Own the intake journey, guiding families from initial inquiry through confirmed start of care.
Navigate insurance and access to care, helping families work through requirements and communicate next steps.
Coordinate across internal teams and ensure quality and fit for Alpaca's model.
Alpaca Health enables clinicians to become entrepreneurs in autism care by providing AI-powered software, payer contracting, and full back-office infrastructure. They have raised over $14M from early-stage investors, serve hundreds of patients, and are growing 30% month-over-month.
Engages members proactively and reactively to build trust and drive benefit and program engagement through motivational interviewing.
Develops individualized care plans based on comprehensive clinical, psychosocial, and SDOH assessments, coordinating resources across the care continuum.
Educates members and providers on benefits, digital health solutions, and self-management strategies while supporting utilization review and documentation.
Evry Health is a digital-first health plan focused on delivering comprehensive, member-centered care coordination for its fully insured commercial population. The company operates as a fully remote team with headquarters in Dallas, Texas, emphasizing a technology-forward and collaborative culture.
Coordinate home care assignments and serve as a key contact for patients, families, and aides.
Document communications and resolve cases in HHA Exchange, escalating issues as needed.
Monitor daily reports, manage schedules, and ensure accurate, timely care coordination.
SnappyCX provides home healthcare coordination services, connecting patients, families, and caregivers. They operate with a patient-focused, team-oriented culture in a fast-paced healthcare environment.
Serve as the primary point of contact for incoming calls and after-hours HHA and PDN cases, ensuring clear communication between patients, families, caregivers, and staff.
Monitor caregiver attendance, respond to call-outs and missed visits, and coordinate coverage to maintain continuity of patient care.
Accurately document calls, attendance updates, and case-related information in HHA Exchange and other systems while maintaining HIPAA compliance.
One of our clients, a home care agency, is seeking a reliable and experienced Bilingual Receptionist / On-Call Weekend Coordinator to manage high call volumes and time-sensitive staffing matters. The company prioritizes patient care and efficiency, supporting a remote team environment.
Conduct thorough research on attributed patients to understand their healthcare needs and barriers to enrollment.
Perform telephonic outreach to caregivers and healthcare professionals to enroll children and ensure a seamless onboarding experience.
Develop deep knowledge of SSI program and collaborate with Provider Engagement Specialists to support enrollment efforts.
Imagine Pediatrics is a tech-enabled pediatrician-led medical group reimagining care for children with special health care needs. It is a startup with a values-driven culture focused on compassion and innovation.
Conduct initial assessments for patients enrolling in the virtual cardiac recovery program.
Educate patients on program benefits and coach individuals through electronic messaging and video sessions.
Complete individualized treatment plans including nutrition, psychosocial, and fitness assessments.
Aviary Health is a virtual cardiac recovery and management platform backed by leading VCs including SignalFire and Pear. Since 2020, they have built a fast-growing platform that adds an average of five years to members' lifespans, with a team looking to 3x in size to scale nationally.
Conduct patient outreach and enrollment for chronic care management programs.
Coordinate communication between patients, providers, and healthcare partners.
Document patient interactions and ensure compliance with Medicare billing requirements.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered approach. They are committed to improving patient outcomes and quality of life, with a culture of innovation and compassion.
Conduct outbound calls and intake visits for new clients while logging activities in Salesforce.
Perform psychosocial assessments and create care plans using evidence-based practices.
Review medical charts and communicate client needs to the care team for personalized planning.
Vynca is a healthcare company transforming care for individuals with complex needs, focusing on comprehensive care for more quality days at home. They are a close-knit community guided by core values of excellence, compassion, curiosity, and integrity.
Manage inquiries in Member Services, Medicare, and Billing for Spanish- and English-speaking customers.
Uphold extraordinary customer relations and resolve issues by coordinating with health plan personnel.
Adhere to compliance guidelines, HIPAA regulations, and document all interactions meticulously.
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees across 40+ locations worldwide and fosters an inclusive, supportive work environment.
Act as initial point of contact for prospective clients, handling about 30 calls per day with empathy and professionalism.
Qualify leads according to internal criteria and accurately document information in the CRM.
Schedule appointments for the sales team and follow up with leads to maintain engagement.
The partner company provides legal client intake and scheduling services. They operate fully remotely with a focus on bilingual communication and professional development.
Make high-volume outbound calls to existing healthcare plan members in English and Spanish.
Explain available services, answer questions, and help eligible members schedule appointments.
Accurately document call outcomes and meet performance expectations for quality and conversion.
Knowledge Rhino hires bilingual professionals for outbound healthcare appointment setting, serving existing plan members. They are a growing remote team focused on member outreach and flexible scheduling.
Answer, screen, and triage inbound calls, verifying caller information and quoting member benefits.
Research and provide referrals based on member needs, document activities, and make outbound enrollment calls.
Coordinate Critical Incident Response and Management Referral requests, liaising between clients, providers, and HR.
Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare to bring whole person care to individuals worldwide. The company fosters a culture of compassion, integrity, collaboration, velocity, and advocacy.
Conduct monthly clinical check-ins and build ongoing relationships with patients and caregivers.
Perform structured symptom assessments and escalate clinical concerns using licensed judgment.
Collaborate with providers and care teams to ensure accurate documentation and care coordination.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered approach. They are building a team focused on improving outcomes for kidney disease patients with a supportive culture.
Engage with prospective clients through 60-100 outbound calls daily, recording interactions in CRM.
Review medical charts and support clients in completing psychosocial assessments.
Apply evidence-based practices like Motivational Interviewing and Trauma-Informed Care in all interactions.
Vynca provides comprehensive care for individuals with complex needs, aiming for more quality days at home. They are a close-knit community guided by values of Excellence, Compassion, Curiosity, and Integrity.
Customize initial discussions based on patient needs, providing personalized benefits.
Manage inquiries through multiple channels and process referrals within 7-10 days.
Perform comprehensive data entry and maintain accurate EMR records.
AnsibleHealth unites physicians, nurses, and tech experts from top institutions to revolutionize care for chronic disease patients. They are a Series A startup backed by prominent investors, partnering with leading healthcare systems.
Field customer inquiries and respond to varying questions, issues, and concerns in innovative ways.
Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
Calmly resolve and de-escalate issues while tracking call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, they are a force for good in their communities and for their clients.
Provide world-class care to Maven members by navigating them through digital care and product features.
Manage a high volume of introductory video appointments, prioritize tasks, and deliver exceptional customer service.
Collaborate cross-functionally with Care Delivery, Customer Support, Provider, and Product teams to ensure optimal member outcomes.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans to provide end-to-end women's and family health programs. Founded in 2014 and having raised more than $425 million, the company has been recognized as a TIME100 Most Influential Company and Fortune Best Place to Work, with an award-winning culture focused on innovation and inclusivity.
Monitor and interpret patient vitals, assessments, and alerts within Welby Health’s platform to provide timely, evidence-based guidance and escalate clinically significant findings.
Develop, implement, and adjust individualized care plans addressing both clinical and social needs, coordinating with physicians, specialists, and community resources.
Deliver patient education and coaching via telephone and secure messaging, empowering patients to manage chronic conditions and build sustainable health habits.
Welby Health is a San Diego-based healthcare organization committed to transforming the way complex conditions are managed. The company leverages technology and clinical expertise to improve patient outcomes and practice efficiency.
Deliver virtual Medical Nutrition Therapy and personalized care to members, including Medicaid participants and those facing food insecurity.
Help members stretch food budgets, access affordable groceries, and connect with local nutrition resources.
Guide sustainable meal planning and healthy habits for families while managing chronic conditions.
Foodsmart is a leading Foodcare platform providing nutrition-driven healthcare at scale, combining personalized clinical nutrition care, behavior change tools, and food benefits. With over 3 million members and a $200 million investment from TPG's Rise Fund, they are expanding their reach to underserved populations.
Serve as the central telephonic point of contact for prospective participants, building trust-based relationships from the first conversation.
Make outbound follow-up calls to prospects and support inbound campaigns by educating about PACE services and eligibility.
Coordinate warm handoffs to on-the-ground Enrollment Specialists and ensure a seamless transition from central touchpoint to local engagement.
Habitat Health empowers older adults through the Program of All-Inclusive Care for the Elderly (PACE), providing comprehensive medical care and support for daily needs. They are a growing organization supported by leading healthcare investors, focused on mission-driven care.