Provide end-to-end technical assistance and consultative support to enterprise customers across multiple channels.
Diagnose and resolve technical issues related to billing, account management, software installation, and product functionality.
Collaborate with cross-functional teams to improve service delivery and drive customer retention.
This role is with a partner company that provides high-impact technical support and customer guidance within a global, technology-driven environment. The team is collaborative and focused on employee growth and impact.
Provide high-quality technical support to customers by diagnosing and resolving complex application issues.
Perform root cause analysis and collaborate with engineering teams to ensure timely resolution.
Create and maintain technical documentation and knowledge base articles following best practices.
This company provides innovative software solutions and seeks a Customer Support Engineer to deliver advanced technical support. They foster a collaborative global environment with experienced and motivated teams.
Provide expert-level remote support for production and demo trading exchange environments to ensure system availability and stability.
Triage, troubleshoot, and drive resolution of production incidents, contributing to root cause analysis and post-incident reviews.
Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
Crypto.com is the world's fastest growing global cryptocurrency platform, founded in 2016. It serves over 150 million customers and is committed to accelerating cryptocurrency adoption through innovation.
Lead the next wave of finance technology transformation at Block, owning architecture and scaling of the tech stack across Accounting, Tax, Treasury, Procurement, and FP&A.
Drive AI-first development with tools like Cursor, Claude, and GitHub Copilot to accelerate code generation and automate testing.
Design scalable financial solutions across Oracle FAH, GL, SLA, and BIP, and build intelligent integrations using SQL, PL/SQL, and web services.
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level.
Lead critical customer escalations and manage P1/P2 incidents for timely resolution.
Oversee global follow-the-sun support operations and ensure seamless service coverage.
Mentor a distributed team, improve automation, and optimize AI-assisted support workflows.
This role is listed on behalf of a partner company that focuses on customer success and AI-driven support. The company values a remote-first culture and offers significant ownership in a fast-paced SaaS environment.
Provide high-quality technical assistance to customers via email and other support channels, troubleshooting issues and resolving inquiries.
Investigate and reproduce reported problems, escalating complex cases to senior team members or developers.
Create and maintain customer-facing help articles, internal documentation, and standard support responses.
This partner company operates a technology-driven SaaS platform, combining technical problem-solving with customer support. They have a global support team and focus on email technologies and privacy-focused practices.
This role leads end-to-end architecture and complex product catalog design within Zuora Billing, including charge models and subscription lifecycle management.
The engineer drives advanced Zuora configurations, custom workflows, and robust integrations with enterprise systems like Oracle ERP and payment gateways.
Responsibilities also include owning post-go-live production support, managing incident response, and leading cross-functional requirement sessions for full lifecycle implementations.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company embraces a remote-first culture with a strong focus on connection, global inclusion, and diverse experiences, making every employee part of a vibrant team.
Develop SQL-based reporting solutions for clients across different environments.
Collaborate with stakeholders to translate business needs into technical solutions.
Provide ongoing support, training, and ownership of implementation projects.
The company provides data-driven reporting solutions for clients across different environments. They offer a client-facing role with strong ownership and visibility, and a collaborative, remote working environment.
Own and enhance billing platforms and processes for a SaaS subscription business.
Partner with finance, sales, and customer teams to improve quote-to-cash workflows and data accuracy.
Drive automation and process improvements while serving as the internal billing systems expert.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company uses technology to streamline the application process and emphasizes diversity, equity, and inclusion initiatives.
Design and develop Oracle EBS solutions to meet legislative and regulatory requirements.
Enhance Oracle EBS Financials and SCM modules for compliance and system alignment.
Collaborate with global agile teams to deliver high-quality enterprise application enhancements.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They operate as a job aggregator and employer partner, focusing on efficient candidate shortlisting for their clients.
Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Lead technical support initiatives and operational projects for advanced healthcare systems.
Perform advanced troubleshooting and diagnostic evaluations of hardware, software, and networking issues.
Mentor team members and collaborate with cross-functional teams to resolve technical escalations.
Our partner provides advanced healthcare technology solutions for clinical environments. They foster a collaborative, innovative work environment with cross-functional exposure and opportunities for professional growth.
Own customer support cases from investigation through resolution, ensuring timely communication and thorough documentation.
Diagnose and resolve issues related to blockchain nodes, RPC endpoints, WebSocket connections, and network performance.
Collaborate with engineering, DevOps, product, and customer success teams to improve service quality and operational processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates with a flat organizational structure and a collaborative international team, offering flexible remote work and growth opportunities in a rapidly expanding global industry.
Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
Proactively engage with customers to improve retention, satisfaction, and product usage.
Collaborate with internal teams to resolve customer needs and influence product improvements.
The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.
Lead and manage a technical support team for Microsoft 365 solutions.
Drive operational excellence, productivity, and team performance.
Provide coaching, mentoring, and process optimization in a remote environment.
Our partner company provides technical support and IT services for Microsoft 365 solutions. They emphasize a collaborative, performance-driven work culture and offer remote work opportunities.
Work as part of an agile team to implement new features and debug existing Java code.
Ensure thorough unit and integration testing, and provide solution support after deployment.
Solve challenging problems with minimal guidance while adhering to best coding standards.
HealthEdge provides a modern enterprise-class software platform for healthcare payors, using the HealthRules suite to help health plans respond to market changes quickly. The company has invested over $125 million in its technology and is focused on being the most scalable and cost-effective choice for payors.
Develop and maintain backend APIs and business logic using Node.js, TypeScript, and Express.
Build scalable solutions for transactional systems and API integrations.
Support frontend experiences with React Native and Next.js when needed.
The company builds scalable digital products for financial and rewards-based experiences. It operates as a remote-first startup with a global team and a culture focused on innovation, ownership, and professional growth.