Coordinate responses to service escalations, including investigation and documentation.
Perform root cause analysis of service escalations to identify improvement opportunities.
Assist in identifying and developing Operations Reporting and Underwriting manuals.
Fetch is dedicated to helping pets live their healthiest and happiest lives through comprehensive insurance coverage. They are a high-growth Warburg Pincus portfolio company with over 350 pet-loving employees shaping the future of pet health and wellness.
Actively engages with Benefits Administration system to complete new and renewing account installation.
Provides assistance to internal and external clients with basic BenAdmin Q&A, reports, troubleshooting and data questions.
Consistently achieves or exceeds established SLA expectations on individual performance.
CRC Benefits is an industry leading provider of benefits services, with a culture focused on inclusion, trust, collaboration, and innovation. The company has earned a Top Workplaces USA award three years in a row based solely on employee feedback, valuing employees and encouraging growth.
Provide underwriting with pre-quote transaction support.
Assume responsibility for completion of the transaction after underwriting binds an account.
Communicate and collaborate with other departments to streamline processes.
Crum & Forster (C&F) provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. With more than 2000 employees in locations throughout the United States, C&F is part of Fairfax Financial Holdings.
Conducts internal and external audits to evaluate financial, operational, and compliance controls.
Analyzes data to detect deficient controls, fraud, or non-compliance and drafts recommendations for improvement.
Communicates audit findings to corporate executive management through detailed reports.
Palmetto GBA is a healthcare service administrator providing technology solutions for healthcare administration. It is one of the nation's largest providers of medical claims processing and offers training and development programs for its associates.
Manage complex executive calendars; coordinate meetings across time zones and align scheduling to priorities.
Plan and accomplish meeting logistics (agenda support, materials, attendee coordination, rooms/virtual links) to ensure executives are prepared.
Be a trusted liaison for the executive's office assessing inbound requests, communicating with internal/external partners, and building relationships.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries with corporate headquarters in Dublin, Ireland.
Thorough analysis of complex information and requirements, certifying changes made to our systems.
Developing and maintaining certain system values and settings, providing complex business consulting support to the IT staff and customers.
Influence others in IT and customer areas through teaching/sharing of specialized knowledge and/or leadership roles
They help protect their customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when their customers need it most.
Partner with engineers and security SMEs to design, improve, and implement Identity and Access Management (IAM) solutions for VA.gov products.
Analyze security metrics and access management trends to inform how the program approaches security architecture.
Develop and document requirements for IAM solutions including identity lifecycle, role management, separation of duties, and access workflows.
Oddball believes that the best products are built when companies understand and value the things they are working on. They value learning and growth and the ability to make a big impact at a small company.
Book travel arrangements including flights, transportation, and accommodations.
Prepare and reconcile expense reports, ensuring compliance with company policies.
Take meeting minutes and track action items from meetings when requested.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We have an amazing team of 25,200 people in 32 countries and our culture is people-first, inclusive, and purpose driven.
Manage enrollment processing, research, and resolve eligibility and enrollment issues.
Review plan documents and benefit attributes for accuracy and manage them within the internal system.
Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets.
Newfront is a modern insurance brokerage, transforming the industry with innovative technology and expertise. They are committed to fostering a diverse and inclusive workplace where employees can grow and contribute to the company's success.
Support product analysis by gathering and organizing data related to product performance, pricing, and underwriting trends.
Assist with market research and help maintain competitive intelligence across insurance products and states.
Help prepare presentations and reports to communicate findings to team members and stakeholders.
Branch is on a mission to make insurance more accessible. They innovate using data, tech, and automation to simplify insurance from start to finish, and pass those savings along to their members, redefining what it means to work in insurance.
Identity & Access Management system improvement and maintenance.
Conduct research of key stakeholders to ensure the best possible alignment of the IAM system.
Create and update internal system, process, and workflow documentation.
Oregon Health & Science University (OHSU) has a comprehensive approach to digital identity and access management, with a focus on new integrations and constant improvement. ITG is committed to service excellence and they meet their mission by creating positive experiences for their customers by understanding their needs and keeping their promises.
Take ownership of day-to-day administration, communication, and analysis of employee benefits programs across the AMS region, including US, Canada, and LATAM.
Ensure health, welfare, retirement, and leave programs are competitive, compliance-driven, and cost-effective while providing high-touch support.
Manage enrollment, renewals, compliance, vendor relationships, and serve as the regional subject matter expert for employee inquiries.
Zscaler provides cloud-based security solutions to protect customers from cyberattacks and data loss. The company fosters a culture of impact, ownership, and collaboration, with high-performing teams focused on customer obsession and accountability.
Monitor and interpret CMS guidance for Medicare, Medicaid, and other healthcare programs.
Partner with internal teams to ensure compliance with regulations and contract obligations.
Maintain regulatory tracking documentation and support development of training materials.
HealthEdge provides healthcare software and services to payers and providers. It is a growing company with a focus on compliance and innovation, fostering a collaborative and remote-friendly culture.
Deliver an outstanding customer experience by supporting inquiries across phone, email, text, and chat.
Manage high-complexity insurance workflows and inbound support requests to collect documentation.
Partner with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment and continuity of care.
Expressable is a virtual speech therapy practice that aims to transform care delivery and expand access to high-quality services. Since 2019, they serve thousands of clients with a focus on parent-focused intervention and an e-learning platform with home-based learning modules.
Manage relationships with clients requiring energy data and provide custom reports.
Maintain ENERGY STAR® information and resolve exceptions, providing anomaly information.
Review status, reports, and requirements with clients via Teams or other online meeting options.
Sodexo partners with clients to provide food service, catering, facilities management, and other integrated solutions worldwide creating a memorable experience for both customers and employees. The company values employees and embraces diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
Follow company policies/standards to determine if activities or transactions are non-compliant/potentially suspicious and action as appropriate.
Ability to work / investigate alerts in a fast-paced environment while maintaining high quality standards.
Undertake ad-hoc project work and Financial Crime program enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They aim to change consumer finance through better technology, lower costs, and increased transparency while providing the best customer experience.
Assist Area Directors develop their skills while building one-on-one relationships with them.
Train Area Directors in our processes and procedures via phone conferences.
Respond to questions, concerns, and complaints via phone and email with both Area Directors and their advertising clients.
The N2 Company is America’s leading publisher of community magazines. They are proud to provide supportive and fulfilling remote work opportunities for their people in a culture built on trust, respect, and humility.
Execution of the risk-based branch exam program in FINRA-registered and non-registered Private Client Group branches across the country.
Clear communication of all exam findings to branch management, exam managers and compliance leadership.
Ensure risks and adverse trends are identified and escalated.
Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. They have locations and subsidiaries across the United States, Canada, the United Kingdom and Germany.
Develop and be accountable for annual business plans for the region, focusing on new business sales, renewal persistency, and loss ratio.
Manage producer relationships through customer service and marketing activities to achieve premium growth for the CFSL team.
Represent C&F at industry events and maintain awareness of market trends to align sales strategies with organizational goals.
Crum & Forster's Accident & Health division offers a diverse portfolio of specialty insurance and reinsurance products nationwide, focusing on product development and creative distribution. The A&H Medical Business Unit recorded over $1B in gross premium written at year-end 2025, fostering a culture of inclusion and connection where everyone feels valued.
Lead the company's transition to self-funded health insurance, including planning and risk analysis.
Own the US benefits budget, forecast costs, and analyze variances.
Manage the company's 401(k) plan and ensure compliance with regulations.
The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They are experts in delivering enterprise software and solutions across technology ecosystems and have a flexible, remote-first culture and family-friendly policies.