Answer incoming calls and initiate outbound calls.
Create interest in reverse mortgage program and qualify customer.
Transfer interested and qualified customer to sales team and create appointments.
Longbridge helps seniors unlock the power of their home equity, aiming to help older homeowners make the most of their assets so they can live the retirement they imagined. They have been named a Great Place to Work® three years in a row, providing careers that grow with their team members.
Respond to customer inquiries via phone and internal systems in a professional and timely manner.
Document all customer interactions accurately within tracking systems.
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support.
They are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.
Address customer questions and concerns on all products and services via phone, email, and chat.
Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.
Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Support the customer journey from application to funding, providing an overview of Knock's products and assisting through to closing.
Manage a pipeline of approximately 30 loan closings per month by gathering required documentation and ensuring compliant disclosures.
Deliver excellent customer service by being responsive to internal and external needs and working autonomously in a remote, tech-enabled environment.
Knock is redefining the home buying and selling experience with products like the Knock Bridge Loan, which helps homebuyers purchase a new home before selling their current one. Founded in 2015, it is a remote-first, people-first company honored multiple times as a Best Workplace, backed by top investors, and trusted by a network of over 60,000 loan officers and agents.
Make outgoing calls for messages received regarding new claims
Enter new claim information into the client website
ClaimsPro LP is an international programs group that handles a variety of claims including auto physical damage and property damage. They are Canada's largest privately owned provider of insurance services empowering employees with the tools and technology to provide clients with the highest quality of service.
Build excitement and establish trust with clients over the phone.
Gather information from clients and systems to provide to lending agents.
Support and contribute to our energetic team of business development enthusiasts.
Above Lending is committed to providing impeccable service and helping clients achieve their financial goals. You will be employed by our parent company Beyond Finance, but actively supporting Above Lending through your work.
Answer telephone calls from customers inquiring about goods and services.
Assist clients with inquiries on debit card incentives, orders, and balances.
Provide high-quality service with a helpful, professional attitude.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. We are an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Assist Senior Loan Processors in gathering and organizing loan file information.
Make timely follow-up calls to quickly compile accurate file information.
Work with vendors, title companies, and banks to gather necessary loan file information.
Cascade Financial Services is a trusted lender in Attainable Housing, helping families realize the dream of home ownership through tailored mortgage loan solutions. Since 1999, they've grown leveraging automation and skilled professionals.
Answer inbound calls and schedule service appointments
Respond to customer requests (email, webchat, text) to resolve issues
Maintain and update customer database with complete and accurate information
T3 Services Group is transforming the trades one customer at a time with their top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the experience customers have when they enter their home.
Answer telephone calls from customers inquiring about goods and services from clients of Five Star.
Provide high-quality service with a helpful, professional attitude, assisting clients with inquiries on debit card incentives, orders, and balances.
Be available at your desk, maintaining punctuality and attendance at all scheduled times, and remain positive and professional in all customer interactions.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Make outbound calls to prospective business clients from primarily cold lead sources.
Qualify leads to identify potential sales opportunities.
Schedule appointments for the Sales team with qualified prospects.
The N2 Company is a leading publisher of community magazines in America. They provide supportive and fulfilling remote work opportunities and foster a collaborative environment.
Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
Communicates with team members regarding schedule additions/changes.
Communicates with hospital staff and/or doctors regarding schedule additions/changes.
ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical laser technology to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model.
Answer high-volume inbound calls professionally, providing information and support with empathy.
Schedule, reschedule, or cancel patient appointments across multiple facilities, ensuring optimal provider capacity.
Screen calls for urgent/emergency needs (911) and accurately triage/route calls to nursing staff, providers, or relevant departments.
Heartland Women's Healthcare provides healthcare to its customers. They employ highly-qualified individuals and are an Equal Opportunity Employer that is committed to global diversity.
Handle inbound and outbound contacts professionally.
Listen to customers and resolve issues.
Follow the processes of the Client program.
MCI is a fast-growing tech-enabled business services company in the USA. They deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions, employing 10,000+ talented individuals across multiple countries.
Responds to business phones, directs callers, schedules client appointments, and addresses voicemail messages within 24 hours.
Responds to virtual chat, directing participants to appropriate resources via referral or direct engagement.
Engages with a system-wide referral database, creating referrals for a diversity of internal and external partners.
Equus Workforce Solutions provides workforce development services in North America. They focus on the development, design, and delivery of demand-driven workforce solutions and have a dedicated and passionate team, offering extensive learning opportunities and networking programs.
Effectively handle all inbound support calls for affiliated Ophthalmology offices.
Answer new and existing patient inquiries and schedule/reschedule appointments.
Complete daily administrative tasks for the Call Center support team.
Vision Innovation Partners exists to protect and restore vision, focusing on great patient outcomes and experiences. They offer opportunities for growth and development, fostering a culture centered on their Shared Values – PATIENTS.
Serve as the point of contact for new client referrals and guide families through the intake process.
Obtain insurance benefit information and assist families with understanding their plan details.
Collaborate with cross-functional team members to ensure optimal service delivery.
LEARN Behavioral is dedicated to nurturing children with autism and special needs to lead resilient and fulfilling lives. They specialize in evidence-based applied behavior analysis, delivering personalized treatment plans, and have 20 years of clinical insights.
Prepare and file mortgage insurance claims, reconciling advances and validating supporting documents.
Maintain clear records and reports for management, assist with updating workstations, and track claim payments.
Conduct research, manage a task queue, and communicate effectively to work independently and meet deadlines.
LoanCare is a leading full-service mortgage loan subservicer for banks, credit unions, and other financial institutions, supporting over 1.8 million loans. Backed by Fortune 500 company Fidelity National Financial, it offers a culture built on integrity, innovation, and collaboration, providing resources for employee growth and flexibility.
Handle inbound client contacts across phone, email, and chat
Monitor live call center queues and maintain service level expectations
Coach agents in real time and assist with escalations
The company helps clients navigate service animal and emotional support animal programs through documentation processes. They value supporting people and their animals.