performance culture with speed, ownership, and measurable impact.

$100,000–$122,600/yr
US

  • Design, develop, and maintain scalable data models for enterprise reporting and analytics.
  • Build and optimize ETL/ELT pipelines using modern data transformation frameworks like DBT.
  • Partner with business stakeholders to translate needs into scalable analytical solutions.

Agilon health is a healthcare company focused on transforming the delivery of care for Medicare Advantage and value-based care models. The company fosters a collaborative culture with a passion for improving healthcare through data and analytics.

$115,000–$194,000/yr
US Unlimited PTO

  • Design, develop, and continuously improve reporting and dashboard solutions that meet cross-functional business needs.
  • Translate technical outputs into clear visualizations, summaries, and actionable insights for business stakeholders.
  • Write advanced SQL to build, validate, and maintain scalable data models with reusable business logic, and troubleshoot data quality issues.

GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and more than 50% of the Fortune 100 trusting the platform, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.