Conduct comprehensive clinical assessments and provide solution-focused guidance, advocacy, and support on every call.
Triage crisis calls and coordinate care with providers, facilities, and health services to ensure member safety and access to appropriate care.
Maintain accurate documentation, handle EAP service calls, and resolve member and provider inquiries in accordance with company policies.
Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare, bringing whole person care to individuals worldwide. The company fosters a culture of compassion, integrity, collaboration, velocity, and advocacy in a remote, team-oriented environment.
Field customer inquiries and resolve questions, issues, and concerns via phone, email, chat, or social media.
De-escalate issues calmly, escalate when necessary, and track call information for auditing and reporting.
Meet sales objectives and provide feedback on call issues to improve service delivery.
TP is a leading global provider of digital business services, partnering with major brands to optimize operations through technology. With a global workforce of 500,000 across 300 languages, TP fosters an inclusive culture focused on career growth and community impact.
Answer, screen, and triage inbound calls, verifying caller information and quoting member benefits.
Research and provide referrals based on member needs, document activities, and make outbound enrollment calls.
Coordinate Critical Incident Response and Management Referral requests, liaising between clients, providers, and HR.
Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare to bring whole person care to individuals worldwide. The company fosters a culture of compassion, integrity, collaboration, velocity, and advocacy.
Triage and respond to patient queries via email, SMS, and chat in Spanish and English.
Provide clinical advice and run scheduled treatment reviews.
Write patient education materials and collaborate with the clinical team.
Eucalyptus is a healthcare company focused on improving long-term care, primarily for obesity, through its program Juniper. It is now part of Hims & Hers, and operates in five markets with a growing team.
Conduct up to 7 virtual Welcome Visits per day, assessing needs and educating members on services.
Coordinate with Maternity Navigators and clinical specialists for smooth care transitions.
Maintain rigorous data accuracy across platforms like Athena, logging interactions and tracking onboarding progress.
Nadia Care is a healthcare company that reimagines maternity care for underserved communities, providing support and resources for expectant mothers. They are a growing startup focused on collaboration, empathy, and resilience, offering a comprehensive benefits package to their remote team.
Provide outpatient mental health services via telehealth, including assessments and treatment planning.
Work collaboratively with clients to achieve their goals, using a strengths-based approach.
Maintain accurate documentation and ensure HIPAA-compliant telehealth sessions.
Brave Health is a community health-centered organization dedicated to expanding access to compassionate, high-quality mental health care through technology. They aim to close the gap in Medicaid acceptance, serving a diverse population with a remote team.
Provide remote short-term, evidence-based coaching sessions with adults.
Support clients by practicing empathy, holding a warm space, and offering research-backed skills.
Engage in ongoing clinical consultation with Lyra's expert team.
Lyra Health is a leading provider of employer mental health solutions, supporting over 20 million people globally. The company has delivered millions of sessions and fosters a culture of evidence-based, innovative care.
Deliver evidence-based psychotherapy to Spanish-speaking older adults in a fully virtual setting.
Set your own schedule with no on-call, using telehealth and AI documentation support to focus on patient care.
Work within a collaborative care team offering paid case consultations and dedicated clinical support.
Sailor Health is a nationwide virtual practice transforming mental healthcare for older adults through Medicare-covered therapy and care navigation. The company prioritizes clinician experience with a collaborative team, wraparound support, and flexible remote work.
Provide evidence-based psychotherapy to Spanish-speaking older adults in a fully remote setting.
Set your own schedule and focus on clinical work while Care Navigators handle administrative tasks.
Thrive in a supportive team environment with clinical consultation, paid case consults, and full benefits.
Sailor Health is a virtual mental health practice dedicated to older adults, offering Medicare-covered therapy and care navigation. The company fosters a supportive, team-based culture where clinicians receive dedicated clinical leads and administrative support to focus on patient care.
Serve as the first point of contact for members, handling inbound and outbound calls, texts, and emails.
Create, update, and manage customer cases accurately while following compliance and process requirements.
Provide empathetic, professional support in both English and Spanish to ensure positive customer experiences.
Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.
Engages members proactively and reactively to build trust and drive benefit and program engagement through motivational interviewing.
Develops individualized care plans based on comprehensive clinical, psychosocial, and SDOH assessments, coordinating resources across the care continuum.
Educates members and providers on benefits, digital health solutions, and self-management strategies while supporting utilization review and documentation.
Evry Health is a digital-first health plan focused on delivering comprehensive, member-centered care coordination for its fully insured commercial population. The company operates as a fully remote team with headquarters in Dallas, Texas, emphasizing a technology-forward and collaborative culture.
Recruit and schedule interviews with respondents for market research projects in the Nordic and Benelux regions.
Build and maintain panel member relationships through phone and email to achieve registration and engagement targets.
Handle respondent inquiries and troubleshoot issues while ensuring high-quality support and data quality.
M3 is a Japanese global leader providing innovative technological and research solutions to the healthcare industry. The company has over 5.8 million physician members globally and was ranked in Forbes' Global 2000 list in 2020.
Provide outpatient services through a telehealth program.
Work 100% remotely with a Monday-Friday schedule, no weekends.
Receive comprehensive benefits including PTO, medical, dental, and vision.
Brave Health is driven to transform lives by expanding access to compassionate mental health care through technology. They have a diverse team and are an equal opportunity employer.
Assess member needs across physical health, mental health, SUD, oral health, and social supports.
Develop and oversee client care plans, set SMART goals, and evaluate progress.
Coordinate with healthcare providers, connect clients to community services, and advocate on their behalf.
Vynca is a healthcare company dedicated to transforming care for individuals with complex needs, focusing on providing comprehensive care for more quality days at home. They are a close-knit community committed to core values of Excellence, Compassion, Curiosity, and Integrity, fostering an inclusive workplace.
Provide email and chat support to Spotify platform users.
Answer FAQ-type questions and assist with account management and payment issues.
Guide users through troubleshooting steps with patience and clarity.
Sutherland is a global digital transformation company that provides business process and technology solutions. At Sutherland Bulgaria, we focus on bringing great people together to do exceptional things, fostering an international, positive, and collaborative environment.
Independently manage operational and analytical tasks for content sufficiency and partner performance.
Support partners in Bitrix CRM and handle complex and non-standard requests.
Collaborate with cross-functional teams to improve partner processes, quality strategies, and cost optimization.
Social Discovery Group builds social entertainment platforms that connect people online across cultures and regions, aiming to solve loneliness and isolation. The company is an international remote team of digital nomads and a two-time 'Great Place to Work' winner.
Conduct high-volume inbound and outbound patient outreach to educate, engage, and enroll eligible patients.
Explain the value of care management programs and build rapport to address questions and enrollment objections.
Document patient interactions accurately and collaborate with care teams to ensure continuity of care.
Jaan Health is an AI-based care management company that helps healthcare providers deliver proactive care through its Phamily platform. It is a fast-growing, early-stage company with a smart, humble, and collaborative team focused on improving healthcare.
Research and compile three to five pre-screened resources for each client request, delivering them telephonically and via internet within two business days.
Provide resources in both English and Spanish, covering childcare, elder care, education, and personal convenience needs.
Document all work life packages in ComPsych databases and collaborate with the team to share findings and improve processes.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, providing end-to-end support to more than 75,000 customers across 200 countries. With over 40 years of experience, the company serves 40% of the Fortune 500 and is dedicated to helping individuals and organizations thrive.
Guide families through intake logistics, paperwork, scheduling, and program updates.
Maintain intake documents, attendance, census records, and other program records.
Support virtual sessions by monitoring chat, helping teens navigate transitions, and troubleshooting Zoom.
Adolescent Wellness Academy provides PHP and IOP mental health services for adolescents in South Florida. They are a growing organization with a focus on creating a welcoming, organized experience for teens and families.