Build, lead, and develop the CX Process and Content teams, setting priorities and coaching team members for growth.
Own end-to-end content lifecycle for agent-facing process documentation and knowledge base content.
Establish governance, track metrics, and partner cross-functionally to ensure processes and content stay current.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle complex retail delivery challenges, reaching 97% of US households across over 30,000 zip codes. With a network of more than 310,000 independent drivers, Roadie offers flexible delivery solutions and a collaborative culture.
Partner with team leaders to audit and redesign internal knowledge sources across Notion, Slack, Google Drive, and GitHub.
Build AI automations that keep content current by assigning ownership, flagging outdated info, and triggering reviews.
Own the information flow for onboarding and internal communication, including All Hands and the newsletter.
Apify operates the largest marketplace of tools for AI, offering thousands of web automation Actors for real-time data, lead generation, and app integration. The company emphasizes autonomy, flexible work, and a playful office culture with team events, learning opportunities, and perks like free lunches and unlimited AI access.
Manage ZERO TO THREE's websites, including page builds, content updates, and ongoing site maintenance.
Apply SEO, UX, and accessibility best practices to web content to drive search visibility and organic growth.
Produce and publish digital content across web, email, and social platforms, including newsletters and graphics.
ZERO TO THREE, founded in 1977, works to ensure babies and toddlers benefit from the early connections critical to their well-being and development. The organization envisions a society with the knowledge and will to support all infants and toddlers in reaching their full potential.
Create and refine CX content ensuring clarity and consistency, maintaining knowledge bases and Salesforce content.
Partner with Product, Marketing, and Legal teams to align content with brand standards and product updates.
Audit content for accuracy, analyze user behavior, and optimize knowledge base search experience.
Roadie is a leading logistics and delivery platform that helps businesses manage complex delivery needs, reaching 97% of U.S. households. With over 310,000 independent drivers and a remote-first culture, Roadie offers a flexible, collaborative environment with strong benefits.
Own governance and scaling of the customer enablement content library, auditing what exists and setting standards.
Build repeatable frameworks for content creation, review, versioning, and retirement across teams.
Partner with CSMs, Product, Sales, and Marketing to align customer-facing content with the customer journey.
Datarails is a global, AI-powered FinanceOS company helping finance teams transform the way they work. With approximately 350 employees worldwide, we're building the next generation of finance technology where innovation, collaboration, and customer success go hand in hand.
Draft executive briefing packs, partner narratives, and board-ready slides for senior audiences.
Own deck development and maintain reusable asset libraries under GPC brand standards.
Run the operating cadence for the Office of GPC, coordinating cross-functional workstreams.
ServiceNow is the AI control tower for business reinvention, connecting any AI, data, and workflow to help organizations work smarter. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.
Define and execute content strategy for multiple applications, delivering user-focused technical content and coordinating SMEs, reviewers, and multimedia producers.
Leverage deep product and user knowledge to influence product strategy and create content experiences that accelerate customer success.
Provide impactful team leadership by soliciting diverse perspectives, fostering shared purpose, and structuring collaborative work for timely achievement of objectives.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Own Solink's category narrative and brand point of view, partnering with Product Marketing and executives.
Build and manage the editorial calendar and own the quality bar across owned channels.
Run the speaker and influencer program and turn content into sales enablement assets.
Solink provides a cloud-based platform that transforms video into real-time operational insights for security and efficiency. Trusted by over 30,000 locations across 32+ countries, it values urgency, quality, teamwork, and trust.
Own the OneImaging knowledge base as the single source of truth, including content lifecycle, governance, and architecture.
Map and document the end-to-end member journey across processes, systems, and teams to drive product improvements.
Partner with Product to translate journey pain points and knowledge gaps into clear product opportunities.
OneImaging provides a concierge approach to radiology services, offering a premium network of over 5,000 vetted providers across 48 states that reduces imaging costs by 60-80%. The company is focused on transparent, affordable healthcare access and values data-driven, member-centered problem solving.
Lead and evolve a product documentation function, managing a team of four specialists and shaping content strategy.
Collaborate with Product, Engineering, Support, and Marketing to align documentation with releases and customer success.
Integrate AI-assisted authoring and automation while maintaining human oversight and content quality.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It focuses on efficient, objective candidate review and is committed to data privacy and inclusive hiring.
Administer and optimize Rocketlane PSA as the operational owner for configuration, project setup, and workflow hygiene.
Lead resource management with staffing, capacity planning, and subcontractor coordination for delivery operations.
Build operational reporting and dashboards for delivery health, utilization, and partner performance.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Write and edit the majority of recurring content including blog posts, email newsletters, and website copy.
Turn technical product details into copy that security, IT, or HR buyers want to read.
Own the marketing content calendar and coordinate inputs from cross-functional teams.
Nametag provides workforce-grade identity verification to prevent social engineering and deepfake attacks. It is a remote-first company that values autonomy, inclusivity, and collaboration.
Map the full content lifecycle end-to-end and redesign the organizational model underneath it.
Stand up scaled content services for enterprise clients from design through go-live, stabilization, and handover.
Redesign the operating model around AI-native capability, including workflows, roles, and decision rights.
Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. The company has nearly 2,000 people with 50% engineers and 50% creative talent, and works across tech, CPG, financial services, travel, government, and media categories.
Develop best-in-class content and campaigns across reports, blogs, email, social, and more.
Own day-to-day content operations, brand consistency, and localization workflows.
Optimize content for search and AI discovery, collaborating with GTM to drive pipeline impact.
We are a global market research company that combines an AI-powered insights platform with expert consultancy to help companies understand consumers. With 260+ employees across 13 countries, we're a remote-first team serving 2600+ clients worldwide.
Drive change management and communications across the provider network, including rollout plans, newsletters, and policy updates.
Optimize self-service content and help center tools like Zendesk Guide to ensure accurate documentation.
Lead complex enablement initiatives with Product, Operations, and Success teams, using data and AI tools to track performance.
Spring Health is a global mental health company using an AI-native platform to deliver personalized support across coaching, therapy, medication management, and specialty care. The company reaches 170 million people worldwide and values AI fluency, human judgment, and a mission-driven culture.
Shape and guard Kinaxis's brand voice and tone across all content channels.
Create and edit content ranging from long-form articles to snappy social posts.
Research and interview experts to uncover compelling supply chain stories.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains with an AI-infused platform. With over 2,000 employees worldwide and a culture that values innovation, collaboration, and a bit of fun, the company is dedicated to solving supply chain challenges.
Define and maintain the organization's category narrative and brand point of view.
Build and manage an editorial calendar across owned channels and lead speaker and influencer programs.
Partner with Sales and Demand Generation to create pipeline-supporting content.
The company is a growing B2B technology organization focused on building a compelling brand narrative and scalable content engine. They offer a high-autonomy, entrepreneurial environment with a strong team-oriented culture.
Own content for a product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance.
Lead content readiness for product launches, turning product and engineering documentation into accurate, AI-ready customer content.
Create plain-language stories behind every product change and track content performance to improve self-service resolution.
MNTN provides advertising software for brands to reach audiences across Connected TV, web, and mobile. Named one of Ad Age's Best Places To Work in 2026, the company is people-first with values like trust, ambition, quality, and radical honesty.
Define and maintain the content model for product knowledge to support AI assistants for customers and doctors.
Extract knowledge directly from code in GitHub, turning complex rules into clear, reviewable facts.
Teach the team to shift from writing articles to checking facts, with guides and training to make it stick.
Docplanner Group is the world's largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries through marketplaces, SaaS, and AI tools. With 3,000+ employees, the company is fast, flexible, and hands-on, focused on helping doctors help patients.
Create on-brand content, thought leadership, and PR-ready stories aligned with segment messaging and campaign priorities.
Produce targeted campaign content and shape messages, proof points, and assets in collaboration with business, marketing, and creative teams.
Manage content for web, LinkedIn, intranet, and campaigns while using performance insights to improve future activities.
AFRY is an international engineering, design and advisory company delivering sustainable solutions across infrastructure, industry, energy, and buildings. With a global presence, the culture is built on trust, openness, and shared knowledge, and the team is ambitious but down-to-earth.