Source Job

• Own the full post-sale journey for Kivo's customers, driving outcomes, retention, and expansion.
• Lead end-to-end implementations of the Kivo platform, from solution design and configuration to validation and go-live support.
• Serve as strategic partner and primary account point of contact, managing account health and partnering with Sales on expansion opportunities.

Kivo is a life-sciences SaaS platform specializing in quality management for pharmaceutical, biotech, and medtech organizations. It is a hyper-growth, fast-paced company focused on delivering customer success in regulated environments.

• Administer and support GxP and Quality systems (eQMS, CMMS, validation platforms) to ensure compliance and reliability.
• Manage user access, SSO/SCIM, system configurations, and validation/change control activities.
• Investigate incidents, support audits, and collaborate with IT, Quality, and vendors for inspection readiness.

This company provides technology-enabled services in regulated industries, supporting GxP and quality systems for clients. It offers a collaborative and inclusive environment that values diversity, integrity, and professional growth.

• Own implementations end-to-end, managing clients from Sales handoff through go-live, including project plans and launch readiness.
• Manage technical setup including SFTP access, claims file validation, and partner with Engineering on advanced troubleshooting.
• Lead client communications and coordinate internal partners to drive successful, on-time implementations.

Pivotal Health is a technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. We are a collaborative, low-ego startup building AI-driven solutions to simplify reimbursement workflows.

• Partner with top global pharma organisations to implement Veeva Commercial Cloud products
• Lead business process discovery, solution design, and project delivery
• Manage stakeholders and serve as solution architect, project manager, and business analyst

Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue and foster a culture of autonomy, customer success, and employee success.

• Manage onboarding and implementation projects from kickoff to go-live.
• Deliver virtual training and resolve client issues via JIRA and Asana.
• Partner with internal teams to ensure smooth handoffs and client success.

The partner company provides a software platform for healthcare and human services, supporting DDA/IDD and assisted living programs. They foster a fully remote, collaborative culture with opportunities for professional growth.

• Manage project teams implementing Veeva Clinical Data Software, ensuring timelines, budgets, and deliverables.
• Collaborate with cross-functional teams and customers to understand Clinical Data requirements.
• Identify risks, track mitigation strategies, and deliver progress reports to stakeholders.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

• Lead end-to-end onboarding for commercial sites, ensuring alignment with quality standards.
• Coordinate with internal teams to ensure seamless transitions and monitor progress.
• Conduct site assessments, provide training, and drive continuous improvement.

Orca Bio is a commercial-stage biotechnology company developing high-precision cell therapies to treat blood cancer and redefine the transplant process. It maintains a start-up culture of camaraderie, passion, and integrity, with a mission to make treatments accessible to all who need them.

• Manage end-to-end implementation projects, including planning, resource allocation, and risk assessment.
• Train customers directly and configure product builds during the implementation phase.
• Collaborate with internal teams and clients to ensure successful onboarding and project delivery.

Surgimate is an enterprise SaaS company in digital health, providing tools for surgical scheduling and coordination. The remote-first team is distributed across the US with R&D centers in Israel and India, offering flexible work and opportunities for meetups and volunteering.

• Lead multiple customer implementation projects of varying complexity from kickoff to successful production launch.
• Manage scope, schedule, milestones, customer expectations, and risks throughout the implementation lifecycle.
• Serve as the primary customer contact, translating business objectives into scalable platform configurations and best practices.

Amwell provides a technology-enabled care platform for digital health services, transforming healthcare through innovation and clinical excellence. With nearly two decades of service to major healthcare organizations, the company fosters a collaborative, customer-focused culture that values teamwork and continuous improvement.

• Implement and optimize REMS and specialty pharmacy workflows for COMP360 in the U.S.
• Manage vendor relationships, compliance metrics, and cross-functional collaboration.
• Support launch readiness, audits, and continuous process improvement.

Compass Pathways is a biotech developing COMP360 psilocybin for treatment-resistant depression and PTSD, with FDA Breakthrough Therapy designation. Headquartered in London with a U.S. office in New Jersey, it focuses on patient-centered mental health innovation.

• Oversee GCP compliance, manage deviations and CAPAs, and conduct quality and TMF reviews.
• Maintain inspection readiness and support CRO oversight per ICH E6(R3).
• Collaborate with Data and Clinical teams to embed compliance into workflows and train teams.

Resilience Care is a French medtech founded in 2021, offering AI remote monitoring for oncology, gastroenterology, and psychiatry. It serves 35,000 patients across 200+ facilities with an agile, collaborative culture.

• Implement SAP QM solutions based on global harmonization and template approach.
• Consult business on Quality Management and related areas like Production and Materials Management.
• Manage workshops, training, and support tickets to ensure smooth operations.

Bruker is a leading analytical instrumentation company providing advanced solutions for research and development. With over 11,000 employees worldwide, we foster a culture of innovation and collaboration across more than 90 locations.

• Manage TMF documentation, quality control, user access, completeness checks, reconciliations, transfers, and archival activities.
• Collaborate with content owners, CROs, and vendors to resolve quality issues and maintain inspection-ready trial documentation.
• Support audits, inspection readiness, and oversight of CRO-owned TMFs in a remote contract role.

• Lead end-to-end software implementation projects from requirements to go-live.
• Configure workflows, APIs, and data migrations for legal clients.
• Manage project plans, testing, and cross-functional collaboration.

Onit is an AI-powered legal operations platform that streamlines enterprise legal management, matter management, and contract lifecycle processes. The company is a growing team of innovators focused on modernizing legal departments through intelligent automation.

• Lead the implementation phase for new client set-ups and renewals, serving as the main point of contact.
• Develop project scope, quality objectives, and risk management plans while reporting status to stakeholders.
• Manage and mentor 1-2 Implementation Managers, analyze client challenges, and recommend solutions.

Nomi Health is a direct healthcare company founded in 2019 on a mission to make healthcare accessible and affordable. It builds the Artemis platform for employers to reduce spend and improve outcomes, with a fast-paced, collaborative, team-based culture.

• Manage project scope, schedules, budgets, issues, and risks for SaaS implementations.
• Collaborate with cross-functional teams and customers to define project requirements.
• Track project KPIs and report on portfolio performance, ensuring successful delivery.

Simpplr is an AI-powered intranet platform that unifies the digital workplace, bringing people, knowledge, and apps together. Trusted by over 1,000 organizations, it offers a supportive, growth-oriented culture with a flexible work model.

• Lead customer onboarding from kickoff to implementation completion, guiding setup requirements and timelines.
• Configure customer accounts, workflows, and user access while performing quality assurance testing.
• Manage multiple implementation projects, communicate status updates, and collaborate with internal teams.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a globally dispersed team serving 20,000 clients, including 30% of the Fortune 500, with a diverse and inclusive culture.

• Lead end-to-end implementations of ShipHawk's WMS and TMS solutions from kickoff to go-live.
• Serve as the primary point of contact for customers throughout the implementation journey.
• Coordinate technical resources and drive accountability to deliver projects on time and within scope.

ShipHawk provides warehouse and transportation management software that helps businesses streamline fulfillment operations and optimize shipping. We are a growing team of passionate problem-solvers who thrive on collaboration, innovation, and delivering meaningful results for customers.

• Manage integrated CMC timelines and drive alignment across technical, clinical, and regulatory teams.
• Coordinate CDMO/CMO deliverables, budgets, and regulatory submission milestones.
• Facilitate cross-functional meetings, track risks and action items, and provide clear program visibility.

Pulmovant is a clinical-stage biotechnology company focused on developing treatments for pulmonary diseases, with a lead candidate for pulmonary hypertension associated with interstitial lung disease. As part of the Roivant family, it fosters a collaborative and innovative culture, leveraging resources to advance its pipeline.

• Lead and coordinate EHS software implementation and enhancement projects using Cority EMS, GX2, and WeSustain.
• Provide strategic advice to AECOM clients on their EHS programs with a software lens.
• Mentor junior staff in EHS software implementation best practices.

AECOM is the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges and deliver a better world. We are one global team of over 50,000 professionals driven by a common purpose, with a culture that champions growth, collaboration, and bold ideas.